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Windows 7: Dell XPS 15 Blank Screen and error Status: 0xc00000e9

01 Aug 2011   #1

Windows 7 Home Premium x64
 
 
Dell XPS 15 Blank Screen and error Status: 0xc00000e9

I have Dell XPS 15, (L501x) laptop. I dropped it and then the screen turned off but the laptop was still on. I tired moving my mouse thinking that the screen would turn back on. Then I turned my laptop off by pressing the turn on/off button.
Then I turned my laptop on again and the login bit showed but the screen resolution was down and the screen but showed large (meaning the view was pixelated and the view was streched). The user name and the password entering text box was off screen and not visible. The OS then displayed a Finding solution error box or someting like that. After finding a solution it told me to restart by clicking the finish button. I clicked on finish and the screen went blank and the laptop didnt turn off so i forcefully turned it off by pressing the on/off button.

But my problem is that when I turned on my laptop again the dell's loading screen appears and the loading bar loads up full but then after that the screen went blank (its on but black) and doesnt show anything. After about 10/15 mins the Status: 0xc00000e9 error and said that windows has encountered a problem while connecting with a device connected to your computer.
The error can be caused by unplugging a removable storage device .....
and so on.

Ok . i did a diagnostics test from Boot Options by pressing F12 and it showed me that there IS a error with my Hard Drive.

Error Code: 0142
Error Code: 2000-0142
Status: 79

Please help me over here. Thankyou.

My System SpecsSystem Spec
.

01 Aug 2011   #2
Microsoft MVP

 
 

I suspect that the hard drive was damaged during the fall.
Try these free diagnostics to verify that:
HD Diagnostic (read the details at the link) - Test ALL of the hard drives.

Also, you may want to try reseating the drive. To do this:
- unplug the AC Adapter and remove the battery
- open up the part of the case that covers the hard drive.
- remove the hard drive (there may be additional screws to remove, and then pull on a plastic tab to disconnect the drive).
- push the hard drive back in firmly.
- replace all screws, replace the battery and AC Adapter and try to boot.
- you may want to try Startup Repair also: Startup Repair

If that doesn't work (and if the hard drive test above fails), then you'll have to replace the hard drive and reinstall Windows. Most Dell's come with a Windows 7 installation disk. If you don't have that, then please contact Dell for a replacement: Order Recovery Discs (USA)
My System SpecsSystem Spec
03 Aug 2011   #3

Windows 7 Home Premium x64
 
 

Thankyou usasma, but nevermind now, I called dell and they are gonna get it fixed.
My System SpecsSystem Spec
.


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 Dell XPS 15 Blank Screen and error Status: 0xc00000e9





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