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Windows 7: unexpected Shutdown


04 Aug 2011   #1
merdeka

Windows 7 Ultimate x64
 
 
unexpected Shutdown

hy.,.,
my computer report unexpected shutdown
detail:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1057

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\080411-28688-01.dmp
C:\Users\ParTai\AppData\Local\Temp\WER-54459-0.sysdata.xml

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help me please


My System SpecsSystem Spec
04 Aug 2011   #2
merdeka

Windows 7 Ultimate x64
 
 

Please help me.,.,
I can't save my files anymore .,,.
My System SpecsSystem Spec
04 Aug 2011   #3
MvdB

Windows 7 64b Ultimate
 
 

Hello Merdeka, Welcome to SF!

Your dump shows that you are using special software to 'Freeze" the W7 configuration which then should reload on every boot. That SHOULD prevent problems. I'm not super familiar with this version/type but normally advice against it as normal W7 usage and repair utility should be enough... Anyway, this dump claims an error in deep freezes driver:

Quote:
EXCEPTION_RECORD: fffff8800376c8c8 -- (.exr 0xfffff8800376c8c8)
Unable to load image \SystemRoot\System32\Drivers\DeepFrz.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for DeepFrz.sys
*** ERROR: Module load completed but symbols could not be loaded for DeepFrz.sys
ExceptionAddress: fffff8800192bdb5 (DeepFrz+0x0000000000013db5)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 000000000000000c
Attempt to read from address 000000000000000c
Before I advice anything that messes up your deepfreeze config... can you fill us in on that and how (IF) you really still use it + if it is a problem for you to (temporarily) disable?

For some reason your log files have only older entries. NOt around the days of this dump. However it does show you might need to go to maintenance center and finish Windows update
My System SpecsSystem Spec
04 Aug 2011   #4
merdeka

Windows 7 Ultimate x64
 
 

I install deep freeze but I disable.
My System SpecsSystem Spec
04 Aug 2011   #5
MvdB

Windows 7 64b Ultimate
 
 

Quote   Quote: Originally Posted by merdeka View Post
I install deep freeze but I disable.
How long ago did you disable?
My System SpecsSystem Spec
04 Aug 2011   #6
merdeka

Windows 7 Ultimate x64
 
 

from the beginning I never use it in a state enabled
My System SpecsSystem Spec
04 Aug 2011   #7
merdeka

Windows 7 Ultimate x64
 
 

I just let it installed without taking enabled
My System SpecsSystem Spec
04 Aug 2011   #8
MvdB

Windows 7 64b Ultimate
 
 

Could you de-install, reboot and then finish your Windows update in your Maintenance center? If you have any new BSOD's please upload the dumps.
My System SpecsSystem Spec
04 Aug 2011   #9
merdeka

Windows 7 Ultimate x64
 
 

i can't to open program deep freeze because hotkey not work.,.
can you help me.,.
my windows update always error.,.,
My System SpecsSystem Spec
04 Aug 2011   #10
merdeka

Windows 7 Ultimate x64
 
 

how to uninstall deepfreeze
My System SpecsSystem Spec
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 unexpected Shutdown




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