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Windows 7: Windows Explorer is not responding

07 Aug 2011   #1
matata

Windows 7 Professional
 
 
Windows Explorer is not responding

Whenever I right click on a photo in Pictures or on any desktop shortcut the message appears 'Windows Explorer has stopped working. W is checking for a solution' and a few seconds the pictures folder etc closes.


My System SpecsSystem Spec
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07 Aug 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Good Morning {my time} matata,

* Browse through the Tutorial in the link below to see if it is of any help with your current problem.{s}


Troubleshooting Explorer.exe Crashing Issues

* You could also check in Event Viewer
Type eventvwr in search > go to the windows log > application tab.
Look for things like app hang, app crash, or anything related with a red mark.
Let us know the Event ID and source code.
My System SpecsSystem Spec
08 Aug 2011   #3
matata

Windows 7 Professional
 
 

Good Evening JMH.
I started by trying the MS site but one procedure involved right clicking which of course shut down MS Explorer which was the subject of my problem!! I then followed your advice and opened Event Viewer. There were many entries which had a red mark alongside. The one which occurred most was Lavasoft (ID-0) so before getting back to you I deleted Lavasoft. Bingo! the trouble seems to have been fixed. Thanks for your advice.
Love Australia; been on three holidays there, the latest was in February 2010. Travelled to many places and Sydney is our favourite city.
Kind Regards
Gordon Crossman (matata)
My System SpecsSystem Spec
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08 Aug 2011   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

An early {5.19am}"Good Morning Gordon."

Terrific news there.
Shall we consider this now solved?

BTW Sydney is my least favourite City.
Jan.
My System SpecsSystem Spec
09 Aug 2011   #5
matata

Windows 7 Professional
 
 

Solved with your help.
Thanks again.
My System SpecsSystem Spec
09 Aug 2011   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Should you ever need help in the future you know where to find us....
Safe surfing & good luck with further Aussie hols.
My System SpecsSystem Spec
10 Aug 2011   #7
matata

Windows 7 Professional
 
 

My wife broke the news to me yesterday that she fancies a flight next Jan/Feb to Cairns/Darwin/Sydney (visited all 3 before).
Thanks again for your help - at the moment no error messages.
GC
My System SpecsSystem Spec
10 Aug 2011   #8
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

I smile at the proposed holiday...
Tell your wife you will take her to West Australia - IMHO far better than the East Coast.
Incidentally tis very humid in Cairns / Darwin at that time of the year. Tis also the 'Wet' / cyclone season.

Great to hear that all is well there with the computer. Long may that continue.
My System SpecsSystem Spec
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 Windows Explorer is not responding




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