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Windows 7: Getting Blue Screen error"unknown hard error" in win7

01 Aug 2011   #1
willya521

windows 7 home basic 64 bit
 
 
Getting Blue Screen error"unknown hard error" in win7

sorry about my english before.

I through to the point. I dont know exactly why this can be happened in my windows. I got screen saying :

Quote:
stop c0000fb6 unknown hard error
unknown hard error
nothing else and the system is stopped at the point. so i try to restart windows with power reset. Then restart with safe mode and system repair, but windows can't found the problem and this happened several times when i tried to restart windows.

i know that file ci.dll is corrupted from my system32 and needs to fix it. But, how can I fix it? i cant log on to my windows.

please help me..what must I do? All answer is appreciated


My System SpecsSystem Spec
.
01 Aug 2011   #2
usasma
Microsoft MVP

 
 

This isn't a commonly recognized BSOD error code (here's a table of all that I know: BSOD Index )

Can you get into Safe Mode? If so, first backup your stuff.
Since you can't do a repair install in Safe Mode, you'll have to wipe the system and reinstall Windows.

You may also want to try these free diagnostics:
Quote:
I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link) - Test ALL of the hard drives.

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link). There are links to bootable antivirus disks on this page also.
My System SpecsSystem Spec
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 Getting Blue Screen error"unknown hard error" in win7




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