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Windows 7: atikmdag.sys-blue screen-Pavillion DV6

13 Aug 2011   #1
bugnit0

Windows Vista Ultimate Service Pack 1 (build 6001)
 
 
atikmdag.sys-blue screen-Pavillion DV6

I have an HP Pavillion DV6-2116sa Entertainment Laptop.When I install the supplied restore software,with Windows 7-64 bit,I get a BSOD,when it goes to load Atikmpag.sys.
I have updated all drivers,BIOS,windows updates,changed memory etc.I have spent a week trying various methods,found online,but every time I get the BSOD.I re-installed to Vista-32 bit,to see if this would solve the problem.A week later & Vista reacts the same as Windows 7-BSOD at the same point.I am including all of the requested data,regarding my fault,including a copy of Atikmpaq,which i downloaded,as my machine will only run without the graphics card sotware installed (standard VGA graphics adapter).
I have used the latest drivers for the card,which is an Ati Mobility Radeon HD 4500/5100 Series.I have used the latest version 11.7,older 10.2-driver only,11.6, 11.6a hotfix,11.6b hotfix.All crash Atikmpaq.sys.
At present it is using Vista,but I will re-install to Windows 7,when I can clear up this error.It seems to be some sort of software arguement,during boot-up,but i have looked at the crash dump files etc & i cannot see what is causing it to crash.I know some of you more knowledgeable people will be able to de-cypher the attached files & pinpoint my error.
Thanking you,in anticipation,regards


My System SpecsSystem Spec
.
13 Aug 2011   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

Hi bugnit0 welcome to SF

Dont stay with vista,reinstall windows 7,are faster better and more reliable.

Then,

Follow these steps in this order,

If you didnt update chipset please do so.

Check gpu,system and cpu temperatures and post them here.

Download and install driver sweeper Phyxion.net - Driver Sweeper

Download the most recent driver for your ati,not the catalyst only the driver.
AMD Graphics Drivers & Software

Uninstall ati software/driver,restart in safe mode,run driver sweeper to clean any ati remaining fragments,restart in normal mode.

Install the new driver for your ati.

Update DirectX.

Uninstall/dont install or use vipre.

Download and install mse http://www.microsoft.com/en-us/secur...s/default.aspx

And have the windows firewall enable.
-----------------------------------
The 90% of your drivers are too old
Code:
HdAudio.sys        0x93407000    0x93446000    0x0003f000    0x45494d2f    2/11/2006 4:43:11 πμ                        
spldr.sys        0x8bb52000    0x8bb5a000    0x00008000    0x467b17dd    22/6/2007 3:29:17 πμ                        
HDAudBus.sys        0x91cf3000    0x91d05000    0x00012000    0x474ca5d1    28/11/2007 2:18:41 πμ                        
dump_dumpfve.sys        0x93dbb000    0x93dcc000    0x00011000    0x47918a29    19/1/2008 8:27:05 πμ                        
fvevol.sys        0x8bb99000    0x8bbbd000    0x00024000    0x47918a2d    19/1/2008 8:27:09 πμ                        
hal.dll        0x82000000    0x82033000    0x00033000    0x47918a38    19/1/2008 8:27:20 πμ                        
processr.sys        0x8b930000    0x8b93f000    0x0000f000    0x47918a38    19/1/2008 8:27:20 πμ                        
Fs_Rec.SYS        0x93532000    0x9353b000    0x00009000    0x47918a5d    19/1/2008 8:27:57 πμ                        
fastfat.SYS        0x93d71000    0x93d99000    0x00028000    0x47918a60    19/1/2008 8:28:00 πμ                        
CLFS.SYS        0x80626000    0x80667000    0x00041000    0x47918a61    19/1/2008 8:28:01 πμ                        
Msfs.SYS        0x93581000    0x9358c000    0x0000b000    0x47918a68    19/1/2008 8:28:08 πμ                        
Npfs.SYS        0x9358c000    0x9359a000    0x0000e000    0x47918a69    19/1/2008 8:28:09 πμ                        
fltmgr.sys        0x8274a000    0x8277c000    0x00032000    0x47918a6a    19/1/2008 8:28:10 πμ                        
mup.sys        0x8bb5a000    0x8bb69000    0x0000f000    0x47918a74    19/1/2008 8:28:20 πμ                        
rdbss.sys        0x93cba000    0x93cf6000    0x0003c000    0x47918a82    19/1/2008 8:28:34 πμ                        
csc.sys        0x93d00000    0x93d5a000    0x0005a000    0x47918a96    19/1/2008 8:28:54 πμ                        
luafv.sys        0x93dd6000    0x93df1000    0x0001b000    0x47918afb    19/1/2008 8:30:35 πμ                        
BATTC.SYS        0x82699000    0x826a3000    0x0000a000    0x47918b7d    19/1/2008 8:32:45 πμ                        
CmBatt.sys        0x9214a000    0x9214d780    0x00003780    0x47918b7f    19/1/2008 8:32:47 πμ                        
compbatt.sys        0x82696000    0x82698900    0x00002900    0x47918b7f    19/1/2008 8:32:47 πμ                        
wmiacpi.sys        0x9214e000    0x92157000    0x00009000    0x47918b7f    19/1/2008 8:32:47 πμ                        
acpi.sys        0x82609000    0x8264f000    0x00046000    0x47918b80    19/1/2008 8:32:48 πμ                        
msisadrv.sys        0x82658000    0x82660000    0x00008000    0x47918b83    19/1/2008 8:32:51 πμ                        
mssmbios.sys        0x91400000    0x9140a000    0x0000a000    0x47918b87    19/1/2008 8:32:55 πμ                        
pci.sys        0x82660000    0x82687000    0x00027000    0x47918b89    19/1/2008 8:32:57 πμ                        
fileinfo.sys        0x8277c000    0x8278c000    0x00010000    0x47918be3    19/1/2008 8:34:27 πμ                        
watchdog.sys        0x91ce6000    0x91cf3000    0x0000d000    0x47918c21    19/1/2008 8:35:29 πμ                        
Dxapi.sys        0x93dcc000    0x93dd6000    0x0000a000    0x47918c4c    19/1/2008 8:36:12 πμ                        
msrpc.sys        0x8b713000    0x8b73e000    0x0002b000    0x47918f1f    19/1/2008 8:48:15 πμ                        
Beep.SYS        0x93542000    0x93549000    0x00007000    0x47918f56    19/1/2008 8:49:10 πμ                        
Null.SYS        0x9353b000    0x93542000    0x00007000    0x47918f58    19/1/2008 8:49:12 πμ                        
mountmgr.sys        0x826fc000    0x8270c000    0x00010000    0x47918f59    19/1/2008 8:49:13 πμ                        
kbdclass.sys        0x920e1000    0x920ec000    0x0000b000    0x47918f5a    19/1/2008 8:49:14 πμ                        
mouclass.sys        0x92127000    0x92132000    0x0000b000    0x47918f5a    19/1/2008 8:49:14 πμ                        
mouhid.sys        0x9352a000    0x93532000    0x00008000    0x47918f5c    19/1/2008 8:49:16 πμ                        
i8042prt.sys        0x920c5000    0x920d8000    0x00013000    0x47918f5d    19/1/2008 8:49:17 πμ                        
kbdhid.sys        0x93521000    0x9352a000    0x00009000    0x47918f5d    19/1/2008 8:49:17 πμ                        
swenum.sys        0x91e00000    0x91e01380    0x00001380    0x47918f60    19/1/2008 8:49:20 πμ                        
ks.sys        0x8b97f000    0x8b9a9000    0x0002a000    0x47918f61    19/1/2008 8:49:21 πμ                        
CLASSPNP.SYS        0x8bbce000    0x8bbef000    0x00021000    0x47918f70    19/1/2008 8:49:36 πμ                        
dump_pciidex.sys        0x93da6000    0x93db1000    0x0000b000    0x47918f74    19/1/2008 8:49:40 πμ                        
crashdmp.sys        0x93d99000    0x93da6000    0x0000d000    0x47918f77    19/1/2008 8:49:43 πμ                        
disk.sys        0x8bbbd000    0x8bbce000    0x00011000    0x47918f7b    19/1/2008 8:49:47 πμ                        
storport.sys        0x92191000    0x921d2000    0x00041000    0x47918f7d    19/1/2008 8:49:49 πμ                        
cdrom.sys        0x9204e000    0x92066000    0x00018000    0x47918f7e    19/1/2008 8:49:50 πμ                        
volmgr.sys        0x826a3000    0x826b2000    0x0000f000    0x47918f7f    19/1/2008 8:49:51 πμ                        
partmgr.sys        0x82687000    0x82696000    0x0000f000    0x47918f82    19/1/2008 8:49:54 πμ                        
volmgrx.sys        0x826b2000    0x826fc000    0x0004a000    0x47918f88    19/1/2008 8:50:00 πμ                        
volsnap.sys        0x8bb19000    0x8bb52000    0x00039000    0x47918f92    19/1/2008 8:50:10 πμ                        
crcdisk.sys        0x8bbf7000    0x8bc00000    0x00009000    0x47918fa5    19/1/2008 8:50:29 πμ                        
msiscsi.sys        0x92163000    0x92191000    0x0002e000    0x47918fb4    19/1/2008 8:50:44 πμ                        
ecache.sys        0x8bb69000    0x8bb90000    0x00027000    0x47918fb7    19/1/2008 8:50:47 πμ                        
vga.sys        0x8b9d4000    0x8b9e0000    0x0000c000    0x47919006    19/1/2008 8:52:06 πμ                        
VIDEOPRT.SYS        0x8b778000    0x8b799000    0x00021000    0x4791900a    19/1/2008 8:52:10 πμ                        
WMILIB.SYS        0x8264f000    0x82658000    0x00009000    0x47919044    19/1/2008 8:53:08 πμ                        
portcls.sys        0x93446000    0x93473000    0x0002d000    0x4791904d    19/1/2008 8:53:17 πμ                        
USBD.SYS        0x920b4000    0x920b5700    0x00001700    0x4791904d    19/1/2008 8:53:17 πμ                        
usbehci.sys        0x920b6000    0x920c5000    0x0000f000    0x47919051    19/1/2008 8:53:21 πμ                        
usbohci.sys        0x92066000    0x92070000    0x0000a000    0x47919051    19/1/2008 8:53:21 πμ                        
USBSTOR.SYS        0x93567000    0x93579000    0x00012000    0x47919052    19/1/2008 8:53:22 πμ                        
USBPORT.SYS        0x92070000    0x920ae000    0x0003e000    0x47919053    19/1/2008 8:53:23 πμ                        
circlass.sys        0x8b9a9000    0x8b9b7000    0x0000e000    0x47919054    19/1/2008 8:53:24 πμ                        
usbccgp.sys        0x935b9000    0x935d0000    0x00017000    0x47919059    19/1/2008 8:53:29 πμ                        
usbvideo.sys        0x935d0000    0x935f0b80    0x00020b80    0x47919062    19/1/2008 8:53:38 πμ                        
umbus.sys        0x8b9c7000    0x8b9d4000    0x0000d000    0x47919064    19/1/2008 8:53:40 πμ                        
usbhub.sys        0x8b799000    0x8b7cd000    0x00034000    0x47919064    19/1/2008 8:53:40 πμ                        
smb.sys        0x8b7cd000    0x8b7e1000    0x00014000    0x479190cf    19/1/2008 8:55:27 πμ                        
netbt.sys        0x93c51000    0x93c83000    0x00032000    0x479190d5    19/1/2008 8:55:33 πμ                        
fwpkclnt.sys        0x8b8ec000    0x8b907000    0x0001b000    0x479190e0    19/1/2008 8:55:44 πμ                        
netbios.sys        0x93c99000    0x93ca7000    0x0000e000    0x479190e1    19/1/2008 8:55:45 πμ                        
nsiproxy.sys        0x93cf6000    0x93d00000    0x0000a000    0x479190e6    19/1/2008 8:55:50 πμ                        
ndis.sys        0x8b608000    0x8b713000    0x0010b000    0x479190e7    19/1/2008 8:55:51 πμ                        
tdx.sys        0x935a3000    0x935b9000    0x00016000    0x479190ee    19/1/2008 8:55:58 πμ                        
NETIO.SYS        0x8b73e000    0x8b778000    0x0003a000    0x47919103    19/1/2008 8:56:19 πμ                        
ndistapi.sys        0x921f4000    0x921ff000    0x0000b000    0x47919108    19/1/2008 8:56:24 πμ                        
NDProxy.SYS        0x8b9e0000    0x8b9f1000    0x00011000    0x4791910c    19/1/2008 8:56:28 πμ                        
rasacd.sys        0x9359a000    0x935a3000    0x00009000    0x4791910f    19/1/2008 8:56:31 πμ                        
wanarp.sys        0x93ca7000    0x93cba000    0x00013000    0x4791910f    19/1/2008 8:56:31 πμ                        
ndiswan.sys        0x91d05000    0x91d28000    0x00023000    0x47919110    19/1/2008 8:56:32 πμ                        
rasl2tp.sys        0x921dd000    0x921f4000    0x00017000    0x47919111    19/1/2008 8:56:33 πμ                        
raspppoe.sys        0x91d28000    0x91d37000    0x0000f000    0x47919111    19/1/2008 8:56:33 πμ                        
raspptp.sys        0x91d37000    0x91d4b000    0x00014000    0x47919112    19/1/2008 8:56:34 πμ                        
rassstp.sys        0x91d4b000    0x91d60000    0x00015000    0x4791911b    19/1/2008 8:56:43 πμ                        
TDI.SYS        0x921d2000    0x921dd000    0x0000b000    0x47919136    19/1/2008 8:57:10 πμ                        
termdd.sys        0x91de9000    0x91df9000    0x00010000    0x47919222    19/1/2008 9:01:06 πμ                        
RDPCDD.sys        0x9355f000    0x93567000    0x00008000    0x47919224    19/1/2008 9:01:08 πμ                        
rdpencdd.sys        0x93579000    0x93581000    0x00008000    0x47919225    19/1/2008 9:01:09 πμ                        
TSDDD.dll        0x9a450000    0x9a459000    0x00009000    0x47919225    19/1/2008 9:01:09 πμ                        
rdpdr.sys        0x91d60000    0x91de9000    0x00089000    0x47919273    19/1/2008 9:02:27 πμ                        
drmk.sys        0x93473000    0x93498000    0x00025000    0x47919e4e    19/1/2008 9:53:02 πμ                        
BOOTVID.dll        0x8061e000    0x80626000    0x00008000    0x4791a653    19/1/2008 10:27:15 πμ                        
PSHED.dll        0x8060d000    0x8061e000    0x00011000    0x4791a749    19/1/2008 10:31:21 πμ                        
kdcom.dll        0x80605000    0x8060d000    0x00008000    0x4791a769    19/1/2008 10:31:53 πμ                        
atapi.sys        0x8270c000    0x82714000    0x00008000    0x47be3934    22/2/2008 5:53:40 πμ                        
PCIIDEX.SYS        0x8273c000    0x8274a000    0x0000e000    0x47be3934    22/2/2008 5:53:40 πμ                        
ataport.SYS        0x82714000    0x82732000    0x0001e000    0x47be3935    22/2/2008 5:53:41 πμ                        
dump_msahci.sys        0x93db1000    0x93dbb000    0x0000a000    0x47be3938    22/2/2008 5:53:44 πμ                        
msahci.sys        0x82732000    0x8273c000    0x0000a000    0x47be3938    22/2/2008 5:53:44 πμ                        
CI.dll        0x80667000    0x80747000    0x000e0000    0x47be5708    22/2/2008 8:00:56 πμ                        
pacer.sys        0x93c83000    0x93c99000    0x00016000    0x47f6d426    5/4/2008 4:21:42 πμ                        
Ntfs.sys        0x8ba0a000    0x8bb19000    0x0010f000    0x4803fee6    15/4/2008 4:03:34 πμ                        
HIDPARSE.SYS        0x9351a000    0x93520480    0x00006480    0x4806b6db    17/4/2008 5:32:59 πμ                        
HIDCLASS.SYS        0x9350a000    0x9351a000    0x00010000    0x4806b6dc    17/4/2008 5:33:00 πμ                        
hidusb.sys        0x935f1000    0x935fa000    0x00009000    0x4806b6dd    17/4/2008 5:33:01 πμ                        
hidir.sys        0x934ff000    0x9350a000    0x0000b000    0x4806b6de    17/4/2008 5:33:02 πμ                        
dxgkrnl.sys    dxgkrnl.sys+7ad76    0x91c47000    0x91ce6000    0x0009f000    0x4893b1df    2/8/2008 4:01:19 πμ                        
cdd.dll        0x9a470000    0x9a47e000    0x0000e000    0x4893d3d9    2/8/2008 6:26:17 πμ                        
enecir.sys        0x92132000    0x9214a000    0x00018000    0x48bfaeac    4/9/2008 12:47:24 μμ
Update windows 7 using the windows update.

Then use the HP Pavillion DV6-2116sa Entertainment Laptop website and google and update everything in your laptop with the most recent drivers.

How to Find Drivers,
search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone - will help you search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: http://www.carrona.org/dvrref.html
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html
------------------
Finish with the above steps and post back with any results.
My System SpecsSystem Spec
13 Aug 2011   #3
bugnit0

Windows Vista Ultimate Service Pack 1 (build 6001)
 
 

Done the steps that you have listed.I have checked the HP wesite & downloaded & installed the latest drivers they offer.Latest BIOS installed.I have used the HP Support Assistant,that says everything is up to date.DX update says I have the latest version installed.Windows Update is up to date.The HP site only offer the Catalyst installer & not just driver.11.7.Downloaded,installed & it BSG'd again-the same.
Not sure what or how to re-new the .sys files that you posted back,but i can see that they have old dates.Not sure how to get the gpu,system and cpu temperatures as i can't get into windows, with drivers installed,
I will re-install Windows 7 & try again,but i am sure it will BSG at the same point.
thanks regards
My System SpecsSystem Spec
.

13 Aug 2011   #4
panais

Windows 7 Ultimate 64bit SP1
 
 

Download and install driver sweeper Phyxion.net - Driver Sweeper

Download the most recent driver for your ati,FROM THE ATI WEBSITE and not from anywhere else,only the driver not the catalyst. AMD Graphics Drivers & Software

Find there your graphic card then choose Individual Downloads and download only the driver.

Then follow these steps,

Uninstall ati software/driver,restart in safe mode,run driver sweeper to clean any ati remaining fragments,restart in normal mode.

Install the new driver for your ati.

Update DirectX.

Then run furmark,but be carefull because is !stress test!During the test Keep checking always the temperatures.Read all the tutorial then run the test.

Video Card - Stress Test with Furmark

Finish and post back the results.
My System SpecsSystem Spec
14 Aug 2011   #5
bugnit0

Windows Vista Ultimate Service Pack 1 (build 6001)
 
 

Thank you for your reply.I have done as you instructed.
Safe mode-removed all traces of the ATI software & drivers.
Into normal mode-Installed just driver-DX checked for update, but said i am up to date-tried Furmark,but it won't run,without the graphics card software,so had to re-boot.Re boot crashed at same point again-Atikmpag.sys.
I cannot get any form of windows to run,with graphics card software installed,so cannot fullfill all of the tests.I have never ever had a driver,cause so much problems.
thanks for your help
regards
My System SpecsSystem Spec
14 Aug 2011   #6
panais

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by bugnit0 View Post
Thank you for your reply.I have done as you instructed.
Safe mode-removed all traces of the ATI software & drivers.
Into normal mode-Installed just driver-DX checked for update, but said i am up to date-tried Furmark,but it won't run,without the graphics card software,so had to re-boot.Re boot crashed at same point again-Atikmpag.sys.
I cannot get any form of windows to run,with graphics card software installed,so cannot fullfill all of the tests.I have never ever had a driver,cause so much problems.
thanks for your help
regards
""I cannot get any form of windows to run,with graphics card software installed""

This looks like a faulty hardware\graphic card,you may need to use the warranty for your laptop.

But lets check a little more first.

Download and install http://www.piriform.com/speccy/download
With speccy you can check hardware temperatures and some more info for your system.

Switch off the laptop,live it to cool,then switch on.

Run the speccy,take a snip from the Summary and upload here the screenshot.
My System SpecsSystem Spec
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