BSOD Sleep Mode


  1. Posts : 4
    Windows 7 Home Premium
       #1

    BSOD Sleep Mode


    Hi, my computer crashes every time I try to put it in sleep mode or if i leave it unattended for a while. Been happening for about a week. Assistance greatly appreciated!

    7:)

    Is Windows 7 . . .
    - x86 (32-bit) or x64 ? x64
    - the original installed OS on the system? original installed
    - an OEM or full retail version? oem
    - OEM = came pre-installed on system
    - Full Retail = you purchased it from retailer

    - What is the age of system (hardware)? 8 months
    - What is the age of OS installation (have you re-installed the OS?) 8 months, no re-install
      My Computer


  2. Posts : 6,668
    Windows 7 x64
       #2

    The cause of the crash
    stflt.sys
    Is listed as a malware component.

    Boot safe mode with networking
    and install update and run a full scan with mbam
    Malwarebytes : Malwarebytes Anti-Malware PRO removes malware including viruses, spyware, worms and trojans, plus it protects your computer
      My Computer


  3. Posts : 2,528
    Windows 10 Pro x64
       #3

    Make very sure you have this hotfix installed:
    Hibernation does not work or memory dump file is not created after you install Windows 7 or Windows Server 2008 R2 Service Pack 1
    The report does mention you have no antivirus product, and Maguscreed is correct that stflt.sys is considered malware (Spyware Terminator, I believe).
      My Computer


  4. Posts : 6,668
    Windows 7 x64
       #4

    p.s. are you using virtualization?
      My Computer


  5. Posts : 4
    Windows 7 Home Premium
    Thread Starter
       #5

    Thanks for responding! Ok Maguscreed I will do what you suggest. Cluberti, I have Spyware Terminator installed, you saying I shouldn't use it? I use Avast for antivirus. I don't know what virtualization is Maguscreed. Can you explain?

    Kathy:)
      My Computer


  6. Posts : 6,668
    Windows 7 x64
       #6

    I am unfamiliar with spyware terminator.
    It could very well be causing the problems for all I know.

    My above instructions stand either way. Let me know what the result of that is.
      My Computer


  7. Posts : 4
    Windows 7 Home Premium
    Thread Starter
       #7

    Thanks, I removed it and followed instructions from you and cluberti and it's still happening. Any other suggestions? Should I attach a new zip file?

    Kathy:)
      My Computer


  8. Posts : 4
    Windows 7 Home Premium
    Thread Starter
       #8

    So far today it hasn't crashed so what I did seemed to work. I am going to give it a few more days and if all is well I will mark resolved.

    Thanks for all your help!
    Kathy
      My Computer


 

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