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Windows 7: BSOD/Auto restat pc(random times), is this a memory problem?


26 Jul 2011   #1

Windows XP Professional 32bit
 
 
BSOD/Auto restat pc(random times), is this a memory problem?

I tried many ways but i can't fix this problem, system always restarting at random time, i cleaned my ram stick and fan but nothing changed.. then BSOD cames up once. I look up the event viewer, in the system i found this:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009c (0x00000000, 0xf7723050, 0xb2000000, 0x1040080f). A dump was saved in: C:\WINDOWS\Minidump\Mini072611-06.dmp.


Please someone help me to fix this problem thanks!


My System SpecsSystem Spec
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26 Jul 2011   #2

Windows 8.1 Pro x64
 
 

My System SpecsSystem Spec
26 Jul 2011   #3

Windows XP Professional 32bit
 
 
Re: BSOD/Auto restat pc(random times), is this a memory problem?

Thanks!
My System SpecsSystem Spec
.


26 Jul 2011   #4

Windows XP Professional 32bit
 
 

@yowanvista: i run the exe file as administrator but it says that a password is needed
My System SpecsSystem Spec
26 Jul 2011   #5

Windows XP Professional 32bit
 
 

Is Windows 7 . . .
- x86 (32-bit) or x64 ? 32-bit
- the original installed OS on the system? windows xp professional
- an OEM or full retail version? OEM
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? almost 1 year
- What is the age of OS installation (have you re-installed the OS?) i re-install the OS in different vesion, but its also windows xp professional
My System SpecsSystem Spec
26 Jul 2011   #6

Windows 8.1 Pro x64
 
 

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that caused BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MACHINE_CHECK_EXCEPTION (9c)
A fatal Machine Check Exception has occurred.
KeBugCheckEx parameters;
    x86 Processors
        If the processor has ONLY MCE feature available (For example Intel
        Pentium), the parameters are:
        1 - Low  32 bits of P5_MC_TYPE MSR
        2 - Address of MCA_EXCEPTION structure
        3 - High 32 bits of P5_MC_ADDR MSR
        4 - Low  32 bits of P5_MC_ADDR MSR
        If the processor also has MCA feature available (For example Intel
        Pentium Pro), the parameters are:
        1 - Bank number
        2 - Address of MCA_EXCEPTION structure
        3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
        4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error
    IA64 Processors
        1 - Bugcheck Type
            1 - MCA_ASSERT
            2 - MCA_GET_STATEINFO
                SAL returned an error for SAL_GET_STATEINFO while processing MCA.
            3 - MCA_CLEAR_STATEINFO
                SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
            4 - MCA_FATAL
                FW reported a fatal MCA.
            5 - MCA_NONFATAL
                SAL reported a recoverable MCA and we don't support currently
                support recovery or SAL generated an MCA and then couldn't
                produce an error record.
            0xB - INIT_ASSERT
            0xC - INIT_GET_STATEINFO
                  SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
            0xD - INIT_CLEAR_STATEINFO
                  SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
            0xE - INIT_FATAL
                  Not used.
        2 - Address of log
        3 - Size of log
        4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
    AMD64 Processors
        1 - Bank number
        2 - Address of MCA_EXCEPTION structure
        3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
        4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error
Arguments:
Arg1: 00000000
Arg2: f7723050
Arg3: b2000000
Arg4: 1040080f

Debugging Details:
------------------

   NOTE:  This is a hardware error.  This error was reported by the CPU
   via Interrupt 18.  This analysis will provide more information about
   the specific error.  Please contact the manufacturer for additional
   information about this error and troubleshooting assistance.

   This error is documented in the following publication:

      - IA-32 Intel(r) Architecture Software Developer's Manual 
        Volume 3: System Programming Guide

   Bit Mask:

       MA                           Model Specific       MCA
    O  ID      Other Information      Error Code     Error Code
   VV  SDP ___________|____________ _______|_______ _______|______
   AEUECRC|                        |               |              |
   LRCNVVC|                        |               |              |
   ^^^^^^^|                        |               |              |
      6         5         4         3         2         1
   3210987654321098765432109876543210987654321098765432109876543210
   ----------------------------------------------------------------
   1011001000000000000000000000000000010000010000000000100000001111


VAL   - MCi_STATUS register is valid
        Indicates that the information contained within the IA32_MCi_STATUS
        register is valid.  When this flag is set, the processor follows the
        rules given for the OVER flag in the IA32_MCi_STATUS register when
        overwriting previously valid entries.  The processor sets the VAL 
        flag and software is responsible for clearing it.

UC    - Error Uncorrected
        Indicates that the processor did not or was not able to correct the 
        error condition.  When clear, this flag indicates that the processor
        was able to correct the error condition.

EN    - Error Enabled
        Indicates that the error was enabled by the associated EEj bit of the
        IA32_MCi_CTL register.

PCC   - Processor Context Corrupt
        Indicates that the state of the processor might have been corrupted
        by the error condition detected and that reliable restarting of the
        processor may not be possible.

BUSCONNERR - Bus and Interconnect Error   BUS{LL}_{PP}_{RRRR}_{II}_{T}_err
        These errors match the format 0000 1PPT RRRR IILL



   Concatenated Error Code:
   --------------------------
   _VAL_UC_EN_PCC_BUSCONNERR_F

   This error code can be reported back to the manufacturer.
   They may be able to provide additional information based upon
   this error.  All questions regarding STOP 0x9C should be
   directed to the hardware manufacturer.

BUGCHECK_STR:  0x9C_GenuineIntel

CUSTOMER_CRASH_COUNT:  7

DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT

PROCESS_NAME:  chrome.exe

LAST_CONTROL_TRANSFER:  from 80705bf7 to 805376ba

SYMBOL_ON_RAW_STACK:  1

STACK_ADDR_RAW_STACK_SYMBOL: fffffffff7723268

STACK_COMMAND:  dds FFFFFFFFF7723268-0x20 ; kb

STACK_TEXT:  
f7723248  0000ffff
f772324c  00009200
f7723250  97908887
f7723254  8003984d
f7723258  0000ffff
f772325c  00009200
f7723260  7000ffff
f7723264  f740934e sptd+0xb334e
f7723268  7000ffff
f772326c  f740934e sptd+0xb334e
f7723270  7000ffff
f7723274  f740934e sptd+0xb334e
f7723278  8003f120
f772327c  00000000
f7723280  8003f128
f7723284  00000000
f7723288  8003f130
f772328c  00000000
f7723290  8003f138
f7723294  00000000
f7723298  8003f140
f772329c  00000000
f77232a0  8003f148
f77232a4  00000000
f77232a8  8003f150
f77232ac  00000000
f77232b0  8003f158
f77232b4  00000000
f77232b8  8003f160
f77232bc  00000000
f77232c0  8003f168
f77232c4  00000000


FOLLOWUP_IP: 
sptd+b334e
f740934e ??              ???

SYMBOL_NAME:  sptd+b334e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: sptd

IMAGE_NAME:  sptd.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ceba9a1

FAILURE_BUCKET_ID:  0x9C_GenuineIntel_sptd+b334e

BUCKET_ID:  0x9C_GenuineIntel_sptd+b334e

Followup: MachineOwner
---------
My System SpecsSystem Spec
26 Jul 2011   #7

Windows XP Professional 32bit
 
 

Thanks sir
I deleted the Ultra ISO and nero in my drive C and run the duplexsecure.exe
hoping for the good result..
My System SpecsSystem Spec
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 BSOD/Auto restat pc(random times), is this a memory problem?




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