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Windows 7: BSODs, need helping identifying cause - dumps included

13 Aug 2011   #1
jon0705

windows 7 professional 64 bit
 
 
BSODs, need helping identifying cause - dumps included

Hi, i have signed up to this forum in hope that someone can help me. For about a week i have been having various BSODS, ive been using who crashed who have given me these reports


Quote:
On Sat 13/08/2011 12:59:55 GMT your computer crashed
crash dump file: C:\Windows\Minidump\081311-21543-01.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1+0x1CE31)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88005312E31, 0xFFFFF88008C6C080, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Sat 13/08/2011 12:59:55 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1!VidMmInterface+0xB571)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88005312E31, 0xFFFFF88008C6C080, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Fri 12/08/2011 13:38:16 GMT your computer crashed
crash dump file: C:\Windows\Minidump\081211-23150-01.dmp
This was probably caused by the following module: ntfs.sys (Ntfs+0x5A88)
Bugcheck code: 0x24 (0x1904FB, 0xFFFFF88003143268, 0xFFFFF88003142AC0, 0x28160)
Error: NTFS_FILE_SYSTEM
file path: C:\Windows\system32\drivers\ntfs.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT File System Driver
Bug check description: This indicates a problem occurred in the NTFS file system.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Thu 11/08/2011 12:11:17 GMT your computer crashed
crash dump file: C:\Windows\Minidump\081111-25428-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7FD00)
Bugcheck code: 0xC5 (0xFFFFF8A001961000, 0x0, 0x1, 0xFFFFF80002C13406)
Error: DRIVER_CORRUPTED_EXPOOL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the system attempted to access invalid memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
my gpu drivers and mobo bios and chipset are all the latest, they occur at random times, usually quite soon after booting up from 1min to like 20 mins ish, could be loading any program be it browsing or playing a game, im not very good at reading the dumps. please help!


My System SpecsSystem Spec
13 Aug 2011   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

Hi jon0705 welcome to SF

Please follow these simple steps and upload here your bsod folder

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
13 Aug 2011   #3
jon0705

windows 7 professional 64 bit
 
 

My hardware is all only 4-5 months old, have only been having this issue he last month-ish, mustve installed some software or some driver or something! last thing i have added was my usb wireless adapter, a tp link tl-wn722n
My System SpecsSystem Spec
13 Aug 2011   #4
jon0705

windows 7 professional 64 bit
 
 

Oh sorry, heres my zip file, in performance monitor the file menu gives me the choices of options and exit
My System SpecsSystem Spec
14 Aug 2011   #5
panais

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by jon0705 View Post
Another BSOD this morning, bump
Please follow these steps in this order,

Download and install driver sweeper Phyxion.net - Driver Sweeper

Download the most recent driver (not the catalyst only the driver) for you ati. Go here AMD Graphics Drivers & Software find your graphic card and then choose Individual Downloads and download only the driver.

Uninstall ati software/driver,restart in safe mode,run driver sweeper and clean any remaining ati fragments,restart in normal mode.

Install the new ati driver.

Update DirectX.

Update your Wacom(tablet) Mouse Filter Drivers | Wacom Americas

----------------
Finish with the above steps and post back with any results.
My System SpecsSystem Spec
14 Aug 2011   #6
jon0705

windows 7 professional 64 bit
 
 

Thank you for the reply! I have followed your steps to the best of my knowledge, pc has booted up fine, but the BSOD's came and went. Is there anything i should do to see if the issue remains or continue with normal usage and report back if i suffer another blue screen?
My System SpecsSystem Spec
14 Aug 2011   #7
panais

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by jon0705 View Post
Thank you for the reply! I have followed your steps to the best of my knowledge, pc has booted up fine, but the BSOD's came and went. Is there anything i should do to see if the issue remains or continue with normal usage and report back if i suffer another blue screen?
What exactly do you mean by ''BSOD's came and went" ?
My System SpecsSystem Spec
14 Aug 2011   #8
jon0705

windows 7 professional 64 bit
 
 

Sorry, what i meant was that they didn't happen every time i booted up, was usually once every couple of days or so
My System SpecsSystem Spec
14 Aug 2011   #9
panais

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by jon0705 View Post
Sorry, what i meant was that they didn't happen every time i booted up, was usually once every couple of days or so
A! ok

Well then work,play as usual and post back with any results.
My System SpecsSystem Spec
14 Aug 2011   #10
jon0705

windows 7 professional 64 bit
 
 

Okay will do, thanks for the help
My System SpecsSystem Spec
Reply

 BSODs, need helping identifying cause - dumps included




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