Windows 7: BSOD after resuming from hibernation.

hkai1015 · 12 Aug 2011

Hey,

So I've been having recurring instances where my laptop would BSOD about 10-20 minutes after I resume it from hibernation (not sleep). The "System" process uses up a core (25% total CPU usage) the entire time before it BSODs. During this time, my USB ports are nonfunctional. In the end, I have to either force reboot or wait until it BSODs and reboots itself. I've also tried isolating the process causing "System" to hang, and found that it had to do with a USB process and hal.dll. I had no idea where to go after that.

I've only had this laptop for about 3 weeks, but wanted to clean install my own Win 7 Ultimate 64bit.

One last thing to mention is that the only USB device attached is the receiver dongle for my Logitech wireless mouse.

Thanks for the help.

wish · 12 Aug 2011

Hello hkai1015,
Please follow this troubleshooting steps:
1. Unplug and uninstall Wireless USB Mouse driver. (use a Wired one for testing)
2. Uninstall intelcoreseries24 gadget (WinRing0x64.sys)
3. Update Tppwr64v.sys (Levono Power Manager Driver).
It's very important since it can control power from Hibernating mode.
→ Lenovo Support - Download Drivers and Software (US)
4. Also update this driver:

Code:

psadd.sys    Mon Feb 19 10:56:37 2007 → Lenovo Parties Service Access Device Driver (SMBIOS)

After that try to hibernate again and let us know the result.

LOG

Code:

Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`0200c000 PsLoadedModuleList = 0xfffff800`02251670
Debug session time: Fri Aug 12 16:57:12.544 2011 (GMT-8)
System Uptime: 0 days 9:12:50.434
Loading Kernel Symbols
...............................................................
................................................................
..............................................
Loading User Symbols
Loading unloaded module list
.........................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800634c060, fffff800028073d8, fffffa80075d3260}

Probably caused by : usbhub.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800634c060, Physical Device Object of the stack
Arg3: fffff800028073d8, Functional Device Object of the stack
Arg4: fffffa80075d3260, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa80075d3260

DEVICE_OBJECT: fffffa800634c060

DRIVER_OBJECT: fffffa8005564510

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c15

MODULE_NAME: usbhub

FAULTING_MODULE: fffff88002a72000 usbhub

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  YÌ

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff800020f6cd2 to fffff80002088c40

STACK_TEXT:  
fffff800`02807388 fffff800`020f6cd2 : 00000000`0000009f 00000000`00000003 fffffa80`0634c060 fffff800`028073d8 : nt!KeBugCheckEx
fffff800`02807390 fffff800`020945fc : fffff800`028074c0 fffff800`028074c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`02807430 fffff800`02094496 : fffff880`02588a40 fffff880`02588a40 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`028074a0 fffff800`0209437e : 0000004d`3b1e93dc fffff800`02807b18 00000000`002071d8 fffff800`02202d88 : nt!KiProcessExpiredTimerList+0xc6
fffff800`02807af0 fffff800`02094167 : 00000011`4eb65dc2 00000011`002071d8 00000011`4eb65dec 00000000`000000d7 : nt!KiTimerExpiration+0x1be
fffff800`02807b90 fffff800`0208096a : fffff800`021fee80 fffff800`0220ccc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`02807c40 00000000`00000000 : fffff800`02808000 fffff800`02802000 fffff800`02807c00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_usbhub.sys

BUCKET_ID:  X64_0x9F_IMAGE_usbhub.sys

Followup: MachineOwner
---------

0: kd> !devobj fffffa800634c060 f
fffff80002233f90: Unable to get value of ObpRootDirectoryObject
Device object (fffffa800634c060) is for:
 Cannot read info offset from nt!ObpInfoMaskToOffset
 \Driver\usbhub DriverObject fffffa8005564510
Current Irp 00000000 RefCount 0 Type 00000022 Flags 00003040
DevExt fffffa800634c1b0 DevObjExt fffffa800634cbb0 DevNode fffffa80061739e0 
ExtensionFlags (0x00000800)  
                             Unknown flags 0x00000800
AttachedDevice (Upper) fffffa8006180e40 \Driver\ACPI
Device queue is not busy.
0: kd> !drvobj fffffa8005564510 f
fffff80002233f90: Unable to get value of ObpRootDirectoryObject
fffff80002233f90: Unable to get value of ObpRootDirectoryObject
Driver object (fffffa8005564510) is for:
 \Driver\usbhub
Driver Extension List: (id , addr)

Device Object list:
fffffa800497c440  fffffa8005197060  fffffa800637b440  fffffa8006382050
fffffa800636e050  fffffa8006345060  fffffa800634c060  fffffa8005fff050
fffffa8005569050  

DriverEntry:   fffff88002abf064    usbhub!GsDriverEntry
DriverStartIo: 00000000    
DriverUnload:  fffff88002a986d8    usbhub!UsbhDriverUnload
AddDevice:     00000000    

Dispatch routines:
[00] IRP_MJ_CREATE                      fffff88002a73f60    usbhub!UsbhGenDispatch
[01] IRP_MJ_CREATE_NAMED_PIPE           fffff8000206e860    nt!IopInvalidDeviceRequest
[02] IRP_MJ_CLOSE                       fffff88002a73f60    usbhub!UsbhGenDispatch
[03] IRP_MJ_READ                        fffff8000206e860    nt!IopInvalidDeviceRequest
[04] IRP_MJ_WRITE                       fffff8000206e860    nt!IopInvalidDeviceRequest
[05] IRP_MJ_QUERY_INFORMATION           fffff8000206e860    nt!IopInvalidDeviceRequest
[06] IRP_MJ_SET_INFORMATION             fffff8000206e860    nt!IopInvalidDeviceRequest
[07] IRP_MJ_QUERY_EA                    fffff8000206e860    nt!IopInvalidDeviceRequest
[08] IRP_MJ_SET_EA                      fffff8000206e860    nt!IopInvalidDeviceRequest
[09] IRP_MJ_FLUSH_BUFFERS               fffff8000206e860    nt!IopInvalidDeviceRequest
[0a] IRP_MJ_QUERY_VOLUME_INFORMATION    fffff8000206e860    nt!IopInvalidDeviceRequest
[0b] IRP_MJ_SET_VOLUME_INFORMATION      fffff8000206e860    nt!IopInvalidDeviceRequest
[0c] IRP_MJ_DIRECTORY_CONTROL           fffff8000206e860    nt!IopInvalidDeviceRequest
[0d] IRP_MJ_FILE_SYSTEM_CONTROL         fffff8000206e860    nt!IopInvalidDeviceRequest
[0e] IRP_MJ_DEVICE_CONTROL              fffff88002a73f60    usbhub!UsbhGenDispatch
[0f] IRP_MJ_INTERNAL_DEVICE_CONTROL     fffff88002a73f60    usbhub!UsbhGenDispatch
[10] IRP_MJ_SHUTDOWN                    fffff88002a99540    usbhub!UsbhDeviceShutdown
[11] IRP_MJ_LOCK_CONTROL                fffff8000206e860    nt!IopInvalidDeviceRequest
[12] IRP_MJ_CLEANUP                     fffff8000206e860    nt!IopInvalidDeviceRequest
[13] IRP_MJ_CREATE_MAILSLOT             fffff8000206e860    nt!IopInvalidDeviceRequest
[14] IRP_MJ_QUERY_SECURITY              fffff8000206e860    nt!IopInvalidDeviceRequest
[15] IRP_MJ_SET_SECURITY                fffff8000206e860    nt!IopInvalidDeviceRequest
[16] IRP_MJ_POWER                       fffff88002a73f60    usbhub!UsbhGenDispatch
[17] IRP_MJ_SYSTEM_CONTROL              fffff88002a73f60    usbhub!UsbhGenDispatch
[18] IRP_MJ_DEVICE_CHANGE               fffff8000206e860    nt!IopInvalidDeviceRequest
[19] IRP_MJ_QUERY_QUOTA                 fffff8000206e860    nt!IopInvalidDeviceRequest
[1a] IRP_MJ_SET_QUOTA                   fffff8000206e860    nt!IopInvalidDeviceRequest
[1b] IRP_MJ_PNP                         fffff88002a73f60    usbhub!UsbhGenDispatch

hkai1015 · 13 Aug 2011

wish,

I've uninstalled and updated everything you asked, and it seems that everything's all fixed up now. =) I'll backtrack my steps and see which specific item was the cause of all this.

Thank you for all the help. It saved me from going crazy and reinstalling my entire OS.

hkai1015 · 13 Aug 2011

Quote: Originally Posted by hkai1015

wish,

I've uninstalled and updated everything you asked, and it seems that everything's all fixed up now. =) I'll backtrack my steps and see which specific item was the cause of all this.

Thank you for all the help. It saved me from going crazy and reinstalling my entire OS.

It seems as if Lenovo's Power Manager was causing problems. My system's running smoothly now, even with my wireless mouse and the intelcore gadget back. Thanks again!

wish · 14 Aug 2011

Glad to hear that and thanks for the feedback.

Windows 7: BSOD after resuming from hibernation.

BSOD after resuming from hibernation. problems?