- x64 bit OS - Original OS - OEM, windows seven came with the laptop pre-installed
-Purchased this laptop about 2 years ago, the same operating system still.
Just recently I got the BSOD on my laptop due to a virus, and (rather stupidly I know realize) I performed a system restore thinking that it would rid of the problem, this wasn't a full restore, just one to a few days back.
After the restore when I booted my laptop up and it was finalizing the setup, I got this message: "the computer restarted unexpectedly or encountered an unexpected error.Windows installation can not proceed, to install windows click "ok" to restart the computer and restart the installation"
Since windows is not fully installed, I cannot access safe mode, I get a message along the lines of "safe cannot complete the rest of the windows installation, please boot normally"
I have made myself a windows seven recovery disc and tried startup repair and this has failed, memory diagnostic failed also.
Im in a real mess and Im sure some of you know alot more about how I may go about fixing this issue, thanks in advance!
PS: I also have a copy of Hirens boot CD with a mini windows xp OS on it so can access files etc such as infected drivers