| Windows 7: I've spent 4 days troubleshooting, i'm at a complete loss. please help |
08 Aug 2011
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#1 | | |
I've spent 4 days troubleshooting, i'm at a complete loss. please help
EDIT, PROBLEM SOLVED: I was finally able to re-install windows using a usb drive. Everything is good now. No idea what the hell happened though, i'm lost.
I'm having all sorts of errors. I believe it started happening yesterday when I used Revo Uninstaller to uninstall a bunch of BS programs that I don't use. I may have accidentally uninstalled something important.
FYI my cd drive is broke and I do not have any installation disks. I have windows 7 professional Sony Vaio VGN-NS230E. I bought a usb drive and tried to boot from it, but it does not work - i dont know what I am doing wrong
Issues:
- no sound (fixed)
- explorer constantly crashes.
- sfc /scannow does not work - error: "Windows Resource Protection could not start the repair service"
- system restore does not work - error: "Volume shadow Copy Service used by system restore is not working (event log 0x81000202)"
- cannot open picture files: "class not registered"
- cannot open some executables: "the windows installer service could not be accessed"
- windows keeps telling me i have updates available, but when I click it it says i'm up to date.
- windows update says i have never installed any updates (ive installed them all)
I've ran every piece of malware/antivirus/hijacker etc software I could find. It found a few things and removed them but these problems are still occurring
Should also be noted that my entire hdd is encrypted through TruCrypt
I've spent the past 4 days troubleshooting this problem and tried numerous fixes, none have worked. please help.
I bought a USB drive with money that I should not have spent. Upon installing windows I get the error "Windows could not retrieve information about the disks on this computer." ..... i'm completely lost.. I tried to hit the 'populate' button in device manager and it says "volume information about this disk cannot be found".
Certain EXE's dont even run. What the hell is going on?
Last edited by wr17h3; 09 Aug 2011 at 04:06 AM..
| My System Specs |
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08 Aug 2011
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#2 | | |
While your problems are all over the place, they're more likely self-inflicted than malicious in nature (which I think you've already figured out, given the wording and tone of your post). So, I wanted to talk about the second part, the bootable USB key (or lack thereof). Specifically what did you do to try and make the key bootable (so you can ultimately run the Windows 7 repair options, I would assume)? | My System Specs | | System Manufacturer/Model Number HP Z400 workstation OS Windows Server 2008 R2 CPU Intel Xeon 3550 @3.06GHz Motherboard HP Memory 16GB DDR3 Graphics Card Nvidia Quadro 600 Sound Card Realtek ALC262 Monitor(s) Displays 2x Hanns-G HG281 Screen Resolution 1920x1200 Keyboard Microsoft Natural Ergonomic Keyboard 7000 Mouse Microsoft Intellimouse Explorer 3.0 PSU HP Case HP Hard Drives 1x Samsung 160GB SSD
2x WD 1TB (RAID1) |
08 Aug 2011
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#3 | | |

Quote: Originally Posted by cluberti While your problems are all over the place, they're more likely self-inflicted than malicious in nature (which I think you've already figured out, given the wording and tone of your post). So, I wanted to talk about the second part, the bootable USB key (or lack thereof). Specifically what did you do to try and make the key bootable (so you can ultimately run the Windows 7 repair options, I would assume)? First off thanks for the quick response.
What I did was download a copy of the windows 7 professional .ISO file from here Windows 7 Direct Download Links
Then, I used a program called WinToFlash which copied everything from the ISO to the USB drive. I then went into BIOS and configured it to boot from the usb drive (in my case, it was just "external" in the bios options). I save/restart and it just hangs. | My System Specs | | |
08 Aug 2011
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#4 | | |
Assuming your ISO has a valid MD5/SHA1 hash that matches the one from Digital River, you should be OK there. However, I've never been a big fan of WinToFlash for this particular area, especially when Microsoft makes a tool that does this in a supported way - I would recommend you use that instead and re-test your key. | My System Specs | | System Manufacturer/Model Number HP Z400 workstation OS Windows Server 2008 R2 CPU Intel Xeon 3550 @3.06GHz Motherboard HP Memory 16GB DDR3 Graphics Card Nvidia Quadro 600 Sound Card Realtek ALC262 Monitor(s) Displays 2x Hanns-G HG281 Screen Resolution 1920x1200 Keyboard Microsoft Natural Ergonomic Keyboard 7000 Mouse Microsoft Intellimouse Explorer 3.0 PSU HP Case HP Hard Drives 1x Samsung 160GB SSD
2x WD 1TB (RAID1) |
08 Aug 2011
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#5 | | |

Quote: Originally Posted by cluberti Assuming your ISO has a valid MD5/SHA1 hash that matches the one from Digital River, you should be OK there. However, I've never been a big fan of WinToFlash for this particular area, especially when Microsoft makes a tool that does this in a supported way - I would recommend you use that instead and re-test your key. That's one EXE that won't run. | My System Specs | | |
08 Aug 2011
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#6 | | |
Interesting. Are you sure you're not infected? At the very least, you could be getting bum downloads (I've never seen that .EXE fail, ever). | My System Specs | | System Manufacturer/Model Number HP Z400 workstation OS Windows Server 2008 R2 CPU Intel Xeon 3550 @3.06GHz Motherboard HP Memory 16GB DDR3 Graphics Card Nvidia Quadro 600 Sound Card Realtek ALC262 Monitor(s) Displays 2x Hanns-G HG281 Screen Resolution 1920x1200 Keyboard Microsoft Natural Ergonomic Keyboard 7000 Mouse Microsoft Intellimouse Explorer 3.0 PSU HP Case HP Hard Drives 1x Samsung 160GB SSD
2x WD 1TB (RAID1) |
08 Aug 2011
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#7 | | |

Quote: Originally Posted by cluberti Interesting. Are you sure you're not infected? At the very least, you could be getting bum downloads (I've never seen that .EXE fail, ever). All 6 scans I ran came up with 1 thing, which was removed, it was a registry entry. it didn't show up when I scanned again. The error I'm getting when I open the exe: the windows installer service could not be accessed
I tried everything on the internet to solve this problem (really, from forums to MS site, services.msc, cmd's). Nothing has worked. | My System Specs | | |
08 Aug 2011
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#8 | | Windows 7 Ultimate SP1 64-Bit Peterborough, England |
It sounds very much as though the Windows Installer is badly corrupted.
You could try running these two commands from the command prompt window with elevated privileges: msiexec /unreg msiexec /regserver | My System Specs | | System Manufacturer/Model Number HP Pavilion Elite 495UK OS Windows 7 Ultimate SP1 64-Bit CPU Intel Core i7 870 @ 2.93GHz Motherboard MSI 2A9C (CPU1) Memory 8Gb Dual-Channel DDR3 @ 664MHz Graphics Card nVidia GeForce GTX 460 1024MB dedicated RAM Sound Card Realtek HD Audio Monitor(s) Displays HP2310i Screen Resolution 1920 x 1080 Keyboard Logitech K750 solar-powered keyboard Mouse Logitech Wireless M180 mouse PSU 460W Case HP Elite Cooling Air cooled Hard Drives 1x1954GB Hitachi HDS22020ALA 330 (RAID), 1x1954GB Hitachi External for backup and storage Internet Speed 2Mb Other Info Pure Avanti Flow Internet Radio with iPod Dock, 64Gb iPod, HP USB Speakers, Sony MDR-V500 Headphones, Sony Vaio F-Series Laptop |
08 Aug 2011
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#9 | | |

Quote: Originally Posted by seavixen32 It sounds very much as though the Windows Installer is badly corrupted.
You could try running these two commands from the command prompt window with elevated privileges: msiexec /unreg msiexec /regserver Been there, done that. | My System Specs | | |
08 Aug 2011
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#10 | | Windows 7 Ultimate SP1 64-Bit Peterborough, England |

Quote: Originally Posted by wr17h3 
Quote: Originally Posted by seavixen32 It sounds very much as though the Windows Installer is badly corrupted.
You could try running these two commands from the command prompt window with elevated privileges: msiexec /unreg msiexec /regserver Been there, done that. Oh well, sorry I bothered. | My System Specs | | System Manufacturer/Model Number HP Pavilion Elite 495UK OS Windows 7 Ultimate SP1 64-Bit CPU Intel Core i7 870 @ 2.93GHz Motherboard MSI 2A9C (CPU1) Memory 8Gb Dual-Channel DDR3 @ 664MHz Graphics Card nVidia GeForce GTX 460 1024MB dedicated RAM Sound Card Realtek HD Audio Monitor(s) Displays HP2310i Screen Resolution 1920 x 1080 Keyboard Logitech K750 solar-powered keyboard Mouse Logitech Wireless M180 mouse PSU 460W Case HP Elite Cooling Air cooled Hard Drives 1x1954GB Hitachi HDS22020ALA 330 (RAID), 1x1954GB Hitachi External for backup and storage Internet Speed 2Mb Other Info Pure Avanti Flow Internet Radio with iPod Dock, 64Gb iPod, HP USB Speakers, Sony MDR-V500 Headphones, Sony Vaio F-Series Laptop I've spent 4 days troubleshooting, i'm at a complete loss. please help problems? All times are GMT -5. The time now is 01:27 AM. | |