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Windows 7: [BSOD] Blue screen after sleep/hibernate

03 Aug 2011   #1
dongnold

Windows 7 Home Premium 64bit
 
 
[BSOD] Blue screen after sleep/hibernate

Hi,

After a sleep or hibernate and logging in, I have a black screen that windows reported a blue screen later. Could you help finding the problem?

- x64
- The original installed OS on the system

- DELL OEM version
- What is the age of system (hardware)? 1 week
- What is the age of OS installation
(have you re-installed the OS?) 1 week


Thank you in advance!


My System SpecsSystem Spec
.
03 Aug 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dongnold View Post
Hi,

After a sleep or hibernate and logging in, I have a black screen that windows reported a blue screen later. Could you help finding the problem?

- x64
- The original installed OS on the system

- DELL OEM version
- What is the age of system (hardware)? 1 week
- What is the age of OS installation
(have you re-installed the OS?) 1 week


Thank you in advance!


"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
03 Aug 2011   #3
dongnold

Windows 7 Home Premium 64bit
 
 

Thank zigzag2143 for the fast reply,

I have tried several versions of my video card driver, including the latest and still have the problem.

I think the video card is not overheating. If it is the case, it must be overheating right when I'm using my computer, not after a certain time of sleep/hibernate.
My System SpecsSystem Spec
.

08 Aug 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dongnold View Post
Thank zigzag2143 for the fast reply,

I have tried several versions of my video card driver, including the latest and still have the problem.

I think the video card is not overheating. If it is the case, it must be overheating right when I'm using my computer, not after a certain time of sleep/hibernate.
Video drivers are intimately tied to sleep/wake. If not the video driver it could be heat, power, the video card itself, etc.
My System SpecsSystem Spec
09 Aug 2011   #5
dongnold

Windows 7 Home Premium 64bit
 
 

There is something very strange with my video driver. There is only the old original driver provided by Dell works with sleep/hibernate. When I tried to update my driver to more recent versions, the error occurs.

My video card is a NVIDIA Geforce 550M
My System SpecsSystem Spec
27 Sep 2011   #6
stalonge

Windows 7 Ultimate 64 bit
 
 
Black screen after resuming from hibernation Dell L702x

Hi dongnold,

I had the same problem as you with my Dell L702x with Geforce GT 550M.

Please see my comments at:
[Geforce GTM 550M] Bluescreen after sleep/hibernate - NVIDIA Forums
My System SpecsSystem Spec
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 [BSOD] Blue screen after sleep/hibernate




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