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Windows 7: Mouse freeze - shut down freeze - BSOD

04 Aug 2011   #1

Microsoft Windows 7 Home Premium x64
 
 
Mouse freeze - shut down freeze - BSOD

Hi!

My not very technical brother bought a brand new ASUS G74S laptop a week ago. Two BSODs have occured since.

First time:
All we had done was changing the anti virus program in to avast! and installing all Windows updates. When my brother started Windows Media Player, it hanged during the first time setup, ie the computer was working and working but never finished. After some time, the mouse pointer froze and then moved sporadically, in big chunks at a time. He left the computer like this for a while, until he decided to try to reboot. After he had hit the reboot button in the start menu using the keyboard, a "Waiting for a program to close" screen was shown. It waited for taskeng.exe. After he had waited for a while, he hit the "force shut down" button. Then the computer froze at the "Windows is being shut down" screen for about half an hour, until a BSOD was shown. (I hope you understand what I mean with all the text in quotes, I translated those from Swedish - it might not say exactly so in English versions of Windows.)

Second time:
Since last time, we had installed a few programs, and removed a few. We weren't doing anything on the computer (a program was open, though, but there was no work in progress) for the moment, when suddenly them mouse pointer started to behave like the first time. Then everything proceeded just like last time.


The BSODs said:
DRIVER_POWER_STATE_FAILURE
*** STOP: 0x0000009F (0x0000000000000003, 0xFFFFFA8009623060, 0xFFFFF80000B9C3D8)

Basic system spec of his computer:
Windows 7 Home Premium
- x64
- It IS the original installed OS on the system.
- OEM
- The computer was bought a week ago.
- The OS has NOT been re-installed.


I've attached the Windows_NT6_BSOD_jcgriff2 folder, but unfortunately I can't attach the perfmon html file, since an error occurred when I ran it. See the attached image. Here is an English translation of it:
Error:
An error occurred when the report was to be created.
The waiting time for the report creator to start has run out.

Any ideas?
Thanks in advance.

My System SpecsSystem Spec
.

04 Aug 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Walter T View Post
Hi!

My not very technical brother bought a brand new ASUS G74S laptop a week ago. Two BSODs have occured since.

First time:
All we had done was changing the anti virus program in to avast! and installing all Windows updates. When my brother started Windows Media Player, it hanged during the first time setup, ie the computer was working and working but never finished. After some time, the mouse pointer froze and then moved sporadically, in big chunks at a time. He left the computer like this for a while, until he decided to try to reboot. After he had hit the reboot button in the start menu using the keyboard, a "Waiting for a program to close" screen was shown. It waited for taskeng.exe. After he had waited for a while, he hit the "force shut down" button. Then the computer froze at the "Windows is being shut down" screen for about half an hour, until a BSOD was shown. (I hope you understand what I mean with all the text in quotes, I translated those from Swedish - it might not say exactly so in English versions of Windows.)

Second time:
Since last time, we had installed a few programs, and removed a few. We weren't doing anything on the computer (a program was open, though, but there was no work in progress) for the moment, when suddenly them mouse pointer started to behave like the first time. Then everything proceeded just like last time.


The BSODs said:
DRIVER_POWER_STATE_FAILURE
*** STOP: 0x0000009F (0x0000000000000003, 0xFFFFFA8009623060, 0xFFFFF80000B9C3D8)

Basic system spec of his computer:
Windows 7 Home Premium
- x64
- It IS the original installed OS on the system.
- OEM
- The computer was bought a week ago.
- The OS has NOT been re-installed.


I've attached the Windows_NT6_BSOD_jcgriff2 folder, but unfortunately I can't attach the perfmon html file, since an error occurred when I ran it. See the attached image. Here is an English translation of it:
Error:
An error occurred when the report was to be created.
The waiting time for the report creator to start has run out.

Any ideas?
Thanks in advance.

No DMP files included in the upload, please try this method.




To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
My System SpecsSystem Spec
05 Aug 2011   #3

Microsoft Windows 7 Home Premium x64
 
 

Thanks. I followed your steps. \Windows\Minidump is empty. (I have set hidden files and folders to be visible.)
My System SpecsSystem Spec
.


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 Mouse freeze - shut down freeze - BSOD




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