BSOD Bccode d1


  1. Posts : 3
    Windows 7 Enterprise 64
       #1

    BSOD Bccode d1


    Hi

    Hoping someone can give me a hand here - got a Dell Latitude 6320 which arrived about 6 weeks ago which has started crashing. Can't see anything obvious in the Event Log - just reports that the system has rebooted unexpectedly.

    Get this from the MS Error Reporting thing:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.4
    Locale ID: 7177

    Additional information about the problem:
    BCCode: d1
    BCP1: FFFFFA810454E870
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF8800ADB4081
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    The user thinks it might occur mostly when he is using a 3G USB modem, but is not 100% sure. Have visited Dell this morning and updated the chipset, video and bios so this in itself may solve the problem. However, the owner of the machine is heading to a conference in Switzerland on Sunday and I'm hoping to have a little more clarity on what the issue is before then. I'm fairly good at XP; Win7 is still a bit of a closed book, I'm afraid!

    Can anyone help me out, please? Errors attached as per BSOD instruction page. Machine is a Latitude 6320 laptop with 4 gigs of ram running Win7 Enterprise 64 bit as installed by the university's IT department; not OEM.

    Thanks
    -d-
    Cape Town
      My Computer


  2. Posts : 2,393
    Microsoft Windows 7 Ultimate: x64 (SP1)
       #2

    Hello jennanza & Welcome to SevenForums!

    First thing to do.

    You have this "Globetrotter 3g or Option Icon 225 USB data stick from Orange" that's causing your BSOD. Do you know this? Consider hardly to update the driver for it as it's 4 years old.

    Software download | Option

    LMVM *gt72ubus*
    Code:
    0: kd> lmvm gt72ubus
    start             end                 module name
    fffff880`088c7000 fffff880`088df000   gt72ubus T (no symbols)           
        Loaded symbol image file: gt72ubus.sys
        Image path: \SystemRoot\system32\DRIVERS\gt72ubus.sys
        Image name: gt72ubus.sys
        Timestamp:        Tue Oct 09 13:53:29 2007 (470B6BB9)
        CheckSum:         0001627B
        ImageSize:        00018000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    We'll continue troubleshooting after we fixed this type of error.

    Best Regards,
    FredeGail

    The rest of the dumps contain this error message.
      My Computer


  3. Posts : 3
    Windows 7 Enterprise 64
    Thread Starter
       #3

    Brilliant - thanks very much.

    I've sent the user to that page to try find the right driver. Will monitor it and report back.

    Cheers
    -d-
      My Computer


  4. Posts : 2,393
    Microsoft Windows 7 Ultimate: x64 (SP1)
       #4

    jennanza said:
    Brilliant - thanks very much.

    I've sent the user to that page to try find the right driver. Will monitor it and report back.

    Cheers
    -d-
    This is defiantly your problem. And it's the only one I believe. You can mark your thread as solved, and then mark it off if you get any problems further.

    It's obvious for me that you'll need to update it. :)
    FredeGail
      My Computer


  5. Posts : 3
    Windows 7 Enterprise 64
    Thread Starter
       #5

    Looks like that did the trick - brilliant.

    Thanks very much indeed

    -d-
      My Computer


  6. Posts : 2,393
    Microsoft Windows 7 Ultimate: x64 (SP1)
       #6

    jennanza said:
    Looks like that did the trick - brilliant.

    Thanks very much indeed

    -d-
    You're very welcome. Pleasure to troubleshoot with you! :)

    Best Wishes,
    FredeGail
      My Computer


 

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