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Windows 7: dxgkrnl.sys BSOD with StarCraft II


21 Jul 2011   #1

Windows 7 Home Premium 64bit
 
 
dxgkrnl.sys BSOD with StarCraft II

Hi all

I had a problem with a BSOD that appears after a while of playing StarCraft II (at random times) , I used to play the game on the Highest graphics settings before , but now even with Lowest settings I still get that BSOD !

That's been happening for about 13 days now , I think the first time that BSOD shoed was after I start using another monitor to expand my desktop space , but I've tried to play after unplugging the new monitor and still the same result .

I have also used BlueScreenView , and in all results it shows :
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000

I am using Acer Aspier 5750G :
Intel Core i5 2410M 2.3GHz
NVIDIA GeForce GT 540M
4 Gb DDR3 RAM

My system is Windows 7 Home Premium 64bit OEM , and I am using this laptop for about 3 months now .

I updated my VGA driver to the latest available from acer website (version 266.19) :
Download
(Both NVIDIA and Intel)

And after that , I used a newer one from NVIDIA website (version 275.33):
NVIDIA DRIVERS 275.33 WHQL

Help is much appreciated , Thanks in advance


My System SpecsSystem Spec
.

21 Jul 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Delphawi View Post
Hi all

I had a problem with a BSOD that appears after a while of playing StarCraft II (at random times) , I used to play the game on the Highest graphics settings before , but now even with Lowest settings I still get that BSOD !

That's been happening for about 13 days now , I think the first time that BSOD shoed was after I start using another monitor to expand my desktop space , but I've tried to play after unplugging the new monitor and still the same result .

I have also used BlueScreenView , and in all results it shows :
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000

I am using Acer Aspier 5750G :
Intel Core i5 2410M 2.3GHz
NVIDIA GeForce GT 540M
4 Gb DDR3 RAM

My system is Windows 7 Home Premium 64bit OEM , and I am using this laptop for about 3 months now .

I updated my VGA driver to the latest available from acer website (version 266.19) :
Download
(Both NVIDIA and Intel)

And after that , I used a newer one from NVIDIA website (version 275.33):
NVIDIA DRIVERS 275.33 WHQL

Help is much appreciated , Thanks in advance

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
22 Jul 2011   #3

Windows 7 Home Premium 64bit
 
 

Well , thanks for telling me
I actually thought of the heat as a reason since I usually use my laptop about 12 hours a day (not continuously , have no other choice atm

And I have used CPU-z and GPU-z , the crash happened again at 75-80 C , and another time at 66 C.
Are those temperatures too high for the GPU ?! I was planning to buy a cooling pad for the laptop if those degrees are that high .

Thanks
My System SpecsSystem Spec
.


25 Jul 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Delphawi View Post
Well , thanks for telling me
I actually thought of the heat as a reason since I usually use my laptop about 12 hours a day (not continuously , have no other choice atm

And I have used CPU-z and GPU-z , the crash happened again at 75-80 C , and another time at 66 C.
Are those temperatures too high for the GPU ?! I was planning to buy a cooling pad for the laptop if those degrees are that high .

Thanks
They dont seem that high but check with the gpu mfr for specs. A cooling pad will help and is relatively inexpensive
My System SpecsSystem Spec
08 Aug 2011   #5

Windows 7 64 Bit Sp1
 
 

i am having the same problem


My System SpecsSystem Spec
27 Aug 2011   #6

Windows 7 Home Premium 64bit
 
 

I think I found a solution , try to change the VGA that runs the game , I have described it here :
0x00000116 Video TDR BSOD
My System SpecsSystem Spec
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 dxgkrnl.sys BSOD with StarCraft II




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