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Windows 7: random BSOD

11 Aug 2011   #1
jss

Windows 7 64 bit
 
 
random BSOD

Hi, I'm running a 1 year old desktop with Windows 7, 64bit (pre-installed). I was experiencing random BSOD since within the first few months of purchase. It occurs about once a week randomly, and recently a few times more when rebooting. I brought it to the manufacturer who replaced the graphics card, but to no avail. So about 2 weeks ago, I did a fresh reinstallation of Windows 7 from the disc that came with the computer, reinstalled drivers, and still experience BSOD as recorded by the minidump files attached. Any ideas? Thank you!


My System SpecsSystem Spec
.
11 Aug 2011   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by jss View Post
Hi, I'm running a 1 year old desktop with Windows 7, 64bit (pre-installed). I was experiencing random BSOD since within the first few months of purchase. It occurs about once a week randomly, and recently a few times more when rebooting. I brought it to the manufacturer who replaced the graphics card, but to no avail. So about 2 weeks ago, I did a fresh reinstallation of Windows 7 from the disc that came with the computer, reinstalled drivers, and still experience BSOD as recorded by the minidump files attached. Any ideas? Thank you!
Hi jss welcome to SF

Please follow these steps in this order,

Uninstall and clean Macfee from your system using this http://download.mcafee.com/products/...tches/MCPR.exe

Download and instal MSE Virus, Spyware & Malware Protection | Microsoft Security Essentials

Enable windows Firewall.

-----------------
Finish with the above steps and post back with ANY results
My System SpecsSystem Spec
11 Aug 2011   #3
jss

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by panais View Post
Uninstall and clean Macfee from your system using this http://download.mcafee.com/products/...tches/MCPR.exe

Download and instal MSE Virus, Spyware & Malware Protection | Microsoft Security Essentials

Enable windows Firewall.

-----------------
Finish with the above steps and post back with ANY results

Thanks panais, I will try this. Not sure when I might see another BSOD since it's pretty random, but will keep you posted. Thanks again!
My System SpecsSystem Spec
.

11 Aug 2011   #4
panais

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by jss View Post
Quote   Quote: Originally Posted by panais View Post
Uninstall and clean Macfee from your system using this http://download.mcafee.com/products/...tches/MCPR.exe

Download and instal MSE Virus, Spyware & Malware Protection | Microsoft Security Essentials

Enable windows Firewall.

-----------------
Finish with the above steps and post back with ANY results

Thanks panais, I will try this. Not sure when I might see another BSOD since it's pretty random, but will keep you posted. Thanks again!
Ok!

And as always post back with ANY results
My System SpecsSystem Spec
11 Aug 2011   #5
jss

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by panais View Post
Quote   Quote: Originally Posted by jss View Post
Quote   Quote: Originally Posted by panais View Post
Uninstall and clean Macfee from your system using this http://download.mcafee.com/products/...tches/MCPR.exe

Download and instal MSE Virus, Spyware & Malware Protection | Microsoft Security Essentials

Enable windows Firewall.

-----------------
Finish with the above steps and post back with ANY results

Thanks panais, I will try this. Not sure when I might see another BSOD since it's pretty random, but will keep you posted. Thanks again!
Ok!

And as always post back with ANY results
It seems that when I used the link to uninstall mcafee, it could not complete it. It said "incomplete uninstallation. enterprise software detected." Should I uninstall from control panel instead?
Thanks!
My System SpecsSystem Spec
11 Aug 2011   #6
panais

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by jss View Post
Quote   Quote: Originally Posted by panais View Post
Quote   Quote: Originally Posted by jss View Post


Thanks panais, I will try this. Not sure when I might see another BSOD since it's pretty random, but will keep you posted. Thanks again!
Ok!

And as always post back with ANY results
It seems that when I used the link to uninstall mcafee, it could not complete it. It said "incomplete uninstallation. enterprise software detected." Should I uninstall from control panel instead?
Thanks!
Try with that link and tell me if thatworks for you.
http://service.mcafee.com/FAQDocument.aspx?id=TS100507
My System SpecsSystem Spec
12 Aug 2011   #7
jss

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by panais View Post
Quote   Quote: Originally Posted by jss View Post
Quote   Quote: Originally Posted by panais View Post

Ok!

And as always post back with ANY results
It seems that when I used the link to uninstall mcafee, it could not complete it. It said "incomplete uninstallation. enterprise software detected." Should I uninstall from control panel instead?
Thanks!
Try with that link and tell me if thatworks for you.
How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)
Thanks, that helped! The computer is now cleaned from mcafee and mse is installed. I'm not sure if this is relevant, but the BSOD appeared several times during uninstallation and installation of said software. I uploaded the dmp files here. Please let me know if there is other information I should post. I will update if anything else happens. Thank you!
My System SpecsSystem Spec
12 Aug 2011   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by jss View Post
Quote   Quote: Originally Posted by panais View Post
Quote   Quote: Originally Posted by jss View Post

It seems that when I used the link to uninstall mcafee, it could not complete it. It said "incomplete uninstallation. enterprise software detected." Should I uninstall from control panel instead?
Thanks!
Try with that link and tell me if thatworks for you.
How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)
Thanks, that helped! The computer is now cleaned from mcafee and mse is installed. I'm not sure if this is relevant, but the BSOD appeared several times during uninstallation and installation of said software. I uploaded the dmp files here. Please let me know if there is other information I should post. I will update if anything else happens. Thank you!


Related to RTL85n64.sys 8180/8185 Wireless Device from Realtek Semiconductor Corporation.

I would re-install with newest version available from realtek.
My System SpecsSystem Spec
12 Aug 2011   #9
jss

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by jss View Post
Quote   Quote: Originally Posted by panais View Post
Thanks, that helped! The computer is now cleaned from mcafee and mse is installed. I'm not sure if this is relevant, but the BSOD appeared several times during uninstallation and installation of said software. I uploaded the dmp files here. Please let me know if there is other information I should post. I will update if anything else happens. Thank you!


Related to RTL85n64.sys 8180/8185 Wireless Device from Realtek Semiconductor Corporation.

I would re-install with newest version available from realtek.

Will do. Thanks for the suggestion!
My System SpecsSystem Spec
12 Aug 2011   #10
jss

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by jss View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by jss View Post

Thanks, that helped! The computer is now cleaned from mcafee and mse is installed. I'm not sure if this is relevant, but the BSOD appeared several times during uninstallation and installation of said software. I uploaded the dmp files here. Please let me know if there is other information I should post. I will update if anything else happens. Thank you!


Related to RTL85n64.sys 8180/8185 Wireless Device from Realtek Semiconductor Corporation.

I would re-install with newest version available from realtek.

Will do. Thanks for the suggestion!

Ok, I've updated the wireless device. Now, when windows was installing updates, I got another BSOD (dmp file attached). Any more ideas? Thanks!
My System SpecsSystem Spec
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