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Windows 7: BSOD when playing LOTRO


12 Aug 2011   #1

Windows 7 Professional x64
 
 
BSOD when playing LOTRO

Over the past two weeks, my system has started crashing with a BSOD. This only happens while I'm playing Lord of the Rings Online, and only when I'm moving between areas that require new content to be loaded (e.g. entering a building or an instance).

I have had my system for over a year, and have been playing this game for six months without problems prior to this. I have not installed any new hardware or software recently, with the exception of updates. I have updated my graphics and sound card drivers, but the issue persists.

My system is a CyberPowerPC rig with the following:
  • Windows Pro 7 x64, original (came pre-installed)
  • Intel Core i5-760 2.80 GHz CPU
  • ASUS P7P55 LX Motherboard
  • 4GB (2GB x2) DDR3/1600MHz Dual-Channel RAM
  • NVidia GeForce GTX 470 1.2 GB Video Card
  • Creative Labs SB X-FI XtremeGamer Sound Card
I've attached the BSOD diagnostics listed by the sticky on BSOD postings.

Thanks in advance for any help!

Kevin

My System SpecsSystem Spec
.

12 Aug 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

The problem is apparently coming from your creative labs audio device. I suggest dropping by there and checking for driver updates.
Creative Worldwide Support

The other possibility is a memory issue, though it would be easier to check this driver first.

Code:
Probably caused by : ctoss2k.sys ( ctoss2k+5cea )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: ffffffff845d0000, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff800030a62f8, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000005, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032bc100
 ffffffff845d0000 

FAULTING_IP: 
nt!MmProbeAndLockPages+118
fffff800`030a62f8 410fb601        movzx   eax,byte ptr [r9]

MM_INTERNAL_CODE:  5

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  lotroclient.ex

CURRENT_IRQL:  0

TRAP_FRAME:  fffff88007d15480 -- (.trap 0xfffff88007d15480)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000001372 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000001372 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800030a62f8 rsp=fffff88007d15610 rbp=fffff88007d157b0
 r8=fffffa800a2f7030  r9=ffffffff845d0000 r10=0000000000001371
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz ac pe nc
nt!MmProbeAndLockPages+0x118:
fffff800`030a62f8 410fb601        movzx   eax,byte ptr [r9] ds:0001:ffffffff`845d0000=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800030343bf to fffff80003089c40

STACK_TEXT:  
fffff880`07d15318 fffff800`030343bf : 00000000`00000050 ffffffff`845d0000 00000000`00000000 fffff880`07d15480 : nt!KeBugCheckEx
fffff880`07d15320 fffff800`03087d6e : 00000000`00000000 ffffffff`845d0000 fffff980`35af6000 ffffffff`ffffffff : nt! ?? ::FNODOBFM::`string'+0x44791
fffff880`07d15480 fffff800`030a62f8 : 00000000`00000000 fffff800`031a52d1 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x16e
fffff880`07d15610 fffff880`04286cea : fffffa80`0a2f7000 fffff880`00000000 fffffa80`00000002 ffffffff`845d0000 : nt!MmProbeAndLockPages+0x118
fffff880`07d15720 fffffa80`0a2f7000 : fffff880`00000000 fffffa80`00000002 ffffffff`845d0000 fffffa80`07572b30 : ctoss2k+0x5cea
fffff880`07d15728 fffff880`00000000 : fffffa80`00000002 ffffffff`845d0000 fffffa80`07572b30 00000000`00000000 : 0xfffffa80`0a2f7000
fffff880`07d15730 fffffa80`00000002 : ffffffff`845d0000 fffffa80`07572b30 00000000`00000000 00000000`00000001 : 0xfffff880`00000000
fffff880`07d15738 ffffffff`845d0000 : fffffa80`07572b30 00000000`00000000 00000000`00000001 fffff880`0f42bc0a : 0xfffffa80`00000002
fffff880`07d15740 fffffa80`07572b30 : 00000000`00000000 00000000`00000001 fffff880`0f42bc0a fffffa80`07f00b00 : 0xffffffff`845d0000
fffff880`07d15748 00000000`00000000 : 00000000`00000001 fffff880`0f42bc0a fffffa80`07f00b00 fffffa80`07c6e1a0 : 0xfffffa80`07572b30


STACK_COMMAND:  kb

FOLLOWUP_IP: 
ctoss2k+5cea
fffff880`04286cea ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  ctoss2k+5cea

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ctoss2k

IMAGE_NAME:  ctoss2k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4be16b4a

FAILURE_BUCKET_ID:  X64_0x50_ctoss2k+5cea

BUCKET_ID:  X64_0x50_ctoss2k+5cea

Followup: MachineOwner
---------

p.s. it won't hurt to run a secure file check, there's some weird stuff going on in the driver report in these minidumps.
SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
12 Aug 2011   #3

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by kevinbkt View Post
Over the past two weeks, my system has started crashing with a BSOD. This only happens while I'm playing Lord of the Rings Online, and only when I'm moving between areas that require new content to be loaded (e.g. entering a building or an instance).

I have had my system for over a year, and have been playing this game for six months without problems prior to this. I have not installed any new hardware or software recently, with the exception of updates. I have updated my graphics and sound card drivers, but the issue persists.

My system is a CyberPowerPC rig with the following:
  • Windows Pro 7 x64, original (came pre-installed)
  • Intel Core i5-760 2.80 GHz CPU
  • ASUS P7P55 LX Motherboard
  • 4GB (2GB x2) DDR3/1600MHz Dual-Channel RAM
  • NVidia GeForce GTX 470 1.2 GB Video Card
  • Creative Labs SB X-FI XtremeGamer Sound Card
I've attached the BSOD diagnostics listed by the sticky on BSOD postings.

Thanks in advance for any help!

Kevin

The most recent crash was Related to ctoss2k.sys Creative OS Services Driver. I would re-install with the newest available or remove if it isnt critical.

Another huge cause is sptd.sys


Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp,sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads

when you're done you can use this Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) in its place.

Also of note are several old drivers needing updating
Code:
pcouffin.sys    12/5/2006 10:39:30 AM        fffff880`04416000    fffff880`0442a380    0x00014380    0x457584a2                        
ctac32k.sys    7/2/2008 4:38:22 AM        fffff880`052f8000    fffff880`053a6000    0x000ae000    0x486b3e7e                        
AsIO.sys    4/6/2009 3:21:08 AM        fffff880`045c9000    fffff880`045cf000    0x00006000    0x49d9ad64
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
.


12 Aug 2011   #4

Windows 7 Professional x64
 
 

Thanks to both of you for the super-quick response!

Regarding the Creative driver, I just upgraded to the latest yesterday and was still having BSODs as of last night. I don't know whether I can just remove this, since it's part of my audio drivers. How do I go about determining whether and how to get rid of this file, or fix it?
My System SpecsSystem Spec
12 Aug 2011   #5

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

well first of all if you right click the speaker icon in the tray and choose playback devices.
How many items are in that list?
We may simply have a device conflict.
My System SpecsSystem Spec
12 Aug 2011   #6

Windows 7 Professional x64
 
 

There are two devices, "speakers" and "SPDIF out". Both are shown as "Creative SB X-Fi".
My System SpecsSystem Spec
12 Aug 2011   #7

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

okay, not a device conflict then.
I did find this which seems to be basically the same issue.
Freezing - Tech Support Guy Forums

They actually suggest physically moving the location of the sound card in the box.

There is also some additional information about x-fi and lotro here.
Lord of the Rings Online - Incompatibility w/ Soundblaster X-fi. No refunds given. - [H]ard|Forum
My System SpecsSystem Spec
09 Sep 2011   #8

Windows 7 Professional x64
 
 

Well, after a few weeks I think I can safely say that this problem has been solved.

I checked my audio settings in LOTRO and saw that there were two different selections available for the Creative card, just with different names. I changed the selection and since then have had no problems.

I'm guessing that when I installed the latest Creative drivers, something happened that left the old setting available, but that it really shouldn't have been there.
My System SpecsSystem Spec
09 Sep 2011   #9

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Glad to know you solved your problem, sorry I wasn't of more direct assistance in doing so.
My System SpecsSystem Spec
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 BSOD when playing LOTRO




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