BSOD even after factory reset


  1. bigstu2
    Posts : 3
    windows 7 home premium
       New #1

    BSOD even after factory reset


    I think i have some virus that has affected the factory restore area. I can work the laptop in safe mode. but at the moment internet explorer is the only program i can get to work.

    BSOD come as soon as started up in normal mode.

    Windows 7 home premium, acer aspire 5820T

    I have attached the zip as instructed.

    let me know if you need any more info. Look forward to your help! this has wasted 4 days of my life already :)
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  3. bigstu2
    Posts : 3
    windows 7 home premium
    Thread Starter
       New #2

    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 2057
    Additional information about the problem:
    BCCode: 1e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF80002CCD63B
    BCP3: 0000000000000000
    BCP4: 00000000000002E0
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\081211-143208-01.dmp
    C:\Users\Stuart\AppData\Local\Temp\WER-184985-0.sysdata.xml
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  4. FredeGail
    Posts : 2,393
    Microsoft Windows 7 Ultimate: x64 (SP1)
       New #3

    Hello bigstu2 & Welcome to SevenForums!

    Do you have any new dumps to upload? You do not have to upload the whole thing again, just attach the dumps itself.
    I say this because the three you attached is unloaded and cannot be analysed.

    It happens quite often,
    FredeGail
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  6. bigstu2
    Posts : 3
    windows 7 home premium
    Thread Starter
       New #4

    new dumps
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