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Windows 7: BSOD Please help!

12 Aug 2011   #1
fbulut

Windows 7 Professional 64 bit
 
 
BSOD Please help!

Hello, i have been having BSOD once every few days past couple of months and was hoping someone could help, I have uploaded the files from minidump.

Thanks


My System SpecsSystem Spec
.
12 Aug 2011   #2
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Hello fbulut & Welcome to SevenForums!

First thing I'm going to ask you, is to uninstall Gigabyte's Energy Saver program. Look in the Control Panel and see if you can find anything. It's a known BSOD cause.

First thing to do
Code:
PROCESS_NAME:  des2svr.exe
Upload the BSOD incoming after the uninstallation (if any).

Inform me when you're done.

Best Regards,
FredeGail
My System SpecsSystem Spec
12 Aug 2011   #3
fbulut

Windows 7 Professional 64 bit
 
 

Hello, thanks for the quick response,
I uninstall the energy saver program and after a few minutes later it crashed again.
I attached the latest crash dump file and the bsod test files.
My System SpecsSystem Spec
.

12 Aug 2011   #4
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Quote   Quote: Originally Posted by fbulut View Post
Hello, thanks for the quick response,
I uninstall the energy saver program and after a few minutes later it crashed again.
I attached the latest crash dump file and the bsod test files.
Hello again.

Second thing to do
Code:
MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys
Update your ATI Graphic driver. It's old.

Code:
2: kd> lmvm atikmdag
start             end                 module name
fffff880`056b3000 fffff880`05ec4000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Nov 26 03:46:44 2010 (4CEF1F94)
    CheckSum:         007CA105
    ImageSize:        00811000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Best Regards,
FredeGail
My System SpecsSystem Spec
18 Aug 2011   #5
fbulut

Windows 7 Professional 64 bit
 
 

Hello,
thaks for the quick responses
I updated my ATI Graphic driver.
It didn't crash for 2-3 days but today it crashed again twice,
I uploded the dump files,
thanks
My System SpecsSystem Spec
06 Sep 2011   #6
fbulut

Windows 7 Professional 64 bit
 
 

Turns out two of my memory sticks has problem, memtest86+ helped me find them.
I took them out and send them for replacement
I haven't seen blue screen since.
thanks for your help guys
My System SpecsSystem Spec
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 BSOD Please help!




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