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Windows 7: BSOD when updating

19 Jul 2011   #1
rijnland

Microsoft Windows 7 professional x64, SP1
 
 
BSOD when updating

Hi all, I hope you are able to help me with the following problem:

1 day after installing SP1 for Windows 7 my pc started showing BSOD during further updates.

The error is always caused by ntsf.sys and is reported as STOP 0x050, “page fault in non paged area”

I have since checked many things: I replaced the single 4GB ram for two new 4GB dimms, no effect.

I checked the HD with seatools in a DOS boot, a short scan reported a problem initially, a long scan found 1 error but crashed before the repair. A rerun of the long scan completed, allowing me to fix the error, and the subsequent and further short and long scans reported no problems with the HD. But the problem still occurs.

as far as troubleshooting goes:
I cannot further update Windows because it give BSOD
I have tried removing Avast v6.0, but during this process BSOD
I cannot install updated MB drivers since this will also give a BSOD.
Running chkdsk also results in BSOD.

I found a work around the frequent occurring BSOD by disabling the auto update feature of Windows. It turns out that any attempt to update programs incl. Windows gives a BSOD during / at the end of the the “creating system restore point” phase.
Also I need to switch of auto sleep mode, because during waking up it give a BSOD

So I think either there is a hardware problem somewhere, and then I need to replace that, or it is a software problem in which case I most likely have to reinstall everything. I hope you can point me to the right cause of these problems. Thanks a lot for looking!

Specs below and the zip file is attached.
Windows 7 professional x64 upgrade (pre exsisting XP licence was required, student/faculty version)
System is ~10 months old, OS installed when PC was received


My System SpecsSystem Spec
.

19 Jul 2011   #2
jcgriff2

Windows 7 - Vista
 
 

Quote   Quote: Originally Posted by rijnland View Post
I checked the HD with seatools in a DOS boot, a short scan reported a problem initially,
a long scan found 1 error but crashed before the repair.
Hi -

7 of the 9 BSODs had bugcheck 0x50 = invalid memory referenced
2 - 0xd6 (,0x0,,) = driver attempted to read memory beyond the end of its pool allocation

All 9 BSODs were VERIFIER_ENABLED, but no 3rd party driver listed, which indicates hardware failure. ntfs.sys listed as probable cause.

Bad HDD is the likely culprit and needs to be replaced.

If the system is 10 months old and covered under warranty, contact the system manufacturer.


Windbg Logs
--> http://sysnative.com/bsod2011/jcgrif..._jcgriff2_.txt
--> http://sysnative.com/bsod2011/jcgrif...riff2_.txt.zip

Regards. . .

jcgriff2


`

BSOD SUMMARY
Code:
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071811-21793-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Mon Jul 18 15:46:29.211 2011 (GMT-4)
System Uptime: 0 days 2:07:31.881
Probably caused by : Ntfs.sys ( Ntfs!memmove+124 )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_VRF_Ntfs!memmove+124
Bugcheck code 00000050
Arguments fffff980`6b940000 00000000`00000000 fffff880`01237334 00000000`00000000
BiosVersion = 0501   
BiosReleaseDate = 08/03/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071811-24039-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Mon Jul 18 11:04:56.352 2011 (GMT-4)
System Uptime: 0 days 6:06:44.632
BugCheck D6, {fffff9803bc01000, 0, fffff88001241334, 0}
Probably caused by : Ntfs.sys ( Ntfs!memmove+124 )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xD6
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD6_VRF_Ntfs!memmove+124
Bugcheck code 000000D6
Arguments fffff980`3bc01000 00000000`00000000 fffff880`01241334 00000000`00000000
BiosVersion = 0501   
BiosReleaseDate = 08/03/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071811-21060-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jul 17 16:22:34.435 2011 (GMT-4)
System Uptime: 0 days 0:06:02.065
Probably caused by : Ntfs.sys ( Ntfs!memmove+124 )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_VRF_Ntfs!memmove+124
Bugcheck code 00000050
Arguments fffff980`363c0000 00000000`00000000 fffff880`01252334 00000000`00000000
BiosVersion = 0501   
BiosReleaseDate = 08/03/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071711-25864-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jul 17 08:21:06.836 2011 (GMT-4)
System Uptime: 0 days 0:07:53.506
BugCheck D6, {fffff9801aa01000, 0, fffff8800124a334, 0}
Probably caused by : Ntfs.sys ( Ntfs!memmove+124 )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xD6
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD6_VRF_Ntfs!memmove+124
Bugcheck code 000000D6
Arguments fffff980`1aa01000 00000000`00000000 fffff880`0124a334 00000000`00000000
BiosVersion = 0501   
BiosReleaseDate = 08/03/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071711-22011-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jul 17 07:52:12.600 2011 (GMT-4)
System Uptime: 0 days 0:04:33.880
Probably caused by : Ntfs.sys ( Ntfs!memmove+124 )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_VRF_Ntfs!memmove+124
Bugcheck code 00000050
Arguments fffff980`18940000 00000000`00000000 fffff880`01258334 00000000`00000000
BiosVersion = 0501   
BiosReleaseDate = 08/03/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071711-20997-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sat Jul 16 05:35:06.621 2011 (GMT-4)
System Uptime: 0 days 0:19:46.901
Probably caused by : Ntfs.sys ( Ntfs!memmove+124 )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_VRF_Ntfs!memmove+124
Bugcheck code 00000050
Arguments fffff980`2fcc0000 00000000`00000000 fffff880`01222334 00000000`00000000
BiosVersion = 0501   
BiosReleaseDate = 08/03/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071511-20280-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jul 15 11:37:15.109 2011 (GMT-4)
System Uptime: 0 days 0:26:14.779
Probably caused by : Ntfs.sys ( Ntfs!memmove+124 )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_VRF_Ntfs!memmove+124
Bugcheck code 00000050
Arguments fffff980`53c40000 00000000`00000000 fffff880`01229334 00000000`00000000
BiosVersion = 0501   
BiosReleaseDate = 08/03/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071511-22791-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jul 15 11:09:44.252 2011 (GMT-4)
System Uptime: 0 days 0:22:44.532
Probably caused by : Ntfs.sys ( Ntfs!memmove+124 )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_VRF_Ntfs!memmove+124
Bugcheck code 00000050
Arguments fffff980`40740000 00000000`00000000 fffff880`0125c334 00000000`00000000
BiosVersion = 0501   
BiosReleaseDate = 08/03/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071511-21387-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jul 15 10:45:52.203 2011 (GMT-4)
System Uptime: 0 days 0:04:15.483
Probably caused by : Ntfs.sys ( Ntfs!memmove+124 )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_VRF_Ntfs!memmove+124
Bugcheck code 00000050
Arguments fffff980`2d400000 00000000`00000000 fffff880`01243334 00000000`00000000
BiosVersion = 0501   
BiosReleaseDate = 08/03/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
 
by jcgriff2     
 
      J. C. Griffith, Microsoft MVP   
 
        https://mvp.support.microsoft.com/profile/Griffith   
 
        www.sysnative.com
 
        www.jcgriff2.com 
 
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
My System SpecsSystem Spec
21 Jul 2011   #3
rijnland

Microsoft Windows 7 professional x64, SP1
 
 

Thanks for this rapid reply! I have now ordered a new HDD and will report back once it is installed.
My System SpecsSystem Spec
.


22 Jul 2011   #4
rijnland

Microsoft Windows 7 professional x64, SP1
 
 
additional [HARDWARE ERROR]

To make an image of my old HDD so restoring this on the new HDD would be easier I used clonezilla.

I booted from the CD and ran the program, which while running reported many [HARDWARE ERROR]s
--> NORTHBRIGDE ERROR (node 0, core 0) or core 1 , L3 ECC DATA CACHE ERROR
--> CACHE LEVEL L3/GEN ...

I am not sure but I think this might indicate other problems than (only) the HDD?

Any further imput appreciated!
Thanks,
Reindert
My System SpecsSystem Spec
Reply

 BSOD when updating




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