Windows 7: Blue Screen Error

ShawnP · 20 Jul 2011

My PC started crashing a few times a day over the past three days and provides the following info;
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: C6800000
BCP2: 00000001
BCP3: 81C45B33
BCP4: 00000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\072011-20404-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-55895-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

What is causing this problem?

My PC operates windows 7 Premium 32 bit. The PC originally had XP installed, the supplier I bought the PC from installed Windows 7 about one year ago. The hardwarde itself is about 2 and a half years old.

Any help would be appreciated.

Thanks
Shawn

**yowanvista** · 20 Jul 2011

ASACPI.sys the old versions are huge cause of BSODs

Information

Please visit this link: ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005)

Code:

ASACPI.sys        0x941ce000    0x941cf420    0x00001420    0x411c2d04    13/08/2004 06:52:52

Test your RAM RAM - Test with Memtest86+

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: b2d00000, memory referenced.
Arg2: 00000001, value 0 = read operation, 1 = write operation.
Arg3: 81c8eb33, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 00000000, (reserved)

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from 81dbe848
Unable to read MiSystemVaType memory at 81d9de20
 b2d00000 

FAULTING_IP: 
nt!memmove+33
81c8eb33 f3a5            rep movs dword ptr es:[edi],dword ptr [esi]

MM_INTERNAL_CODE:  0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  System

CURRENT_IRQL:  0

TRAP_FRAME:  b7c8f440 -- (.trap 0xffffffffb7c8f440)
ErrCode = 00000002
eax=b2bc26b0 ebx=b2bc2400 ecx=3ffb09b6 edx=00000000 esi=b2cfffd8 edi=b2d00000
eip=81c8eb33 esp=b7c8f4b4 ebp=b7c8f4bc iopl=0         nv up ei pl nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
nt!memmove+0x33:
81c8eb33 f3a5            rep movs dword ptr es:[edi],dword ptr [esi]
Resetting default scope

LAST_CONTROL_TRANSFER:  from 81c963d8 to 81ce340b

STACK_TEXT:  
b7c8f428 81c963d8 00000001 b2d00000 00000000 nt!MmAccessFault+0x106
b7c8f428 81c8eb33 00000001 b2d00000 00000000 nt!KiTrap0E+0xdc
b7c8f4bc 8af36f4b b2bc2770 b2bc2748 ffffff68 nt!memmove+0x33
b7c8f4dc 8af3a313 84e89340 b2bc2400 b2bc26f8 Ntfs!NtfsRestartChangeAttributeSize+0x2d
b7c8f500 8af3792e 84e89340 b7c8f6b0 b2bc2400 Ntfs!NtfsRestartInsertSimpleRoot+0x2b
b7c8f57c 8af5daaf 84e89340 0000000a b7c8f6b0 Ntfs!InsertSimpleRoot+0xd4
b7c8f5c8 8af281d8 84e89340 c20e6930 b7c8f6b0 Ntfs!AddToIndex+0xf7
b7c8f6e4 8af2d5b1 84e89340 c20e6930 00000001 Ntfs!NtOfsAddRecords+0x103
b7c8f770 8af5ce7f 84e89340 c20f5ab0 3d27bc80 Ntfs!GetSecurityIdFromSecurityDescriptorUnsafe+0x20d
b7c8f7b8 8af2b425 84e89340 8c80b1e8 00000064 Ntfs!NtfsCacheSharedSecurityByDescriptor+0x7a
b7c8f808 8af4134c 84e89340 84c4b0d8 00000101 Ntfs!NtfsCacheSharedSecurityBySecurityId+0x16f
b7c8f8d8 8aeb7475 84e89340 00000001 00000000 Ntfs!NtfsUpdateFcbInfoFromDisk+0x232
b7c8f958 8af095dc 84e89340 bce446c8 8aee9050 Ntfs!NtfsInitializeDirectory+0x152
b7c8fa60 8af01501 84e89340 84c4b0d8 3d27b764 Ntfs!NtfsInitializeExtendDirectory+0x36d
b7c8fc5c 8af57acc 84e89340 84faa578 b7c8fc78 Ntfs!NtfsMountVolume+0x1aeb
b7c8fc7c 8aece126 84e89340 84faa578 3d27b638 Ntfs!NtfsCommonFileSystemControl+0x76
b7c8fd00 81cd2aab 00e89340 00000000 88422d48 Ntfs!NtfsFspDispatch+0x277
b7c8fd50 81e5df64 80000000 9d917f37 00000000 nt!ExpWorkerThread+0x10d
b7c8fd90 81d06219 81cd299e 80000000 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiTrap0E+dc
81c963d8 85c0            test    eax,eax

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!KiTrap0E+dc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fd753

FAILURE_BUCKET_ID:  0x50_nt!KiTrap0E+dc

BUCKET_ID:  0x50_nt!KiTrap0E+dc

Followup: MachineOwner
---------

ShawnP · 21 Jul 2011

I have done all that you instructed and the pc is still suffering.
I have attached an updated zipped file.
Here are a few of the reports given about the crashes;
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: 96C00000
BCP2: 00000001
BCP3: 81C4FB33
BCP4: 00000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\072111-19687-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-52962-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: B9000000
BCP2: 00000001
BCP3: 81C74B33
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\072111-21075-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-51776-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: BB600000
BCP2: 00000001
BCP3: 81C46B33
BCP4: 00000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\072111-21481-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-54865-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: BD940000
BCP2: 00000001
BCP3: 81C78B33
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\072111-20326-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-50653-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: 94580000
BCP2: 00000001
BCP3: 81C41B33
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\072111-23540-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-1307069-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

**yowanvista** · 21 Jul 2011

Run the RAM test linked above

ShawnP · 25 Jul 2011

i have not yet ran the ram memory test, but I removed the Philips webcam software called Vlounge and my system has not crashed since I removed it three days ago. I shall run the ram test tonight and send you the results.

ShawnP · 27 Jul 2011

Since my previous message my PC has crashed about four more times. I executed the ram test last night, the software completed 10 passes and found no failures.
What should I do next?
Best regards,
Shawn

**yowanvista** · 28 Jul 2011

Quote: Originally Posted by ShawnP

Since my previous message my PC has crashed about four more times. I executed the ram test last night, the software completed 10 passes and found no failures.
What should I do next?
Best regards,
Shawn

Keep us updated with the latest dump files if your system BSODs again.

ShawnP · 29 Jul 2011

Hi, my pc has crashed two more times, each time with a blue screen.
These are the latest reports;
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: BCA00000
BCP2: 00000001
BCP3: 81C41B33
BCP4: 00000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\072811-17518-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-392186-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: B2AAE000
BCP2: 00000001
BCP3: 81C39B33
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\072911-21216-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-576345-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

**yowanvista** · 29 Jul 2011

Please remove PowerDVD
Update any Bluesoleil Bluetooth software, your current version uses the old Bluetooth Virtual COM Driver
Your Phillips Cam driver is still old, did you install the latest version?

Your Symnatec/Norton software is obsolete, please use the latest version
Norton Update Center

Code:

000.fcl        0xa03fc000    0xa03fda00    0x00001a00    0x4459653c    04/05/2006 06:21:48    
BTHidMgr.sys        0x8b22d000    0x8b234000    0x00007000    0x45ec0a45    05/03/2007 16:17:09                
VComm.sys        0x91e1e000    0x91e24b80    0x00006b80    0x45ec0a53    05/03/2007 16:17:23                
VcommMgr.sys        0x92d99000    0x92da2200    0x00009200    0x45ec0a63    05/03/2007 16:17:39                
btnetdrv.sys        0x9300d000    0x9300fc80    0x00002c80    0x45ec0a78    05/03/2007 16:18:00                
camdrv41.sys        0x9f037000    0x9f180000    0x00149000    0x462caa18    23/04/2007 16:44:08                
blueletaudio.sys        0x92db0000    0x92db6c00    0x00006c00    0x467e77c7    24/06/2007 17:55:19                
BlueletSCOAudio.sys        0x92db7000    0x92dbc200    0x00005200    0x467e77cd    24/06/2007 17:55:25

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: b2aae000, memory referenced.
Arg2: 00000001, value 0 = read operation, 1 = write operation.
Arg3: 81c39b33, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 00000000, (reserved)

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from 81d69848
Unable to read MiSystemVaType memory at 81d48e20
 b2aae000 

FAULTING_IP: 
nt!memmove+33
81c39b33 f3a5            rep movs dword ptr es:[edi],dword ptr [esi]

MM_INTERNAL_CODE:  0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  System

CURRENT_IRQL:  0

TRAP_FRAME:  8be9f440 -- (.trap 0xffffffff8be9f440)
ErrCode = 00000002
eax=b27026b0 ebx=b2702400 ecx=3ff151b6 edx=00000000 esi=b2aadfd8 edi=b2aae000
eip=81c39b33 esp=8be9f4b4 ebp=8be9f4bc iopl=0         nv up ei pl nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
nt!memmove+0x33:
81c39b33 f3a5            rep movs dword ptr es:[edi],dword ptr [esi]
Resetting default scope

LAST_CONTROL_TRANSFER:  from 81c413d8 to 81c8e40b

STACK_TEXT:  
8be9f428 81c413d8 00000001 b2aae000 00000000 nt!MmAccessFault+0x106
8be9f428 81c39b33 00000001 b2aae000 00000000 nt!KiTrap0E+0xdc
8be9f4bc 8af45f4b b2702770 b2702748 ffffff68 nt!memmove+0x33
8be9f4dc 8af49313 84aa0660 b2702400 b27026f8 Ntfs!NtfsRestartChangeAttributeSize+0x2d
8be9f500 8af4692e 84aa0660 8be9f6b0 b2702400 Ntfs!NtfsRestartInsertSimpleRoot+0x2b
8be9f57c 8af6caaf 84aa0660 0000000a 8be9f6b0 Ntfs!InsertSimpleRoot+0xd4
8be9f5c8 8af371d8 84aa0660 b243ab80 8be9f6b0 Ntfs!AddToIndex+0xf7
8be9f6e4 8af3c5b1 84aa0660 b243ab80 00000001 Ntfs!NtOfsAddRecords+0x103
8be9f770 8af6be7f 84aa0660 b14adb78 0119ccef Ntfs!GetSecurityIdFromSecurityDescriptorUnsafe+0x20d
8be9f7b8 8af3a425 84aa0660 8bd09f98 00000064 Ntfs!NtfsCacheSharedSecurityByDescriptor+0x7a
8be9f808 8af5034c 84aa0660 84ad00d8 00000101 Ntfs!NtfsCacheSharedSecurityBySecurityId+0x16f
8be9f8d8 8aec6475 84aa0660 00000001 00000000 Ntfs!NtfsUpdateFcbInfoFromDisk+0x232
8be9f958 8af185dc 84aa0660 b25d9c18 8aef8050 Ntfs!NtfsInitializeDirectory+0x152
8be9fa60 8af10501 84aa0660 84ad00d8 0119c70b Ntfs!NtfsInitializeExtendDirectory+0x36d
8be9fc5c 8af66acc 84aa0660 84ac3e00 8be9fc78 Ntfs!NtfsMountVolume+0x1aeb
8be9fc7c 8aedd126 84aa0660 84ac3e00 0119c657 Ntfs!NtfsCommonFileSystemControl+0x76
8be9fd00 81c7daab 00aa0660 00000000 84574798 Ntfs!NtfsFspDispatch+0x277
8be9fd50 81e08f64 00000000 a1b054fa 00000000 nt!ExpWorkerThread+0x10d
8be9fd90 81cb1219 81c7d99e 00000000 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiTrap0E+dc
81c413d8 85c0            test    eax,eax

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!KiTrap0E+dc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fd753

FAILURE_BUCKET_ID:  0x50_nt!KiTrap0E+dc

BUCKET_ID:  0x50_nt!KiTrap0E+dc

Followup: MachineOwner
---------

ShawnP · 08 Aug 2011

Sorry it has taken me so long to reply. I had installed the latest Philips driver beforehand. I have since updated Norton. But now the PC blue screen crashes everytime I try to uninstall or install new drivers or softwares. I cannot even do a norton scan or back up. What should I do?

Windows 7: Blue Screen Error

Blue Screen Error problems?