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Windows 7: Windows 7 64 boots but doesn't work


12 Aug 2011   #1

7 64
 
 
Windows 7 64 boots but doesn't work

My machine boots to desktop but nothing will open or work. Start button, volume, firefox, task manager, etc. It does this in safe mode as well. It's not frozen as the screensaver will come on and I can move the mouse, I just can't open anything even with keystrokes. I can't restore or run any diagnostics. What can I do?


My System SpecsSystem Spec
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12 Aug 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Stu1018 View Post
My machine boots to desktop but nothing will open or work. Start button, volume, firefox, task manager, etc. It does this in safe mode as well. It's not frozen as the screensaver will come on and I can move the mouse, I just can't open anything even with keystrokes. I can't restore or run any diagnostics. What can I do?
Did it always do this?

Where did you get the win 7 dvd from? Was it downloaded or purchased?
My System SpecsSystem Spec
12 Aug 2011   #3

7 64
 
 

It was purchased and installed from an OEM CD. just started today.
My System SpecsSystem Spec
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14 Aug 2011   #4

Win 8 Release candidate 8400
 
 

What is mentioned in event viewer around the time that happens?

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.
My System SpecsSystem Spec
15 Aug 2011   #5

7 64
 
 

The problem is I cannot even use the search function to get to the event viewer. Everything is non functional. Search will not open. Once the desktop is up, there is 0 functionality of everything with mouse clicks or keystrokes.
My System SpecsSystem Spec
16 Aug 2011   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Stu1018 View Post
The problem is I cannot even use the search function to get to the event viewer. Everything is non functional. Search will not open. Once the desktop is up, there is 0 functionality of everything with mouse clicks or keystrokes.
Can you boot into safe mode (F8)?
My System SpecsSystem Spec
17 Aug 2011   #7

7 64
 
 

safe mode has the same issues. No functionality of the mouse or keystrokes.
My System SpecsSystem Spec
17 Aug 2011   #8

Windows 7 Professional
 
 

Can you boot from the CD and choose Repair ???
My System SpecsSystem Spec
17 Aug 2011   #9

Windows 7 Professional 64bit
 
 

Never heard that before. Does kb & mouse work in bios?
My System SpecsSystem Spec
17 Aug 2011   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by preiius View Post
Never heard that before. Does kb & mouse work in bios?
Not if they are USB
My System SpecsSystem Spec
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 Windows 7 64 boots but doesn't work




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