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Windows 7: blue screen at start up


11 Aug 2011   #1

windwos 7
 
 
blue screen at start up

Hello, when i have sony vaio e series laptop i have bought it before 1 week ago , when i turn my laptop to sleep and start it it shows the blue screen (BAD_POOL_CALLER)

*** STOP: 0X000000C2 (0X0000000000000007 , 0X0000000000001097 , 0X0000000004440005 , XFFFFFA8009E268B0)
___________-
________________
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: c2
BCP1: 0000000000000007
BCP2: 0000000000001097
BCP3: 0000000004440008
BCP4: FFFFFA800A1DCBD0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\081111-25802-01.dmp
C:\Users\sony\AppData\Local\Temp\WER-46082-0.sysdata.xml

Read our privacy statement online:
Search Microsoft.com ... cid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

__

i have windows 7 pro orginal , All hardware and software are up date and installed

please help

thanx


My System SpecsSystem Spec
.

11 Aug 2011   #2

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by davidd View Post
Hello, when i have sony vaio e series laptop i have bought it before 1 week ago , when i turn my laptop to sleep and start it it shows the blue screen (BAD_POOL_CALLER)

*** STOP: 0X000000C2 (0X0000000000000007 , 0X0000000000001097 , 0X0000000004440005 , XFFFFFA8009E268B0)
___________-
________________
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: c2
BCP1: 0000000000000007
BCP2: 0000000000001097
BCP3: 0000000004440008
BCP4: FFFFFA800A1DCBD0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\081111-25802-01.dmp
C:\Users\sony\AppData\Local\Temp\WER-46082-0.sysdata.xml

Read our privacy statement online:
Search Microsoft.com ... cid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

__

i have windows 7 pro orginal , All hardware and software are up date and installed

please help

thanx
Hi davidd welcome to SF

Please follow these simple steps and upload here your bsod file
http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
Reply

 blue screen at start up




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