Getting Blue Screen error"unknown hard error" in win7


  1. willya521
    Posts : 1
    windows 7 home basic 64 bit
       New #1

    Getting Blue Screen error"unknown hard error" in win7


    sorry about my english before.

    I through to the point. I dont know exactly why this can be happened in my windows. I got screen saying :

    stop c0000fb6 unknown hard error
    unknown hard error
    nothing else and the system is stopped at the point. so i try to restart windows with power reset. Then restart with safe mode and system repair, but windows can't found the problem and this happened several times when i tried to restart windows.

    i know that file ci.dll is corrupted from my system32 and needs to fix it. But, how can I fix it? i cant log on to my windows.

    please help me..what must I do? All answer is appreciated:)
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  3. usasma
    Posts : 5,705
    Win7 x64 + x86
       New #2

    This isn't a commonly recognized BSOD error code (here's a table of all that I know: BSOD Index )

    Can you get into Safe Mode? If so, first backup your stuff.
    Since you can't do a repair install in Safe Mode, you'll have to wipe the system and reinstall Windows.

    You may also want to try these free diagnostics:
    I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:
    H/W Diagnostics:
    Please start by running these bootable hardware diagnostics:
    Memory Diagnostics (read the details at the link)
    HD Diagnostic (read the details at the link) - Test ALL of the hard drives.

    Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link). There are links to bootable antivirus disks on this page also.
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