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Windows 7: BSOD after screen is turned off for powersaving

31 Jul 2011   #1
wesleycw

windows 7 home 64 bit
 
 
BSOD after screen is turned off for powersaving

trying to figure out what is causing my system to crash. It only happens after the screen turns off for power saving. Not when waking up from sleep.
On the bsod there is a message saying dxgkrnl.sys -address fffff88004675aeo
there is a dump file but i can not get it to load if anyone has any tips i would appreciate it.

System Specs:
Windows 7 home 64 bit oem
Hp dv7 laptop 3 months old
Have not re installed OS


My System SpecsSystem Spec
.
31 Jul 2011   #2
wesleycw

windows 7 home 64 bit
 
 
windows solution check detail message

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF880046F5AE0
BCP3: FFFFF88002B12640
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\073111-23836-01.dmp
C:\Users\Wes\AppData\Local\Temp\WER-55333-0.sysdata.xml

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My System SpecsSystem Spec
31 Jul 2011   #3
usasma
Microsoft MVP

 
 

Please provide this information: http://www.sevenforums.com/crashes-d...tructions.html

Most likely this is due to a corruption in a program associated with your video card - but the reports I requested will help us to figure out exactly what's causing it.
My System SpecsSystem Spec
.

01 Aug 2011   #4
wesleycw

windows 7 home 64 bit
 
 

Thanks for the tip

Here are the reports
My System SpecsSystem Spec
01 Aug 2011   #5
usasma
Microsoft MVP

 
 

MSINFO32 shows video errors along with a few hibernation errors. In the old days errors with hibernation were a sure sign of video issues. It's not so certain with Vista/7, but it's still a strong possibility.

I would uninstall the current video drivers and install these: ATI Catalyst

I'd ensure that the laptop was staying cool and is used on a hard surface - maybe even using a cooling pad.
I'd ensure that the fan is blowing air out of the case - and I'd blow out all vents with canned air (DON'T use a vacuum or a compressor as they can cause damage).

If that doesn't stop it, then try replacing the chipset and the storage drivers (they are also involved in the hibernation process).

BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\073111-23836-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jul 31 16:18:23.633 2011 (UTC - 4:00)
System Uptime: 0 days 0:23:21.538
Probably caused by : dxgkrnl.sys ( dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff880`046f5ae0 fffff880`02b12640 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
01 Aug 2011   #6
wesleycw

windows 7 home 64 bit
 
 

Thanks I will try that and let you know
My System SpecsSystem Spec
02 Aug 2011   #7
wesleycw

windows 7 home 64 bit
 
 

so far re installing the drivers has fixed the problem

Thanks so much for the help.
My System SpecsSystem Spec
02 Aug 2011   #8
usasma
Microsoft MVP

 
 

Thanks for letting us know!
I'm glad to hear that it's working for you!
My System SpecsSystem Spec
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 BSOD after screen is turned off for powersaving




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