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#1
BSOD Bccode d1
Hi
Hoping someone can give me a hand here - got a Dell Latitude 6320 which arrived about 6 weeks ago which has started crashing. Can't see anything obvious in the Event Log - just reports that the system has rebooted unexpectedly.
Get this from the MS Error Reporting thing:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 7177
Additional information about the problem:
BCCode: d1
BCP1: FFFFFA810454E870
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800ADB4081
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
The user thinks it might occur mostly when he is using a 3G USB modem, but is not 100% sure. Have visited Dell this morning and updated the chipset, video and bios so this in itself may solve the problem. However, the owner of the machine is heading to a conference in Switzerland on Sunday and I'm hoping to have a little more clarity on what the issue is before then. I'm fairly good at XP; Win7 is still a bit of a closed book, I'm afraid!
Can anyone help me out, please? Errors attached as per BSOD instruction page. Machine is a Latitude 6320 laptop with 4 gigs of ram running Win7 Enterprise 64 bit as installed by the university's IT department; not OEM.
Thanks
-d-
Cape Town