Windows 7: BSOD With Dump File

George1 · 31 Jul 2011

Had a BSOD today just before the login screen.
The system is 14 months old, and my build.
Changes I made yesterday:
Downloaded speccy and google chrome.
No over clocking done.
About a week ago had a side by side error that wouldn't let me open IE9 and CCleaner but when restarting the problem didn't persist.

Other info:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88004BC5D69
BCP3: FFFFF88003577488
BCP4: FFFFF88003576CE0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\073111-19359-01.dmp
C:\Users\GZ\AppData\Local\Temp\WER-40685-0.sysdata.xml

Dump file is attached.

Any help would be appreciated.

usasma · 31 Jul 2011

Not much info from the memory dump that you cited. But the memory dump from 17 Jul points to a network driver
The perfmon report also points to network issues.

Please go to Device Manager and see if there are any problems with the devices in the Network Adapter category. If there are, right click on those devices and select "Uninstall" - then reboot the system. Then re-check Device Manager and see if any of those devices still remain a problem. Let us know what you find out.

Go to this link: GIGABYTE - Motherboard - Socket 1156 - GA-P55-USB3 (rev. 2.0)
Enter the OS specifics in the "Choose your OS" dropdown box.
Download the Realtek LAN driver and install it on your system.
Monitor for further BSOD's

Your USB 3.0 drivers are also older - and that version is also known to cause BSOD's w/some Windows 7 systems.
So please download the latest version of the USB 3.0 drivers from the above link and install them also.

BSOD BUGCHECK SUMMARY

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\073111-19359-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jul 31 10:46:35.210 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:16.021
Probably caused by : ks.sys ( ks!QueryDeviceRelations+1b9 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_ks!QueryDeviceRelations+1b9
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff880`04bc5d69 fffff880`03577488 fffff880`03576ce0
BiosVersion = F9
BiosReleaseDate = 11/01/2010
CPUID:        "Intel(R) Core(TM) i7 CPU       K 875  @ 2.93GHz"
MaxSpeed:     2930
CurrentSpeed: 2931
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\071711-26613-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jul 17 11:49:34.777 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:13.698
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+18fb9 )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_Rt64win7+18fb9
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
CPUID:        "Intel(R) Core(TM) i7 CPU       K 875  @ 2.93GHz"
MaxSpeed:     2930
CurrentSpeed: 2931
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

George1 · 31 Jul 2011

Thanks usasma.
I did all the items you pointed out, I'll just have to wait and see if it works.
Thanks for the timely reply.

usasma · 31 Jul 2011

In general:
- if you wait a week, it's most likely fixed
- if you wait 2 weeks, it's probably fixed
But these are just estimates - and they depend on what's going on inside the case.

Good luck!

Windows 7: BSOD With Dump File

BSOD With Dump File problems?