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Windows 7: BSOD when open bittorrent

11 Aug 2011   #1
sheahantom

Windows 7 Home Premium 64bit
 
 
BSOD when open bittorrent

I open bittorrent, the two downloads I have are checked, and begin downloading, then I experience the BSOD, and the computer reboots.

Problem details:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: a
BCP1: 0000000000000008
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF800031F87F7
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\081211-18843-01.dmp
C:\Users\User\AppData\Local\Temp\WER-46640-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Any assistance would be greatly appreciated!


My System SpecsSystem Spec
.
11 Aug 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by sheahantom View Post
I open bittorrent, the two downloads I have are checked, and begin downloading, then I experience the BSOD, and the computer reboots.

Problem details:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: a
BCP1: 0000000000000008
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF800031F87F7
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\081211-18843-01.dmp
C:\Users\User\AppData\Local\Temp\WER-46640-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Any assistance would be greatly appreciated!
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
My System SpecsSystem Spec
12 Aug 2011   #3
sheahantom

Windows 7 Home Premium 64bit
 
 

Using Windows 7 Home Premium 64bit preloaded system is approx 2 years old i think...

here is the SOD info and system health report
My System SpecsSystem Spec
.

12 Aug 2011   #4
sheahantom

Windows 7 Home Premium 64bit
 
 

here's the minidumps
My System SpecsSystem Spec
12 Aug 2011   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by sheahantom View Post
here's the minidumps
It may very well be your torrent client (and I would remove it) but these were Related to Rt64win7.sys 8101E/8168/8169 NDIS 6.20 64-bit Driver from Realtek Corporation.


I would re-install the newest version from Realtek as yours is almost two years old.
My System SpecsSystem Spec
12 Aug 2011   #6
sheahantom

Windows 7 Home Premium 64bit
 
 

uninstalled bittorrent and updated realtek drivers

installed utorrent - after using it for a while got BSOD again

here are new files
My System SpecsSystem Spec
12 Aug 2011   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by sheahantom View Post
uninstalled bittorrent and updated realtek drivers

installed utorrent - after using it for a while got BSOD again

here are new files
Newest crash is still related to Rt64win7.sys. Date on the installed driver is early 2009 way before win 7 was released. You might need to re-install it in compatibility mode

(right click the installer>properties>compatibility> chose vista or xp)
My System SpecsSystem Spec
12 Aug 2011   #8
sheahantom

Windows 7 Home Premium 64bit
 
 

Ok, first thing i did was delete the two downloads in utorrent

Once i did that it seemed ok. I also just reinstalled the realtek driver in compatibility mode (vista sp2)

I'll have a play around with some torrents and i'll let you know what happens
My System SpecsSystem Spec
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 BSOD when open bittorrent




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