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Windows 7: Laptop BSOD Crashing

06 Aug 2011   #1

Windows 7 Ultimate x64
Laptop BSOD Crashing

So I see this has been a problem for others and I'm just not sure where to go. So here's my error information:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF800035F6477
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

About my Windows 7:
- x64
- the original installed OS on the system - Vista x64
- an OEM or full retail version? - Full Retail

- What is the age of system (hardware) - about 2 years old
- What is the age of OS installation (have you re-installed the OS?) - I've installed Windows 7 once and that was in March. I had the IT department at my school do it.

I really don't know what to do. Any and all help will be appreciated Thank you!

My System SpecsSystem Spec
06 Aug 2011   #2

Windows 10 Pro x64

Dumps point to netw5s64.sys, Intel Wifi driver
Update it using update utility: Intel® Driver Update Utility or at Acer Support
Acer Support: Downloads & Support Documents
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800035f6477, address which referenced memory

Debugging Details:

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032ba100


fffff800`035f6477 448b08          mov     r9d,dword ptr [rax]




PROCESS_NAME:  uTorrent.exe

TRAP_FRAME:  fffff8800c2bf900 -- (.trap 0xfffff8800c2bf900)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000b70
rdx=0000000000000b70 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800035f6477 rsp=fffff8800c2bfa98 rbp=0000000000000000
 r8=0000000000000050  r9=0000000000000000 r10=00000000000fffff
r11=fffffa80067ac9e0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
fffff800`035f6477 448b08          mov     r9d,dword ptr [rax] ds:0001:00000000`00000000=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000308a2a9 to fffff8000308ad00

fffff880`0c2bf7b8 fffff800`0308a2a9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0c2bf7c0 fffff800`03088f20 : fffffa80`088a7490 fffff880`04c1fc2e fffffa80`07f82300 fffffa80`03e91840 : nt!KiBugCheckDispatch+0x69
fffff880`0c2bf900 fffff800`035f6477 : fffffa80`03e07cf0 fffffa80`05837490 fffff800`035f6524 fffffa80`03e91840 : nt!KiPageFault+0x260
fffff880`0c2bfa98 fffff800`035f6524 : fffffa80`03e91840 fffffa80`067ac9e0 fffffa80`03ec34a0 00000000`00000000 : hal!HalpDmaNextContiguousPiece+0x103
fffff880`0c2bfab0 fffff800`035f94fb : fffffa80`03e91840 fffffa80`067ac9e0 fffffa80`03e07cf0 fffffa80`0434dfd8 : hal!HalpDmaMapScatterTransfer+0x34
fffff880`0c2bfb00 fffff800`035f9472 : fffffa80`03e91840 fffffa80`03e91838 00000000`00000050 00000000`00000000 : hal!HalpMapTransfer+0x7b
fffff880`0c2bfb90 fffff800`035f894f : fffffa80`067ac8a0 fffff800`035f601e 00000000`00000003 00000000`00000005 : hal!IoMapTransfer+0x8e
fffff880`0c2bfbd0 fffff800`035f8afd : fffffa80`06466050 fffffa80`067ac9e0 00000000`00000001 fffffa80`000003c2 : hal!HalpAllocateAdapterCallback+0xc7
fffff880`0c2bfc70 fffff800`035f9156 : fffffa80`067ac9e0 00000000`00000500 fffffa80`067ac900 00000000`00000003 : hal!IoFreeAdapterChannel+0x109
fffff880`0c2bfca0 fffff800`035f871f : fffffa80`042a3cf0 00000000`000005fc fffffa80`067ac9e0 fffffa80`080d8020 : hal!HalAllocateAdapterChannel+0x11a
fffff880`0c2bfce0 fffff880`016cb750 : fffffa80`08904390 fffffa80`067e1a30 fffffa80`000000a0 fffff880`04e6cc40 : hal!HalBuildScatterGatherList+0x2f3
fffff880`0c2bfd50 fffff880`04c2876b : fffffa80`064661a0 00000000`00000000 fffffa80`06116c90 fffff880`04dcdaa0 : ndis!NdisMAllocateNetBufferSGList+0x110
fffff880`0c2bfdf0 fffffa80`064661a0 : 00000000`00000000 fffffa80`06116c90 fffff880`04dcdaa0 00000000`00000000 : NETw5s64+0xb76b
fffff880`0c2bfdf8 00000000`00000000 : fffffa80`06116c90 fffff880`04dcdaa0 00000000`00000000 000005fc`00000100 : 0xfffffa80`064661a0


fffff880`04c2876b ??              ???


SYMBOL_NAME:  NETw5s64+b76b

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  NETw5s64.sys


FAILURE_BUCKET_ID:  X64_0xA_NETw5s64+b76b

BUCKET_ID:  X64_0xA_NETw5s64+b76b

Followup: MachineOwner
My System SpecsSystem Spec
06 Aug 2011   #3

Windows 7 Ultimate x64

Thank you so much! I've updated the driver and I am going to assume it will work fine now. I appreciate your help!
My System SpecsSystem Spec


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