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Windows 7: "Windows Explorer stopped working"

23 Jul 2009   #1

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro Preview with Media Center
 
 
"Windows Explorer stopped working"

Help needed, guys and gals!

Didnīt know to which category my issue belongs so I put it here. Mods, feel free to move.

Have had no crashes or other problems, have fallen in love with Windows 7. But now there is a major problem. Until today Iīve been using my Logitech bluetooth KB & mouse (see specs) with Windows 7 drivers without problems, but earlier today I got this stupid idea and installed Logitech Setpoint 4.72 to be able to use all the special functions and keys.

Like Setpoint installation told me, I turned Firewall and Defender off. Installation was OK, Setpoint connection helper found KB and mouse. And then came this:
Attachment 19627
Notice please that the otion RESTART THE PROGRAM is not even present, only check solution and close or close.

Problems details here:

Problem signature:
Problem Event Name: BEX64
Application Name: explorer.exe
Application Version: 6.1.7100.0
Application Timestamp: 49ee974f
Fault Module Name: StackHash_6c37
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7100.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 6c37
Additional Information 2: 6c3785e28f2114beca863a6e1294065e
Additional Information 3: c30e
Additional Information 4: c30ed29dde55986140e1f0bb37437293

I can start programs using Task Manager > File > New Task, but all Windows features are disabled (Win-key shortcuts etc.). My dual screen system looks now like this:
Attachment 19628
(To the left screen 1 = laptop, where you normally had all the icons, gadgets and taskbar)

Did a system restore, so Setpoint is no longer installed.

What now?

My System SpecsSystem Spec
.

24 Jul 2009   #2

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro Preview with Media Center
 
 
Solved!

This was a weird issue. And I was stupid enough to make it even worse: to secure my files, I decided to make a full backup before making a system image recovery. And so I did. A full backup. And a system image backup, meaning my backup system image HAD THIS FAULT, too. So after doing a system recovery using my system image, I still had the same problem. How stupid am I?

But now everything is OK. I did a repair installation, and everything works.

Still very happy with Windows 7!
My System SpecsSystem Spec
24 Jul 2009   #3

ultimate 64 sp1
 
 

Quote   Quote: Originally Posted by Kari View Post
Still very happy with Windows 7!
that's the spirit! good to see you've solved your problem, and learned something too!
My System SpecsSystem Spec
.


24 Jul 2009   #4

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro Preview with Media Center
 
 

Quote   Quote: Originally Posted by mickey megabyte View Post
...and learned something too!
Yes. But I still can not understand how my brain sometimes works: non-working system, so before I repair it using a system image (had one only couple of days old), I create a new one WITH THE FAULT, and then used that image.

When you think it, itīs really stupid.
My System SpecsSystem Spec
06 Sep 2009   #5

Windows 7 X64
 
 

Does that help, call yourself stupid?
My System SpecsSystem Spec
06 Sep 2009   #6

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro Preview with Media Center
 
 

Quote   Quote: Originally Posted by raymm View Post
Does that help, call yourself stupid?
You know, it's a bit surprising but sometimes it does help! This whole issue was my own fault (I call myself a professional! Hah!). With some low level brain usage this had never happened, that's why I called myself idiot, and it really helped.

Kari
My System SpecsSystem Spec
24 Oct 2009   #7

Windows 7 RC build 7100 x64
 
 
N00bness

Sorry if its a bit noobish, but I didn't quite catch how exactly you fixed your problem. This would be a help for me, as your problem was pretty much an exact replica of mine (except for the program installation that started) I get the same error message with all of the same info (eg, prob event name, app name, time stamp, fault module name etc.) And I really would like some help.
My System SpecsSystem Spec
24 Oct 2009   #8

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro Preview with Media Center
 
 

Hello Jeddy and welcome to the SevenForums.

Like I told above, I fixed this issue with a repair installation. Here's Brinks excellent tutorial how to do that.

Repair installation is basically a modified in-place upgrade which repairs and reinstalls Windows system files leaving user files and installed applications intact.

Kari
My System SpecsSystem Spec
24 Oct 2009   #9

Windows 7 RC build 7100 x64
 
 

Thankyou for the link, I will attempt this now.
My System SpecsSystem Spec
24 Oct 2009   #10

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro Preview with Media Center
 
 

You are welcome. Good luck.

Kari
My System SpecsSystem Spec
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 "Windows Explorer stopped working"





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