Windows 7: Pls Help! My computer crashes whenever i play any videos

sinzster · 22 Jul 2011

i have an acer 4741g aspire with a pre installed windows 7 home premium 64bit operating system, intel core i3-370M processor, 2GB ddr3 memory, 320GB HDD, and NVIDIA GeForce GT415 graphic card. I reformatted my laptop recently because it runs very slowly since a friend borrow it from me, after i have reformat my laptop here comes the problem whenever i play video my computer crashes.. pls help me not much know bout this problem..

and ps.. need quick response since im a seafarer and have very limited time on port where we can have internet connection.. pls bear with me! thank you.. (have already attached bsod file folder and perfmon html file)

**yowanvista** · 23 Jul 2011

Its a hardware 0x124 error
Stop 0x124 - what it means and what to try

The dumps point to the CPU

Information

Run Prime 95 to test your CPU. Carefully the instructions in this tutorial: CPU - Stress Test with Prime95. Run 3 separate tests, one on each of the settings (Blend, Small FFTs, Large FFTs). Post back with your results.

RAM - Test with Memtest86+

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800297e028, be000000, 800400}

Probably caused by : hardware


WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800297e028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  wmplayer.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`0316ba58 fffff800`03016903 : 00000000`00000124 00000000`00000000 fffffa80`0297e028 00000000`be000000 : nt!KeBugCheckEx
fffff880`0316ba60 fffff800`031d34d3 : 00000000`00000001 fffffa80`02beaea0 00000000`00000000 fffffa80`02beaef0 : hal!HalBugCheckSystem+0x1e3
fffff880`0316baa0 fffff800`030165c8 : 00000000`00000728 fffffa80`02beaea0 fffff880`0316be30 fffff880`0316be00 : nt!WheaReportHwError+0x263
fffff880`0316bb00 fffff800`03015f1a : fffffa80`02beaea0 fffff880`0316be30 fffffa80`02beaea0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`0316bc50 fffff800`03015dd5 : 00000000`00000004 00000000`00000001 fffff880`0316beb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`0316bc90 fffff800`03009e88 : 00000000`00000000 00000000`079ff774 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`0316bcc0 fffff800`030bbeac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`0316bcf0 fffff800`030bbd13 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`0316be30 00000000`6e8ff64d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`079ff6b4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x6e8ff64d


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------

sinzster · 23 Jul 2011

Thanks for the response so much appreciated,, but dont have enough time now to post the results since my connection will gone out a few hours from now. But anyway il run the stress test i save the results for the time ill have an internet connection ill post it right away.

One more thing if i encounter a problem regarding the stress test results, in this case a hardware, does it mean i need to replace it if it damaged?
Thanks again!

Windows 7: Pls Help! My computer crashes whenever i play any videos

Pls Help! My computer crashes whenever i play any videos problems?