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Windows 7: BSOD - when connecting USB device

31 Jul 2011   #1
ianmck

Windows 7 Home Premium 64 bit
 
 
BSOD - when connecting USB device

Hi

I'm using Win 7 64bit and last year I bought a new Dell sp2309W monitor which has a built in USB web cam/microphone. Installation of software and use of monitor went without a hitch, everything, including the web cam worked, except that if the monitor was turned off before the computer was shut down or turned on after the machine was started - the computer crashed.

Eventually I unplugged the USB connection and everything (except the web cam) worked fine no more BSODs. However, last night I decided to reconnect the camera. As soon as the connection was made - crash. I restarted the machine and logged onto the desktop and within about 10 seconds - another crash. I re-installed the software and drivers from the original disc and checked that there were no later versions - still get BSOD.

In the attached zip file is the performance check and the output from 'BSOD Dump & System File Collection App'. This includes 50 dump files but the instructions with the app said not to modify the folder contents.

I hope you will be able to shed some light on my problem, certainly any help, guidance will be very much appreciated.


Thank you


My System SpecsSystem Spec
.
31 Jul 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ianmck View Post
Hi

I'm using Win 7 64bit and last year I bought a new Dell sp2309W monitor which has a built in USB web cam/microphone. Installation of software and use of monitor went without a hitch, everything, including the web cam worked, except that if the monitor was turned off before the computer was shut down or turned on after the machine was started - the computer crashed.

Eventually I unplugged the USB connection and everything (except the web cam) worked fine no more BSODs. However, last night I decided to reconnect the camera. As soon as the connection was made - crash. I restarted the machine and logged onto the desktop and within about 10 seconds - another crash. I re-installed the software and drivers from the original disc and checked that there were no later versions - still get BSOD.

In the attached zip file is the performance check and the output from 'BSOD Dump & System File Collection App'. This includes 50 dump files but the instructions with the app said not to modify the folder contents.

I hope you will be able to shed some light on my problem, certainly any help, guidance will be very much appreciated.


Thank you


1-ASACPI.SYS a major cause of BSOD's in the 2005 rev.

The pre 2009 version of this driver is a known BSOD cause.

The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUS teK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE

Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).

2-Old drivers needing updating
Code:
ASACPI.sys    3/27/2005 10:30:36 PM        fffff880`04c52000    fffff880`04c5a000    0x00008000    0x42476c4c                        
mdmxsdk.sys    6/19/2006 5:27:26 PM        fffff880`08311000    fffff880`08315280    0x00004280    0x449716be                        
ADIHdAud.sys    1/16/2007 12:36:18 PM        fffff880`052a0000    fffff880`05308000    0x00068000    0x45acff02                        
tifsfilt.sys    8/29/2007 8:37:29 AM        fffff880`0599a000    fffff880`059b1000    0x00017000    0x46d56889                        
OA002Ufd.sys    6/3/2008 5:30:37 AM        fffff880`0587a000    fffff880`058a33a0    0x000293a0    0x48450f3d                        
OA002Vid.sys    8/1/2008 5:34:52 AM        fffff880`0582f000    fffff880`05879d80    0x0004ad80    0x4892d8bc                        
000.fcl    9/26/2008 9:11:22 AM        fffff880`0821a000    fffff880`08245000    0x0002b000    0x48dcdf7a                        
XAudio64.sys    4/29/2009 2:21:07 PM        fffff880`08212000    fffff880`0821a000    0x00008000    0x49f89a93                        
spldr.sys    5/11/2009 12:56:27 PM        fffff880`01b18000    fffff880`01b20000    0x00008000    0x4a0858bb                        
GEARAspiWDM.sys    5/18/2009 8:17:04 AM        fffff880`047c4000    fffff880`047d1000    0x0000d000    0x4a1151c0                        
CAX_CNXT.sys    6/30/2009 3:59:52 PM        fffff880`04ca1000    fffff880`04d6c000    0x000cb000    0x4a4a6eb8                        
CAXHWBS2.sys    6/30/2009 4:01:38 PM        fffff880`0ff67000    fffff880`0ffd7000    0x00070000    0x4a4a6f22                        
CAX_DPV.sys    6/30/2009 4:05:11 PM        fffff880`04a23000    fffff880`04b97000    0x00174000    0x4a4a6ff7
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

3-these were Related to CtClsFlt.sys Video Class Upper Filter Driver from Creative Technology Ltd.. I would re-install with newest.
My System SpecsSystem Spec
03 Aug 2011   #3
ianmck

Windows 7 Home Premium 64 bit
 
 

The webcam is now working again - I'm not entirely sure why but here's what I did.

Updated the ASACPI.sys file as recommended.
Downloaded the most recent monitor driver from Dell.

Did a search of the Dell forums and it appears that the BSOD problem is connected the the drivers supplied by Creative - the makers of the webCam.

I searched the Dell drivers download area in Help & support with
"Dell_SP2309W-Monitor_Webcam"

The first item was the application and driver download
Dell SP2309W Monitor, A00-00 (I have one on disc)

When I installed this, restarted and connected the camera I got a message saying to connect to a USB 2 port (which it was anyway) I reseated the USB cables and caused a BSOD. But, on restart the camera et al is working again.

So problem gone away, if not solved.

I hope others find this useful and thanks for your help and advice. It was really appreciated.

Regards
My System SpecsSystem Spec
.

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 BSOD - when connecting USB device




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