Blue Screen of Death random

customhouse101 · 19 Jul 2011

I keep getting the blue screen randomly. Last night I was trying to watch a movie on Netflix and it happened twice. Today it happened not to long after I turn on the laptop while surfing the internet. I have not had the laptop long, just about two months. While running chkdsk I the blue screen came on. The second time it completed scanning.

Files attached according to the rules.

Thanks in advance.

Gateway NV53A
Windows 7 Home Premium 64 OEM
AMD Turion II X2 Processor P540
ATI Mobility Radeon HD 4250
Microsoft Security Essentials installed
Malwarebytes free installed

　
Checking file system on C:
The type of the file system is NTFS.
Volume label is Gateway.
A disk check has been scheduled.
Windows will now check the disk.
CHKDSK is verifying files (stage 1 of 5)...
174592 file records processed. File verification completed.
349 large file records processed. 0 bad file records processed. 0 EA records processed. 59 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
228362 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
174592 file SDs/SIDs processed. Cleaning up 11 unused index entries from index $SII of file 0x9.
Cleaning up 11 unused index entries from index $SDH of file 0x9.
Cleaning up 11 unused security descriptors.
Security descriptor verification completed.
26886 data files processed. CHKDSK is verifying Usn Journal...
36060200 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
174576 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
108273266 free clusters processed. Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Windows has made corrections to the file system.
474650623 KB total disk space.
41181076 KB in 115844 files.
85040 KB in 26887 indexes.
0 KB in bad sectors.
291443 KB in use by the system.
65536 KB occupied by the log file.
433093064 KB available on disk.
4096 bytes in each allocation unit.
118662655 total allocation units on disk.
108273266 allocation units available on disk.
Internal Info:
00 aa 02 00 97 2d 02 00 35 40 04 00 00 00 00 00 .....-..5@......
e3 00 00 00 3b 00 00 00 00 00 00 00 00 00 00 00 ....;...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
Windows has finished checking your disk.
Please wait while your computer restarts.

zigzag3143 · 19 Jul 2011

Memory corruption probably caused by a driver please run these two tests.

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Driver verifier

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

customhouse101 · 20 Jul 2011

I ran memtest 86+ with no errors, switched memory cards back and forth. Before running memtest and verifier I thought the problem had fixed itself. I was watching a movie on Netflix and when I noticed the power was at 30% I plugged in the ac adapter and not a minute later the computer crashed. The dump file is attached. I am typing this with driver verifier on. The computer does not crash but it does freeze and I have to turn the power off with the power button.

Edit*
I will plug in the adapter if it will crash soon after. If it does I will upload the dump file.

customhouse101 · 21 Jul 2011

I am starting to think maybe the BSOD was because my laptop was connected to my tv when I was watching a movie. I am running driver verifier now and will start watching a movie if see if that was the problem. I have connected the ac adapter and no BSOD. Will start watching a movie and hope for the best.

UPDATE
Well the the laptop did not crash even with the vga cable and AC adapter plugged in. It's like taking the car to the mechanic and the car working perfect. I am starting to get ready to throw in the towel and take my losses.