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Windows 7: BSOD On New Computer, Image Included

11 Aug 2011   #1

Windows 7 Home Premium 64bit
 
 
BSOD On New Computer, Image Included

Hi Guys,

I have recently bought a new computer and have experienced 2 BSOD so far.

Once while playing a game and the other when I came back home and woke the computer up. I took the picture of the BSOD for more information, it's attached to this thread.

I am running Windows 7 64-bit and it's OEM. The software and hardware is new, only 2 weeks old.

Any help will be appreciated as I have just got this machine.


Thank you!

My System SpecsSystem Spec
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11 Aug 2011   #2

Windows 7 Ultimate 64bit
 
 

http://msdn.microsoft.com/en-us/wind.../gg463012.aspx

This will help you find the cause of the crash.

Oh and can you provide a .dmp file please
My System SpecsSystem Spec
11 Aug 2011   #3

Windows 7 Home Premium 64bit
 
 

Thanks, I'll search that link. EDIT - With that link, do I download that package and run it?

With the .dmp, I enabled the minidumps (they weren't before) however the folder doesn't exist yet, I'm assuming I have to experience another BSOD before they generate, is that correct?
My System SpecsSystem Spec
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11 Aug 2011   #4

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Hello justmike & Welcome to SevenForums!

To be able to help you, you'll need to add the full list in your zip file. To make sure .dmp is enabled, visit Set MiniDump

Best Regards,
FredeGail
My System SpecsSystem Spec
11 Aug 2011   #5

Windows 7 Home Premium 64bit
 
 

Hi FredeGail,

I followed the posting instructions step by step and had already set MiniDumps. If that's what is missing in the full list then I can't find it anywhere as I assume the BSOD has to happen again so this can work.

So I guess I have to wait again for it.
My System SpecsSystem Spec
12 Aug 2011   #6

Windows 7 x64, Windows XP SP3, Fedora
 
 

Quote   Quote: Originally Posted by justmike View Post
I followed the posting instructions step by step and had already set MiniDumps. If that's what is missing in the full list then I can't find it anywhere as I assume the BSOD has to happen again so this can work.

So I guess I have to wait again for it.
You may never have a minidump generated, sometimes when the system crashes the crash routine fails often due to hardware problems.

Please run these hardware tests:

RAM - Test with Memtest86+

http://www.sevenforums.com/tutorials...t-prime95.html (run both the Blend and SmallFFT tests).

Also, given that a storage driver was blamed in the dump, run HDD diagnostics - HD Diagnostic
My System SpecsSystem Spec
12 Aug 2011   #7

Windows 7 Home Premium 64bit
 
 

Hi reventon, thanks for your reply.

OK, I left Memtest86+ running for a very long time, went through 7 passes and a bit more and found 0 errors.

No errors with Prime95 for SmallFFT test, everything passed. I'm currently running Blend still, so far no errors or fails, will report back when it has finished.

I haven't got a CD to use to burn for HD Diagnostic, so I downloaded what was advised in the first step: HD Tune. I ran the (full) error search on my SSD and 2 other drives on the CPU and there was 0 errors.

I also did another test using Data Lifeguard Diagnostic for Windows since 2 of my storage drives are WD. All passed with a green tick. Also a step in HD Diagnostic.

I ran Windows Memory Diagnostic and Chkdsk as well, they both returned with 0 errors.

I still have to report the results of the Blend test, but so far, it hasn't picked up anything.
My System SpecsSystem Spec
13 Aug 2011   #8

Windows 7 Home Premium 64bit
 
 

The Blend test finished, 0 errors and 0 warnings.

Hm, what else is there to do? My BSOD isn't happening often, it has happened twice in 18 days with the same message.

I called the support line from where I got it, they have no clue, but said it could be the drive. Somewhere could be corrupted, they said to format it. But, not going to as I don't see what is corrupted. They're just guessing. I don't want to replace the parts because I don't know what the cause is yet.
My System SpecsSystem Spec
13 Aug 2011   #9

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Is there any dump to upload? It'll be a huge help to be honest.

Best Regards,
FredeGail
My System SpecsSystem Spec
13 Aug 2011   #10

Windows 7 Home Premium 64bit
 
 

No dumps. I have checked and it didn't create one (and no folder exists in WINDOWS folder for it). Since then, I enabled minidumps, but haven't had a BSOD yet for one to be created.

Will anything in Event Viewer help?

Further more to what reventon said about never generating a dump, I think that could be the case as the BSOD never gets past the last line of: 'Initializing disk for crash dump ...'
My System SpecsSystem Spec
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 BSOD On New Computer, Image Included





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