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Windows 7: BSOD with dump file need help


13 Aug 2011   #1

Windows 7 Home 64bit
 
 
BSOD with dump file need help

I tried using WinDbg. I entered the code (SRV*c:\symbols*http://msdl.microsoft.com/download/symbols) to symbol file path. Then I clicked open crash dump. Then I searched for the file in minidump but when I clicked it said that I am not allowed to access it. So could someone analyse the file? Thanks
Also I was not able to attach the perfmon file for some reason...

X64
Windows 7 Home Premium
2 days

My System SpecsSystem Spec
.

13 Aug 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by FluffyIsKewl View Post
I tried using WinDbg. I entered the code (SRV*c:\symbols*http://msdl.microsoft.com/download/symbols) to symbol file path. Then I clicked open crash dump. Then I searched for the file in minidump but when I clicked it said that I am not allowed to access it. So could someone analyse the file? Thanks
Also I was not able to attach the perfmon file for some reason...

X64
Windows 7 Home Premium
2 days
No DMP included in upload. Try this method.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
My System SpecsSystem Spec
13 Aug 2011   #3

Windows 7 Home 64bit
 
 

Here it is, I zipped it.
My System SpecsSystem Spec
.


13 Aug 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by FluffyIsKewl View Post
I tried using WinDbg. I entered the code (SRV*c:\symbols*http://msdl.microsoft.com/download/symbols) to symbol file path. Then I clicked open crash dump. Then I searched for the file in minidump but when I clicked it said that I am not allowed to access it. So could someone analyse the file? Thanks
Also I was not able to attach the perfmon file for some reason...

X64
Windows 7 Home Premium
2 days
Single crash is often hard to diagnose. Yours is not exception. It is inconclusive but I bet it is Symantec causing the problem. I would remove and replace with Microsoft security essentials.

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

Virus, Spyware & Malware Protection | Microsoft Security Essentials
My System SpecsSystem Spec
14 Aug 2011   #5

Windows 7 Home 64bit
 
 

What exactly do you mean by single crash may I ask?
My System SpecsSystem Spec
14 Aug 2011   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by FluffyIsKewl View Post
What exactly do you mean by single crash may I ask?
In the zip file uploaded there was only one DMP file from one crash attached.
My System SpecsSystem Spec
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 BSOD with dump file need help




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