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| 27 Jul 2011 | #1 |
| | BSOD: STOP: 0x00000124 Hey. Recently my computer has been getting BSODs. I have Windows 7 Home Premium x64 (Not the original OS that was on the system. Dell offered a free upgrade to 7 from Vista). I've been getting the error message "STOP: 0x00000124" I've attached all the debug info needed to this post. I hope you guys can help  |
My System Specs | |
| 27 Jul 2011 | #2 |
| | Hello darksider and welcome to Seven Forums. Olease read this tutorial about BSOD posting instructions. I will request this post be moved to the Crashes and Debugging section where the experts in this area will try to help. |
| My System Specs |
| 27 Jul 2011 | #3 |
| | Thanks. Yeah, i already had looked at and followed that tutorial thread. That's where i found out to attach the debug reports and such. |
| My System Specs |
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| 31 Jul 2011 | #4 |
| | Take a look at this thread and let us know if you have any questions. Stop 0x124 - what it means and what to try Can you fill in your system specs? Lower left corner on any of your posts, 'My System Specs'. This is a hardware issue, give as much detail as possible. STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR Usual causes: Hardware, Incompatibility, May be driver corruption This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA) The dump file blames the GenuineIntel_PROCESSOR_CACHE Your CPU may or may not be to blame. Run Prime95 to test your CPU. CPU - Stress Test with Prime95 Select the Small FFTs test. Enter 8 cores for your CPU. In Advanced tab select 'Round off checking'. Use Real Temp , to check the CPU temps when at idle, under load and/or testing. Tell us what the idle temp is, Don't go over 72°C, this is the Intel recommended max CPU core temp. Intel® Core™ i7-920 Processor Code: *******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa8006c7b028, b6000000, 115}
Probably caused by : hardware
Followup: MachineOwner
---------
6: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8006c7b028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b6000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000115, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
BUGCHECK_STR: 0x124_GenuineIntel
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: plugin-contain
CURRENT_IRQL: f
STACK_TEXT:
fffff880`0311db58 fffff800`037fda3b : 00000000`00000124 00000000`00000000 fffffa80`06c7b028 00000000`b6000000 : nt!KeBugCheckEx
fffff880`0311db60 fffff800`0338f563 : 00000000`00000001 fffffa80`064f2a60 00000000`00000000 fffffa80`064f2ab0 : hal!HalBugCheckSystem+0x1e3
fffff880`0311dba0 fffff800`037fd700 : 00000000`00000728 fffffa80`064f2a60 fffff880`0311df30 fffff880`0311df00 : nt!WheaReportHwError+0x263
fffff880`0311dc00 fffff800`037fd052 : fffffa80`064f2a60 fffff880`0311df30 fffffa80`064f2a60 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`0311dd50 fffff800`037fcf0d : 00000000`00000008 00000000`00000001 fffff880`0311dfb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`0311dd90 fffff800`037f0e88 : 00000000`00000002 00000000`0569d800 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`0311ddc0 fffff800`032805ec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`0311ddf0 fffff800`03280453 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`0311df30 00000000`6bec12d1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`0828f724 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x6bec12d1
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: hardware
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE
BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE
Followup: MachineOwner
--------- Check your Dell website and update all drivers available. Broadcom iLine10(tm) PCI Network Adapter, check http://www.broadcom.com/support/ Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card, same as above. e1y60x64.sys, which is component of Intel(R) 82567LM Gigabit Network Connection, please download and install fresh copy of it as well (I would go Computer-->manage-->device manager to uninstall old version beforeinstall new one) http://downloadcenter.intel.com/Default.aspx Sonic CD/DVD driver (used by many different CD/DVD programs) - PxHlpa64.sys Get a new version of Team Viewer, TeamViewerVPN Network Adapter This event log confirms the CPU error. Code: Event[3754]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2011-07-26T08:16:56.961 Event ID: 18 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: Roger-PC2 Description: A fatal hardware error has occurred. Reported by component: Processor Core Error Source: Machine Check Exception Error Type: Internal Timer Error Processor ID: 6 The details view of this entry contains further information. STOP 0x00000101: CLOCK_WATCHDOG_TIMEOUT Usual causes: Device driver, BIOS bug, hardware defect Cause: The specified processor is not processing interrupts. Typically, this occurs when the processor is nonresponsive or is deadlocked. Code: Event[3814]: Log Name: System Source: Microsoft-Windows-WER-SystemErrorReporting Date: 2011-07-26T08:16:27.000 Event ID: 1001 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Roger-PC2 Description: The computer has rebooted from a bugcheck. The bugcheck was: 0x00000101 (0x0000000000000019, 0x0000000000000000, 0xfffff88003115180, 0x0000000000000006). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 072611-19812-01. Code: Event[1]: Log Name: Application Source: WinVNC4 Date: 2011-07-27T14:17:03.000 Event ID: 1 Task: N/A Level: Error Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: Roger-PC2 Description: SocketManager: unknown listener event: 0 Last edited by Dave76; 31 Jul 2011 at 07:03 AM.. |
| My System Specs |
| 31 Jul 2011 | #5 |
| | The CPU cache is directly balmed, stop any overclocking if any  InformationRun Prime 95 to test your CPU. Carefully the instructions in this tutorial: CPU - Stress Test with Prime95. Run 3 separate tests, one on each of the settings (Blend, Small FFTs, Large FFTs). Post back with your results. Code: FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE Code: ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: fffffa8006c7b028, Address of the WHEA_ERROR_RECORD structure. Arg3: 00000000b6000000, High order 32-bits of the MCi_STATUS value. Arg4: 0000000000000115, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ BUGCHECK_STR: 0x124_GenuineIntel CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: plugin-contain CURRENT_IRQL: f STACK_TEXT: fffff880`0311db58 fffff800`037fda3b : 00000000`00000124 00000000`00000000 fffffa80`06c7b028 00000000`b6000000 : nt!KeBugCheckEx fffff880`0311db60 fffff800`0338f563 : 00000000`00000001 fffffa80`064f2a60 00000000`00000000 fffffa80`064f2ab0 : hal!HalBugCheckSystem+0x1e3 fffff880`0311dba0 fffff800`037fd700 : 00000000`00000728 fffffa80`064f2a60 fffff880`0311df30 fffff880`0311df00 : nt!WheaReportHwError+0x263 fffff880`0311dc00 fffff800`037fd052 : fffffa80`064f2a60 fffff880`0311df30 fffffa80`064f2a60 00000000`00000000 : hal!HalpMcaReportError+0x4c fffff880`0311dd50 fffff800`037fcf0d : 00000000`00000008 00000000`00000001 fffff880`0311dfb0 00000000`00000000 : hal!HalpMceHandler+0x9e fffff880`0311dd90 fffff800`037f0e88 : 00000000`00000002 00000000`0569d800 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55 fffff880`0311ddc0 fffff800`032805ec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40 fffff880`0311ddf0 fffff800`03280453 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c fffff880`0311df30 00000000`6bec12d1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153 00000000`0828f724 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x6bec12d1 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner MODULE_NAME: hardware IMAGE_NAME: hardware DEBUG_FLR_IMAGE_TIMESTAMP: 0 FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE Followup: MachineOwner --------- |
| My System Specs |
| 31 Jul 2011 | #6 |
| | Wow, thanks for responses. I'll be sure to look for those drivers and run the prime95 test. The only "overclocking" I have done is that I have turboboost on. I'll post an update once I find out anything from the test. |
| My System Specs |
| 31 Jul 2011 | #7 |
| | You should see something from Prime95 in the first two hours, if not then you can stop the test. |
| My System Specs |
| 31 Jul 2011 | #8 |
| | Well. I left my house for about an hour, and came back to see that my dad had opened the computer case. He cleaned out some dust and found that the fan wasn't plugged in. Could the problem have been occurring because the CPU was overheating? |
| My System Specs |
| 31 Jul 2011 | #9 |
| | That definitely could be the cause. Let us know if you get anymore BSoDs. |
| My System Specs |
| 31 Jul 2011 | #10 |
| | I just got one about 20 minutes ago. That definitely didn't solve the problem, lol. I'll have to run the Prime95 test tomorrow then and see what happens. What i'm noticing tho, is that every time is happens to me, it's when i'm on Youtube. When it's happened to my mom, it's been while she's checking her email. Any correlation to what the cause can be, or just coincidence? I'm just really surprised it hasn't happened when i'm playing games like BFBC2 or L4d2 or even Minecraft(Even that has to be more intensive than Youtube). |
| My System Specs |
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