Windows 7: BSOD problem on 64bit

cakefish · 13 Aug 2011

BSOD's started happening 1 to 2 months ago and are becoming more frequent. They occur randomly. ZIP attahced. Thanks.

Windows 7 is . . .
- x64
- the original installed OS on the system
- an OEM version (Sony Vaio)
- 1 year old
- not yet reinstalled

usasma · 13 Aug 2011

MSINFO32 shows:
- 8 STOP 0x117 errors (video)
- 9 STOP 0x3B errors (blaming the OS kernel)
- 1 STOP 0xFE error (usb)

AFAIK, the AMD GPU Clock Tool isn't compatible with Windows 7. Please uninstall it immediately.
Also, if you're overclocking your system/GPU - please return the system to stock values while we're troubleshooting.

You also have an outdated version of the Sony Firmware Extension Parser driver (from 2007) that is known to cause BSOD's. Please visit the Sony download support website for an updated version of this driver and install it immediately.

You also have an outdated copy of lirsgt.sys - a copy protection driver that is dated from 2004. The program associated with this driver must be uninstalled also.

There are Apple and BlueTooth USB drivers present in the dumps - and they may have contributed to the lone 0XFE error. I'd suggest updating those also.

If you have the AMD Dual Core Optimizer installed (I didn't see it), please uninstall it as it's not compatible with Windows 7 and will cause BSOD's (Google searches may associate it with AMDTools64.sys) But it may be associated with other AMD tools (such as the AMD Dashboard).

Please update the older drivers in this list also:
OLDER DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please update these drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:

Quote:

Code:


iaStor.sys           Fri Nov 20 18:09:41 2009 (4B0721B5)
amdxata.sys          Fri Mar 19 12:18:18 2010 (4BA3A3CA)
PxHlpa64.sys         Fri May 15 17:43:06 2009 (4A0DE1EA)
dump_iaStor.sys      Fri Nov 20 18:09:41 2009 (4B0721B5)
btwavdt.sys          Tue Aug 25 16:35:17 2009 (4A944B05)
hidbth.sys           Mon Jul 13 20:06:52 2009 (4A5BCC1C)
btwaudio.sys         Tue Aug 25 16:36:15 2009 (4A944B3F)
btwl2cap.sys         Fri Apr 03 20:28:45 2009 (49D6A9BD)
btwrchid.sys         Tue Aug 25 16:36:32 2009 (4A944B50)
Impcd.sys            Mon Oct 26 16:39:41 2009 (4AE6090D)
yk62x64.sys          Mon Sep 28 04:19:31 2009 (4AC07193)
Apfiltr.sys          Mon Jul 13 03:36:13 2009 (4A5AE3ED)
GEARAspiWDM.sys      Mon May 18 08:17:04 2009 (4A1151C0)
SFEP.sys             Fri Aug 03 01:35:53 2007 (46B2BEB9)
athrx.sys            Mon Oct 05 12:33:57 2009 (4ACA1FF5)
rimssne64.sys        Fri Oct 16 06:49:46 2009 (4AD84FCA)
risdsne64.sys        Wed Jul 01 00:50:14 2009 (4A4AEB06)
AmdTools64.sys       Mon Apr 28 13:03:39 2008 (4816036B) - likely a part of AMD GPU Clock Tool - UNINSTALL
RtHDMIVX.sys         Wed Dec 02 01:33:25 2009 (4B160A35)
HECIx64.sys          Thu Sep 17 15:54:16 2009 (4AB293E8)
TurboB.sys           Fri May 21 15:37:18 2010 (4BF6E0EE)
RTKVHD64.sys         Mon Nov 30 07:39:43 2009 (4B13BD0F)
ArcSoftKsUFilter.sys Mon May 25 04:27:31 2009 (4A1A5673)
btusbflt.sys         Tue Jun 09 17:46:26 2009 (4A2ED832)
atksgt.sys           Mon Oct 20 03:50:38 2008 (48FC384E)
lirsgt.sys           Sat Mar 06 14:53:01 2004 (404A2C1D)
FileMonitor.sys      Mon Jul 11 00:33:50 2011 (4E1A7D2E)
usbaapl64.sys        Thu Apr 28 14:25:59 2011 (4DB9B137)
MpNWMon.sys          Wed Apr 06 16:07:23 2011 (4D9CC7FB)
pffilter.sys         Wed Mar 16 06:40:13 2011 (4D80938D)
regfilter.sys        Sat Mar 19 03:19:40 2011 (4D84590C)
MpFilter.sys         Tue Sep 14 20:19:28 2010 (4C901110)
atikmpag.sys         Tue May 24 22:25:42 2011 (4DDC68A6)
MpNWMon.sys          Tue Sep 14 20:19:30 2010 (4C901112)
NisDrvWFP.sys        Tue Sep 14 20:20:25 2010 (4C901149)

BSOD BUGCHECK SUMMARY

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\081311-35693-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Aug 13 07:58:24.151 2011 (UTC - 4:00)
System Uptime: 0 days 0:19:43.603
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  AutoCare.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`0327760e fffff880`08e638e0 00000000`00000000
BiosVersion = R0300Y8
BiosReleaseDate = 07/20/2010
CPUID:        "Intel(R) Core(TM) i5 CPU       M 520  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\081211-32011-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Aug 12 15:00:09.673 2011 (UTC - 4:00)
System Uptime: 0 days 0:17:21.750
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  ASC.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`0328260e fffff880`092ee8e0 00000000`00000000
BiosVersion = R0300Y8
BiosReleaseDate = 07/20/2010
CPUID:        "Intel(R) Core(TM) i5 CPU       M 520  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\081211-37221-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Aug 12 14:32:24.869 2011 (UTC - 4:00)
System Uptime: 0 days 0:56:35.321
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  AutoCare.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`032b460e fffff880`07d048e0 00000000`00000000
BiosVersion = R0300Y8
BiosReleaseDate = 07/20/2010
CPUID:        "Intel(R) Core(TM) i5 CPU       M 520  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\081211-36894-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Aug 12 12:26:09.307 2011 (UTC - 4:00)
System Uptime: 0 days 2:04:45.368
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  AutoCare.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`032bf60e fffff880`0baf38e0 00000000`00000000
BiosVersion = R0300Y8
BiosReleaseDate = 07/20/2010
CPUID:        "Intel(R) Core(TM) i5 CPU       M 520  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\072711-30123-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Wed Jul 27 18:07:24.900 2011 (UTC - 4:00)
System Uptime: 0 days 10:56:53.351
BugCheck FE, {8, 6, 5, fffffa8006e16b20}
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000006 00000000`00000005 fffffa80`06e16b20
BiosVersion = R0300Y8
BiosReleaseDate = 07/20/2010
CPUID:        "Intel(R) Core(TM) i5 CPU       M 520  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\072211-37221-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jul 22 11:46:16.146 2011 (UTC - 4:00)
System Uptime: 0 days 0:16:19.597
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+278 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  ASC.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+278
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`03274568 fffff880`0b07e8e0 00000000`00000000
BiosVersion = R0300Y8
BiosReleaseDate = 07/20/2010
CPUID:        "Intel(R) Core(TM) i5 CPU       M 520  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\072211-36270-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jul 22 11:29:27.794 2011 (UTC - 4:00)
System Uptime: 0 days 2:24:04.856
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+278 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  AutoCare.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+278
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`03272568 fffff880`0b1a98e0 00000000`00000000
BiosVersion = R0300Y8
BiosReleaseDate = 07/20/2010
CPUID:        "Intel(R) Core(TM) i5 CPU       M 520  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\072211-39312-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jul 22 09:04:18.064 2011 (UTC - 4:00)
System Uptime: 1 days 21:55:13.516
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+278 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  AutoCare.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+278
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`03280568 fffff880`0b0838e0 00000000`00000000
BiosVersion = R0300Y8
BiosReleaseDate = 07/20/2010
CPUID:        "Intel(R) Core(TM) i5 CPU       M 520  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

cakefish · 13 Aug 2011

I have found the program causing the BSOD's - Advanced System Care -specifically when it tries to remove 'junk files'. This explains why windows appeared to crash randomly - the program is set to automatically clean the system when the CPU is idle.

usasma · 14 Aug 2011

Hmmm. I thought about it, but there wasn't enough evidence to presume that it was causing the problems.
But it's great that you discovered it! Thanks for letting us know!

Windows 7: BSOD problem on 64bit

BSOD problem on 64bit problems?