Windows 7 Content Freezing .. Where to go and what to do first?

scortezmaster · 19 Jul 2011

Hello. Bare with me. I'm not a computer geek so I don't know to do.

I just purchase a new computer from OfficeDepot. An HP Laptop g62 running Windows 7 Home Prem. Service pack 1.

My computer consistently freezes and locks up when searching online, typing in notepad, loading skype, etc... I get a "NOT RESPONDING' on programs at random times causing my computer to literally freezes for up to a min then UNFREEZE and continue as normal. In the past hour I'd say it has froze around 10 times?

This is seriously annoying and I dont know what to do? I figure I post this to get any lead on what I can do. I though it was a browser issue but I've tried every browser, IE, Chrome and Firefox, , but also software such as Skype or just clicking on a file to open.

I content PROGRAM NOT RESPONDING in the top task bar.

I read earlier on searching for program errors which I found tons of but I can't understand what they mean. I took a screen shot of this. Can anyone give me the first step on what to do? I know it's a general question but any direction will help.

I never had this issue with Windows vista on my older laptop. I never though this would be an issue with a new computer.

Thorsen · 19 Jul 2011

If this was just recently purchased, I would take back to Office Depot and demand a replacement. There are a few things that can cause lockups:

From Easy fixes:

System Settings for power options
HDD settings
RAM Settings

To the serious:
Heat
Device Failures
Drivers
Corrupted OS installation
CPU throttling due to heat

For the easy fixes, I would check the power settings and change them to disallow Harddrive (HDD) shutdown or change the min time to shut down HDD's

Also you can disallow Hibernate or sleep and turn off other things like turn off monitor

As for the RAM you can get CPU-Z to see what your CPU and RAM are running at: CPUID - System & hardware benchmark, monitoring, reporting

The SPD tab will tell you your RAM settings that they should be. post Screenshots or compare to the Memory Tab to see what your RAM is currently set to

Before getting into to many things though, I would seriously try to get it replaced.

Thorsen · 19 Jul 2011

If you want to try and troubleshoot the issue here we will need more info.

Please fill in your system specs here: https://www.sevenforums.com/profile.php?do=extra

What version of Windows are you using? Win7 32x or Win7 64x

The event viewer is a bit cryptic. The search Warning there is vague, but you can try and turn off search indexing in case your system is using to many resources to index your files (this can also cause slowdowns on less powerful computers): type "indexing Options" into the Start Menu Search Bar and see if you can pause it if it is running

For the heat issue since this is a laptop, you need to make sure you are not blocking any vents by using either a laptop lap board or using on a flat surface.

scortezmaster · 19 Jul 2011

Thanks for the reply Thorsen. I filled out all I could on the computer details for you. Im running Win 7 64

scortezmaster · 19 Jul 2011

I really hate to take it back but I guess I might have too. I'd like to solve it here If I could.

I did the indexing option however it didn't allow me to pause any of the fields. The pause button was greyed out.

Very ****ing annoying. As I was typing this on the browser in the form the web browser froze again. Im using firefox. A (Not responding) happens. The microsoft wheel is spinning and last around 1 min then it let's me continue. Just before this it happened 5 mins before.

**cluberti** · 19 Jul 2011

Is that machine a laptop, and does it have a scroll lock key?

scortezmaster · 19 Jul 2011

Yes sir it is a laptop. And no scroll lock key from what I see.

**cluberti** · 19 Jul 2011

You might want to check to make sure it isn't hidden behind one of the function keys - the last G62 I saw required you to press FN+F12 to emulate scroll lock.

scortezmaster · 19 Jul 2011

What's the big issue with a scroll lock key guys? 2 replies about that key must be something. Thanks in advance.

**cluberti** · 19 Jul 2011

Because it can be used to cause the machine to crash after a registry value is set (and the machine rebooted), and the resulting crash dump file would tell us why the machine was hung at the time the keystrokes are executed from the keyboard. So yes, it will do "something"

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