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Windows 7: Windows has recovered from an unexpected shutdown


25 Jul 2011   #1

Windows 7 Home Premium 64 bit
 
 
Windows has recovered from an unexpected shutdown

Hi Everyone,
I keep getting the error message Windows has recovered from an unexpected shutdown. This usually happens after the computer is put to sleep or shutdown. I have been looking through the forums, but I think I need some help with this. I have tried to attach the DMP file to this post but it keeps telling me that I don't have permission (access denied).

Here is the error message;

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: a
BCP1: 0000000000002C38
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF800034CD365
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\072611-42759-01.dmp
C:\Users\[username]\AppData\Local\Temp\WER-269803-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt

Any help is appreciated!

My System SpecsSystem Spec
.

25 Jul 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

you must zip the dump file before attaching it
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
25 Jul 2011   #3

Windows 7 Home Premium 64 bit
 
 

Thanks for looking at the post, Maguscreed. Unfortunately I havent been able to zip or open the DMP file. I keep getting access denied errors. I have tried moving the DMP file to the desktop and changing it's permissions/ownership but no luck. I even tried to install a reg edit tool (Take Ownership Shortcut) that allows me to take ownership but never saw the "Take ownership" command appear in the right click menu. I also tried disabling the UAC but that didn't work either.

I seem to be stuck! Any ideas?
My System SpecsSystem Spec
.


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 Windows has recovered from an unexpected shutdown




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