Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD: STOP: 0x00000124

23 Aug 2011   #41

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

The extended test just finished and it passed.

Edit: I just tried to reinstall windows 7 and the machine got a bsod partway through installation. It will now not startup. It goes to the windows repair tool, but cannot fix itself because windows itself is now damaged. This ultimately proves that it is a hardware issue hats causing the bsod.
I've tried to reinstall 3 times now and restore once, but I keep getting a bsod partway through.

I am going to call Dell again and tell them they need to replace whateve part that is obviously damaged.

So, you think it's the processor?

Edit2: now it says it's missing the operating system.... Only option from here is to keep trying to reinstall windows in the meantime.

Edit3: Just finished talking with Dell again. They first told me it was because of software still(lol) because I hadn't partitioned the drives before I tried installing it. Then they said because I had an upgrade disc and not a full disc(Even though it has the option for a blank install).
Then, they told me to try reinstalling Vista again and then going to 7 after I partitioned it from the Vista install disc. Still got a BSOD in the middle of that install.
She then got all confused because she kept saying that the error code(The same exact one i've been posting here) is supposed to be for a video driver problem.
Now, a technician is being sent with a new HDD with Vista preinstalled to solve the problem. I HIGHLY doubt it's the HDD anyway considering how many tests we've run just on that.
I bet that I'm still gonna get a BSOD anyway.

My System SpecsSystem Spec
24 Aug 2011   #42

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64

Your CPU is overheating.

Replace the thermal paste between the CPU and the cooler.
Read the links in post #32.

If you're not comfortable doing that, get Dell to do it when they bring the new HDD.

This will likely solve the BSoD issues.

Error codes don't exactly point to one specific thing that will fix a computer, they tell you what failed and caused an issue.
An overheating CPU can give many different errors, you need to narrow down the possible causes.
Running these hardware tests is how you can narrow it down and find the cause.

The high temps you have reported point to the CPU being the number one likely cause.

To prevent serious or further damage to your CPU you should remove the CPU cooler, clean both CPU and cooler contact area, re-apply the thermal paste, then re-install the CPU cooler.
You should do this before running your computer again, running it in this condition can permanently damage your CPU and possibly the motherboard and RAM.

My recommendation is: Do not start the computer again until the CPU thermal paste is re-applied.
My System SpecsSystem Spec
01 Sep 2011   #43

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

Story time
I will now explain what's occurred with Dell from the last time I posted up to 5 minutes ago.

1st Tech - Day 1: He came with the HDD, in the middle of Windows preparing on that HDD, there was the same BSOD. Shocker. He tried reinstalling, reinstalling with 1 stick of RAM, ran tests, etc. Nothing would work and he couldn't figure out the problem. He talked to Dell and they FINALLY said that it was a hardware issue. He said that Dell would be sending out a new motherboard(Which i still knew wouldn't fix it, b/c as we know, it's the processor).

2nd Tech - Day 2: A new tech comes. He replaces the motherboard. Same BSOD when trying to reinstall windows(At this point, there's no good version of windows on the machine b/c it can't even be installed because of the BSODs). He tests each RAM, nothing fixes the BSOD. He spends a total of 3 hours here(Because of Dell taking FOREVER to respond and him having to test each RAM stick and in different combinations). Dell says they'll send ANOTHER motherboard AND a new video card.

2nd Tech - Day 3: This is today. The same tech from last time comes. He replaces the motherboard and video card. BSOD. He was able to do that within the first 30-45 minutes of being here. We then had to wait another 45 minutes for Dell to make a decision on what to do next. The rep has been trying to convince them since the last visit to either replace the CPU or just replace the machine, but no, good ol' Dell likes to be stubborn. They don't want to just fix the problem. Now, they made the decision to replace the optical drives.... Wtf.....

The first and second tech that came BOTH have just suggested to the reps to replace the CPU or the machine as a whole. They said that usually after the first 3 visits, Dell will finally decide to replace the machine, but no, not this time. I'm getting new optical drives instead. Let's hope they come to their senses after the 4th visit.

The techs have been great. Dell phone support on the other hand, not so much.

Edit: Also, I'm pretty sure each day they've come, they've been cleaning and replacing the thermal paste. I've seen them applying an alcohol swab to an area and then using a little syringe to apply something to a surface and then place what appears to be the CPU cooler back onto it.
My System SpecsSystem Spec

02 Sep 2011   #44

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64

Glad to hear you're getting progress from Dell on the issue, not a resolution yet but progress none the less.

Your 'Edit' is the procedure of re-applying the CPU thermal paste, it is very good that they have done this a few times.
Seemingly unrelated hardware can sometimes cause issues with other hardware, strange but I have seen it happen.

In your situation it would be easy to test, completely disconnect the optical drive, install Windows 7 with a USB memory stick, if no BSoD then hardware issue identified, maybe...

Installing Vista and then upgrading to Windows 7 is not the best way to do it, a clean install is always better.
It's acceptable to MS to do this, infact that is why there is that option, if a MS customer wants/needs to re-install they don't have to go through the extra step of installing Vista again.
The worse case scenario is that you will have to provide MS with the original Vista key, they may want to verify that it is not being used.
An upgrade version of Windows 7 only needs to have a previous version of Vista or XP, and that key can't be used on another computer.

If this was my computer, I would insist on a clean install. It is also much faster to install than an upgrade install, which can take hours.

Let us know the results.
My System SpecsSystem Spec
07 Sep 2011   #45

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

Another tech just came by today.

Optical drive and motherboard didn't work. I know.. motherboard again..... lol

Now they FINALLY said that they're going to send a CPU AND another motherboard. I don't know what's with them and motherboards....
BUT, my dad finally called today and complained and now they're just going to be sending a replacement computer. That will definitely fix the problem, lol.

Glad you've been here to help. It looks like my issue is going to be solved, lol.
My System SpecsSystem Spec
08 Sep 2011   #46

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64

That's good news, too bad it took them so long.

Let us know how the new computer is running.
My System SpecsSystem Spec
12 Nov 2012   #47

Windows 7 Ultimate

I've been searching for the exact same error cuz i've been dealing with it for a week now. I also ran alot of the tests posted around this error. Found out that it was 0.5 cm of compressed dust underneath the CPU Fan.

Even though i only had around 50 degrease celcius on the cpu when running the tests it got "over-the-top" when having multible things running (so when i didn't monitor or kept my eyes on the temp it got too high. lol). Usually when running 2 games at the same time. One of them is an mmo so when i idle or afk in that game i'd start up the other game.

Just thought you should know in case someone could fix the problem by cleaning the fans. Cuz it comes up with 0x00000124 and one 0x0000000135 also when the BSOD appears
My System SpecsSystem Spec
07 Jun 2013   #48

windows 7 ultimate 64 bit edition
the problem

Actually a 124 stop is a loopback in video, which is why it fails under hard video usage.

mem>cpu command function>bus driver>card>translation. serial loopback verify..

in this process there was an error which returned a dump and 124 error. if your video is internal its the mother board. if external, remove video card and reseat. also check fan functions and card being dirty. if all passes. replace video. if build in replace motherboard... FIXED

i know this is an older post. better late than never. hardly EVER will a cpu alone throw this code. if you get a 0x0000000a along with this then surely a video translation problem..
My System SpecsSystem Spec
07 Jun 2013   #49

Windows 10 Pro x64

Actually, a stop 0x124 is the CPU telling Windows there was an uncorrectable hardware error presented to it by the motherboard or something attached, and the error code in the dump tells you where the problem is (hence the code WHEA_UNCORRECTABLE_ERROR). While it can be video, more often than not those start as TDR watchdog errors (0x116 stop errors). Most boxes that display 0x124s generally trace back to CPU cache failing, or corrupt hardware causing bit errors, etc. Video can be a 0x124, but with Win7 and Win8 and further, there are specific video bugcheck codes (like 0x113 and 0x116) that denote a driver or hardware problem on the video bus now.
My System SpecsSystem Spec

 BSOD: STOP: 0x00000124

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar help and support threads
Thread Forum
BSOD STOP: 0x00000124
Hey. my computer has been getting BSOD. I have always this bsod then i turning on pc, then i do nothing with pc or if i doing something but not in internet. Then i'm in internet i dont get bsod, but if i'm afk - i got bsod. My pc info: Intel(R) Core(TM)2 quad CPU Q9550 @ 2.83GHz 2.84GHz 4b...
BSOD Help and Support
BSOD stop 0x00000124 please help!!
Okay so I am getting this BSOD and I have no idea what the cause of this one is. My system is a fresh and clean install and for a few weeks I haven't had any problems at all and then just today this BSOD comes up when I play Battlefield 4, I haven't tried it with other games it was just...
BSOD Help and Support
BSOD: Stop 0x00000124
Hey! So, I installed W7 couple of days ago and unfortunately I'm getting BSOD's now. The BSOD gives the error: Stop 0x00000124. I guess that's hardware related? I also got some random lock-up's in Vista Ultimate x64. My specs: ASUS P5Q Club3D Radeon 4870x2 Intell C2Q Q9500 @ 3.4 GHz...
Hardware & Devices
BSOD *STOP 0x00000124
Hi, I've been getting BSOD frequently over the last couple of weeks. I've tried Re-installing Windows. The problem first started happening while playing video games, but now its handing sporadically and at any time. I've attached the Diagnostic Report to this Post. Please help me when you get a...
BSOD Help and Support
Bsod stop: 0x00000124
I am getting this blue screen typically while playing video games. My computer has also been acting sluggish lately, and sometimes freezing while just browsing the internet. I have followed the BSOD posting guide, and am attaching the compressed SF_Diagnostic files.
BSOD Help and Support
BSOD STOP 0x00000124
Hi to all...4 days ago I start to have sometimes bsod with this error Firma problema: Nome evento problema: BlueScreen Versione SO: 6.1.7600. ID impostazioni locali: 1040 Ulteriori informazioni sul problema: BCCode: 124 BCP1: 0000000000000000 BCP2: ...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:23.

Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App