New To Seven's MAJOR ISSUE! (BSOD)

newtoseven · 11 Aug 2011

ok folks im new to this whole thing ive done alot of research regarding this issue.

Bad_pool_caller
Bad_pool_header

is the message I see in the bsod, (one or the other never both at once)

- x64 windows 7 oem install
- laptop toshiba satellite
- reformat to try and fix issue
- re installed drivers

panais · 11 Aug 2011

newtoseven said:

ok folks im new to this whole thing ive done alot of research regarding this issue.

Bad_pool_caller
Bad_pool_header

is the message I see in the bsod, (one or the other never both at once) im searching for a "minidump" folder and im not seeing one maybe i have to look harder but hopefully someone here can shine some light into what problem I have.

Hi newtoseven welcome to SF :)

Please upload your minidumps here by following these simple steps,
https://www.sevenforums.com/crashes-d...tructions.html

newtoseven · 11 Aug 2011

enclosed is the needed files. Best of luck well im the one that needs the luck right about now lol.

panais · 11 Aug 2011

newtoseven said:

enclosed is the needed files. Best of luck well im the one that needs the luck right about now lol.

You have one and only minidump,(not very helpfull),well that points to vwififlt.sys your wifi driver.

But im not sure about that so first follow these steps,

Uninstall and clean panda from your system using http://www.pandasecurity.com/resourc...STALLER_10.exe

Download and install mse http://www.microsoft.com/en-us/secur...s/default.aspx

Enable windows Firewall.

---------------------
Finish with the above steps and post back with ANY results.

yowanvista · 12 Aug 2011

BSODs caused by RTL8187Se.sys, Realtek RTL8187S Wireless LAN PCIE Network Adapter.
Update it
Realtek

Or get a newer version from Toshiba Drivers
Toshiba Support - Homepage

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffff80000b9c7c0, fffff80000b9d170, 49b947e}

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ndis.sys - 
Unable to load image RTL8187Se.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTL8187Se.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL8187Se.sys
Probably caused by : RTL8187Se.sys ( RTL8187Se+14fd5 )


BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffff80000b9c7c0, The pool entry we were looking for within the page.
Arg3: fffff80000b9d170, The next pool entry.
Arg4: 00000000049b947e, (reserved)

Debugging Details:
------------------


BUGCHECK_STR:  0x19_20

POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff80002b090e0
 fffff80000b9c7c0 

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002a046d3 to fffff800028d1700

STACK_TEXT:  
fffff800`00b9c668 fffff800`02a046d3 : 00000000`00000019 00000000`00000020 fffff800`00b9c7c0 fffff800`00b9d170 : nt!KeBugCheckEx
fffff800`00b9c670 fffff880`01461695 : 00000000`00000030 00000000`00000000 fffffa80`7ffffa80 fffffa80`029b947e : nt!ExDeferredFreePool+0x12c4
fffff800`00b9c720 fffff880`03c14fd5 : 00000000`00000002 fffffa80`04488e20 fffffa80`029ca000 00000000`00000030 : ndis!NdisFreeMemory+0x15
fffff800`00b9c750 00000000`00000002 : fffffa80`04488e20 fffffa80`029ca000 00000000`00000030 eea03d14`00000002 : RTL8187Se+0x14fd5
fffff800`00b9c758 fffffa80`04488e20 : fffffa80`029ca000 00000000`00000030 eea03d14`00000002 00000000`000005fc : 0x2
fffff800`00b9c760 fffffa80`029ca000 : 00000000`00000030 eea03d14`00000002 00000000`000005fc ffff0080`037fd52b : 0xfffffa80`04488e20
fffff800`00b9c768 00000000`00000030 : eea03d14`00000002 00000000`000005fc ffff0080`037fd52b fffffa80`029a0010 : 0xfffffa80`029ca000
fffff800`00b9c770 eea03d14`00000002 : 00000000`000005fc ffff0080`037fd52b fffffa80`029a0010 00000000`00000000 : 0x30
fffff800`00b9c778 00000000`000005fc : ffff0080`037fd52b fffffa80`029a0010 00000000`00000000 00000000`00000000 : 0xeea03d14`00000002
fffff800`00b9c780 ffff0080`037fd52b : fffffa80`029a0010 00000000`00000000 00000000`00000000 fffffa80`02968000 : 0x5fc
fffff800`00b9c788 fffffa80`029a0010 : 00000000`00000000 00000000`00000000 fffffa80`02968000 fffffa80`029ca000 : 0xffff0080`037fd52b
fffff800`00b9c790 00000000`00000000 : 00000000`00000000 fffffa80`02968000 fffffa80`029ca000 fffff880`04802000 : 0xfffffa80`029a0010


STACK_COMMAND:  kb

FOLLOWUP_IP: 
RTL8187Se+14fd5
fffff880`03c14fd5 ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  RTL8187Se+14fd5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: RTL8187Se

IMAGE_NAME:  RTL8187Se.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49a5ff11

FAILURE_BUCKET_ID:  X64_0x19_20_RTL8187Se+14fd5

BUCKET_ID:  X64_0x19_20_RTL8187Se+14fd5

Followup: MachineOwner
---------