Frequent APPCRASH/APPHANG(B1)


  1. AKM87
    Posts : 11
    7
       New #1

    Frequent APPCRASH/APPHANG(B1)


    Hello all,

    I have recently purchased a PC that frequently has APPCRASH and APPHANG(B1) issues. Could anyone offer some instight as to what may be causing this?

    I have run several diagnostic tools on the processor, RAM and Video card and all have reported no errors.

    Here are a couple of examples:

    Description
    A problem caused this program to stop interacting with Windows.
    Faulting Application Path: C:\Program Files (x86)\Steam\steam.exe

    Problem signature
    Problem Event Name: AppHangB1
    Application Name: steam.exe
    Application Version: 1.0.1065.11
    Application Timestamp: 4d9b89de
    Hang Signature: 0939
    Hang Type: 0
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057
    Additional Hang Signature 1: 0939ce4ed4bb159e0b18047f66c24cfc
    Additional Hang Signature 2: c0d8
    Additional Hang Signature 3: c0d89aa2f9fb324f6d8ca9c70e17b165
    Additional Hang Signature 4: 0939
    Additional Hang Signature 5: 0939ce4ed4bb159e0b18047f66c24cfc
    Additional Hang Signature 6: c0d8
    Additional Hang Signature 7: c0d89aa2f9fb324f6d8ca9c70e17b165

    Extra information about the problem
    Bucket ID: 2027421950

    Second Example

    Description
    Faulting Application Path: C:\Program Files (x86)\DivX\DivX Plus Player\DivX Plus Player.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: DivX Plus Player.exe
    Application Version: 10.2.1.20
    Application Timestamp: 4cdc8b7a
    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 00000000
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Extra information about the problem
    Bucket ID: 2181912233

    Thanks
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    AKM87 said:
    Hello all,

    I have recently purchased a PC that frequently has APPCRASH and APPHANG(B1) issues. Could anyone offer some instight as to what may be causing this?

    I have run several diagnostic tools on the processor, RAM and Video card and all have reported no errors.

    Here are a couple of examples:

    Description
    A problem caused this program to stop interacting with Windows.
    Faulting Application Path: C:\Program Files (x86)\Steam\steam.exe

    Problem signature
    Problem Event Name: AppHangB1
    Application Name: steam.exe
    Application Version: 1.0.1065.11
    Application Timestamp: 4d9b89de
    Hang Signature: 0939
    Hang Type: 0
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057
    Additional Hang Signature 1: 0939ce4ed4bb159e0b18047f66c24cfc
    Additional Hang Signature 2: c0d8
    Additional Hang Signature 3: c0d89aa2f9fb324f6d8ca9c70e17b165
    Additional Hang Signature 4: 0939
    Additional Hang Signature 5: 0939ce4ed4bb159e0b18047f66c24cfc
    Additional Hang Signature 6: c0d8
    Additional Hang Signature 7: c0d89aa2f9fb324f6d8ca9c70e17b165

    Extra information about the problem
    Bucket ID: 2027421950

    Second Example

    Description
    Faulting Application Path: C:\Program Files (x86)\DivX\DivX Plus Player\DivX Plus Player.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: DivX Plus Player.exe
    Application Version: 10.2.1.20
    Application Timestamp: 4cdc8b7a
    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 00000000
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Extra information about the problem
    Bucket ID: 2181912233

    Thanks

    There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

    You want to look for critical errors (they have red in the left column ).

    When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

    When you find them please note the event ID, and the source codes and tell us what they are.
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  4. AKM87
    Posts : 11
    7
    Thread Starter
       New #3

    Hey, thanks for the reply. I have followed the instructions that you left. I hope this is enough information.

    In the box:

    Faulting application name: DivX Plus Player.exe, version: 10.2.1.20, time stamp: 0x4cdc8b7a
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0xb38
    Faulting application start time: 0x01cc5475719074a8
    Faulting application path: C:\Program Files (x86)\DivX\DivX Plus Player\DivX Plus Player.exe
    Faulting module path: unknown
    Report Id: 1e0aeb7c-c076-11e0-953d-00268317f626

    In window:

    Log Name: Application
    Source: Application Error
    Event ID: 1000
    Level: Error
    Task Catagory: 100

    Next

    In the box:

    The program iTunes.exe version 10.4.0.80 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
    Process ID: 14fc
    Start Time: 01cc547515c2e5da
    Termination Time: 5
    Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
    Report Id:

    In the window

    Log Name: Application
    Source: Application Hang
    Event ID: 1002
    Level: Error
    Task Category: (101)

    I hope that's enough information to provide some insight? This kind of error seems to be happening across a range of programs, mostly (although not limited to) audio and video.

    Thanks again :)
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  6. AKM87
    Posts : 11
    7
    Thread Starter
       New #4

    Bumpity bumpity :)
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  7. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #5

    AKM87 said:
    Bumpity bumpity :)

    Can you start by running this?


    Run a system file check to verify and repair your system files.
    To do this type cmd in search, then right click to run as administrator, then
    SFC /SCANNOW

    Read here for more information SFC /SCANNOW Command - System File Checker

    Let us know the results from the report at the end.
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  8. AKM87
    Posts : 11
    7
    Thread Starter
       New #6

    Already have run that, no errors. :/

    The system has been running stable ever since my last bump though :)

    I think I'll leave it for now. Thank you for your interest though, it's appreciated :)
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  10. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #7

    AKM87 said:
    Already have run that, no errors. :/

    The system has been running stable ever since my last bump though :)

    I think I'll leave it for now. Thank you for your interest though, it's appreciated :)
    My pleasure and yell if you need help.
      My Computer
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