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Windows 7: BSOD STOP: 0x3B atikmdag.sys/STOP: 0x7E dxgmms1.sys


11 Aug 2011   #1

Windows 7
 
 
BSOD STOP: 0x3B atikmdag.sys/STOP: 0x7E dxgmms1.sys

Guys I'm at a loss I'm getting BSOD's all the time I really don't know what
to do with it, and I'm not computer heavy so.
If someone here could help me that would be appreciated.
I've included a Dxdiag file with the rest.

My System SpecsSystem Spec
.

11 Aug 2011   #2

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by Njits View Post
Guys I'm at a loss I'm getting BSOD's all the time I really don't know what
to do with it I'm not computer heavy so.
If someone here could help me that would be appreciated.
I've included a Dxdiag file with the rest.
Hi Njits welcome to SF

Please follow these steps in this order,

Uninstall and clean bitdefender from your system using the http://www.bitdefender.com/files/Kno...stall_Tool.exe

Download and install mse Virus, Spyware & Malware Protection | Microsoft Security Essentials

Enable windows firewall.

Download and install Phyxion.net - Driver Sweeper

Download the most recent software driver for your graphic card
AMD Graphics Drivers & Software

Uninstall ati software/driver,restart in safe mode,use driver sweeper to clean any ati remaining fragments,restart.

Install the new ati software/driver.

Update DirectX.

Update your Realtek HD Audio Driver
http://www.realtek.com.tw/downloads/...Level=3&Conn=2

Uninstall any virtual driver software you use,daemon tools,alcohol120%....

And clean sptd because is notorious source of bsod using this tool
http://www.duplexsecure.com/en/downloads

For virtual drive download,install and ude the
http://www.magiciso.com/tutorials/mi...c-overview.htm

--------------------------------
Finish with the above steps and post back with ANY results.
My System SpecsSystem Spec
11 Aug 2011   #3

Windows 7
 
 

Are you suggesting that i should stop using Bit-defender indefinitely or just reinstall it after I did
the the whole process?
My System SpecsSystem Spec
.


11 Aug 2011   #4

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by Njits View Post
Are you suggesting that i should stop using Bit-defender indefinitely or just reinstall it after I did
the the whole process?
We try to find and eliminate any bsod sources and bitdefender in many cases had issues win Windows 7 and causes bsod.

So for the moment,please follow and finish the above steps,work,play as usual,wait for results and post back.
My System SpecsSystem Spec
Reply

 BSOD STOP: 0x3B atikmdag.sys/STOP: 0x7E dxgmms1.sys




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