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| 31 Jul 2011 | #1 |
| | BSOD after screen is turned off for powersaving trying to figure out what is causing my system to crash. It only happens after the screen turns off for power saving. Not when waking up from sleep. On the bsod there is a message saying dxgkrnl.sys -address fffff88004675aeo there is a dump file but i can not get it to load if anyone has any tips i would appreciate it. System Specs: Windows 7 home 64 bit oem Hp dv7 laptop 3 months old Have not re installed OS Last edited by wesleycw; 01 Aug 2011 at 11:26 AM.. |
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| 31 Jul 2011 | #2 |
| | windows solution check detail message Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 3b BCP1: 00000000C0000005 BCP2: FFFFF880046F5AE0 BCP3: FFFFF88002B12640 BCP4: 0000000000000000 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\073111-23836-01.dmp C:\Users\Wes\AppData\Local\Temp\WER-55333-0.sysdata.xml Read our privacy statement online: Windows 7 Privacy Statement - Microsoft Windows If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt |
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| 31 Jul 2011 | #3 |
| | Please provide this information: http://www.sevenforums.com/crashes-d...tructions.html Most likely this is due to a corruption in a program associated with your video card - but the reports I requested will help us to figure out exactly what's causing it. |
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| 01 Aug 2011 | #4 |
| | Thanks for the tip Here are the reports |
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| 01 Aug 2011 | #5 |
| | MSINFO32 shows video errors along with a few hibernation errors. In the old days errors with hibernation were a sure sign of video issues. It's not so certain with Vista/7, but it's still a strong possibility. I would uninstall the current video drivers and install these: ATI Catalyst I'd ensure that the laptop was staying cool and is used on a hard surface - maybe even using a cooling pad. I'd ensure that the fan is blowing air out of the case - and I'd blow out all vents with canned air (DON'T use a vacuum or a compressor as they can cause damage). If that doesn't stop it, then try replacing the chipset and the storage drivers (they are also involved in the hibernation process). BSOD BUGCHECK SUMMARY Code: Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\073111-23836-01.dmp] Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631 Debug session time: Sun Jul 31 16:18:23.633 2011 (UTC - 4:00) System Uptime: 0 days 0:23:21.538 Probably caused by : dxgkrnl.sys ( dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 ) DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: csrss.exe FAILURE_BUCKET_ID: X64_0x3B_dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 Bugcheck code 0000003B Arguments 00000000`c0000005 fffff880`046f5ae0 fffff880`02b12640 00000000`00000000 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` |
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| 01 Aug 2011 | #6 |
| | Thanks I will try that and let you know |
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| 02 Aug 2011 | #7 |
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| 02 Aug 2011 | #8 |
| | Thanks for letting us know! I'm glad to hear that it's working for you! |
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