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Windows 7: BSOD Assistance Needed!


10 Aug 2011   #1

Windows 7 Home Premium 64 bit
 
 
BSOD Assistance Needed!

Hello,

I kept receiving BSOD lately for unknown reasons...

Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: 00000001012C9204
BCP3: 0000000000000008
BCP4: 00000001012C9204
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\081111-24975-01.dmp
C:\Users\Jay\AppData\Local\Temp\WER-108951-0.sysdata.xml
Anybody have any idea? I got this laptop in January this year so it's fairly new.

Thanks in advance for the assistance!


My System SpecsSystem Spec
.

11 Aug 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Jay27 View Post
Hello,

I kept receiving BSOD lately for unknown reasons...

Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: 00000001012C9204
BCP3: 0000000000000008
BCP4: 00000001012C9204
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\081111-24975-01.dmp
C:\Users\Jay\AppData\Local\Temp\WER-108951-0.sysdata.xml
Anybody have any idea? I got this laptop in January this year so it's fairly new.

Thanks in advance for the assistance!


Points to a memory exception but we need the DMP file to be sure


To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:


* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
My System SpecsSystem Spec
11 Aug 2011   #3

Windows 7 Home Premium 64 bit
 
 

Hi Zigzag,

Thanks for the response. The attached are the files in minidump folder! Thanks for the assistance!
My System SpecsSystem Spec
.


25 Aug 2011   #4

Windows 7 Home Premium 64 bit
 
 

Anybody?
My System SpecsSystem Spec
Reply

 BSOD Assistance Needed!




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