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Windows 7: BSOD please help.


14 Aug 2011   #1

Windows Seven Home Premium 64bit
 
 
BSOD please help.

I hve started to get Blue Screens now. They happen quite frequently and it doesn't matter what I am doing, the laptop can be idle and it can still crash. I have windows seven premium 64 bit and it came installed with the laptop i bought. The laptop is only a few months old. here is a text version of the dumps of the two crashes I got.

BSOD 1:

==================================================
Dump File : 081211-50466-01.dmp
Crash Time : 12/08/2011 12:22:07
Bug Check String : PROCESS_HAS_LOCKED_PAGES
Bug Check Code : 0x00000076
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`08852b30
Parameter 3 : 00000000`00000033
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081211-50466-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 273,904
==================================================

BSOD 2:

==================================================
Dump File : 081311-35989-01.dmp
Crash Time : 13/08/2011 17:17:36
Bug Check String : PROCESS_HAS_LOCKED_PAGES
Bug Check Code : 0x00000076
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`08d9bb30
Parameter 3 : 00000000`00000033
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081311-35989-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 273,904
==================================================

I am not very good with computers so please excuse any lack of knowledge i have. Please help me as this problem is quite annoying. It happens when I am doing schoolwork and the project I am working on gets deleted and I have to start all over agian. Any help will be appreciated, thank you.

My System SpecsSystem Spec
.

14 Aug 2011   #2

Windows 8.1 Pro x64
 
 

My System SpecsSystem Spec
14 Aug 2011   #3

Windows Seven Home Premium 64bit
 
 

Thanks for the reply, and sorry for not reading the rules. Here is the system health report and the jcgriff analysis.

Attachment 170154

Attachment 170155
My System SpecsSystem Spec
.


14 Aug 2011   #4

Windows 8.1 Pro x64
 
 

Seems like a RAM problem
RAM - Test with Memtest86+

Run SFC
SFC /SCANNOW Command - System File Checker
Remove McAfee for diagnostic purposes
My System SpecsSystem Spec
14 Aug 2011   #5

Windows Seven Home Premium 64bit
 
 

Ok so I ran SFC and it said that there was one prblem, but that it was fixed. I also ran memtest86+ and there were no errors. What should I do now?
My System SpecsSystem Spec
15 Aug 2011   #6

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by gabubba View Post
Ok so I ran SFC and it said that there was one prblem, but that it was fixed. I also ran memtest86+ and there were no errors. What should I do now?
Post the latest dumps if you still get BSODs
My System SpecsSystem Spec
15 Aug 2011   #7

Windows Seven Home Premium 64bit
 
 

I got one more BSOD, so here is a new jcgriff and system health check. I also noticed that if I view the dumps in blue screen viewer all the dumps say that the driver ntsokrnl.exe is the driver causing the crashes. Could that be a possibility?

Attachment 170374

Attachment 170375
My System SpecsSystem Spec
15 Aug 2011   #8

Windows 8.1 Pro x64
 
 

Please remove that McAfee, its drivers are still being loaded on your system
Also remove ArcSoft Magic-i

Update the AMD Display driver
http://support.amd.com/us/gpudownloa...win7-64.aspx#2
Code:
atikmdag.sys        fffff880`0484f000    fffff880`04e74000    0x00625000    0x4b7101fa    09/02/2010 10:34:34
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PROCESS_HAS_LOCKED_PAGES (76)
Caused by a driver not cleaning up correctly after an I/O.
Arguments:
Arg1: 0000000000000000, Locked memory pages found in process being terminated.
Arg2: fffffa8008d32b30, Process address.
Arg3: 0000000000000033, Humber of locked pages.
Arg4: 0000000000000000, Pointer to driver stacks (if enabled) or 0 if not.
    Issue a !search over all of physical memory for the current process pointer.
    This will yield at least one MDL which points to it.  Then do another !search
    for each MDL found, this will yield the IRP(s) that point to it, revealing
    which driver is leaking the pages.
    Otherwise, set HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Memory
    Management\TrackLockedPages to a DWORD 1 value and reboot.  Then the system
    will save stack traces so the guilty driver can be easily identified.
    When you enable this flag, if the driver commits the error again you will
    see a different bugcheck - DRIVER_LEFT_LOCKED_PAGES_IN_PROCESS (0xCB) -
    which can identify the offending driver(s).

Debugging Details:
------------------


PROCESS_NAME:  svchost.exe

DEFAULT_BUCKET_ID:  DRIVER_FAULT_0x76

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x76

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80003e0d575 to fffff80003ad85c0

STACK_TEXT:  
fffff880`0aea1998 fffff800`03e0d575 : 00000000`00000076 00000000`00000000 fffffa80`08d32b30 00000000`00000033 : nt!KeBugCheckEx
fffff880`0aea19a0 fffff800`03d9281b : fffffa80`08d32b30 00000000`00000008 fffffa80`00000000 fffffa80`00000001 : nt! ?? ::NNGAKEGL::`string'+0x17b16
fffff880`0aea19e0 fffff800`03add754 : 00000000`00000000 fffffa80`08d32b30 fffffa80`08d32b00 fffff800`03d8b43e : nt!PspProcessDelete+0x177
fffff880`0aea1a40 fffff800`03dbac03 : fffffa80`08d32b30 00000000`00000001 fffffa80`06875b60 fffff800`03dd170d : nt!ObfDereferenceObject+0xd4
fffff880`0aea1aa0 fffff800`03add754 : 00000000`00000000 fffffa80`0423c060 fffffa80`034e5f30 fffffa80`08d83b30 : nt!PspThreadDelete+0xe3
fffff880`0aea1ae0 fffff800`03deb394 : fffffa80`0423c060 00000000`00000000 fffffa80`06875b60 00000000`00000000 : nt!ObfDereferenceObject+0xd4
fffff880`0aea1b40 fffff800`03deb294 : 00000000`000000c0 fffffa80`0423c060 fffff8a0`040ff890 00000000`000000c0 : nt!ObpCloseHandleTableEntry+0xc4
fffff880`0aea1bd0 fffff800`03ad7813 : fffffa80`06875b60 fffff880`0aea1ca0 00000000`001fa300 fffffa80`06875b60 : nt!ObpCloseHandle+0x94
fffff880`0aea1c20 00000000`77b1f7aa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`004ef548 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77b1f7aa


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::NNGAKEGL::`string'+17b16
fffff800`03e0d575 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::NNGAKEGL::`string'+17b16

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aa44

FAILURE_BUCKET_ID:  X64_0x76_svchost.exe_nt!_??_::NNGAKEGL::_string_+17b16

BUCKET_ID:  X64_0x76_svchost.exe_nt!_??_::NNGAKEGL::_string_+17b16

Followup: MachineOwner
---------
My System SpecsSystem Spec
15 Aug 2011   #9

Windows Seven Home Premium 64bit
 
 

Ok, so I have another problem now. I could not find the ati catalyst control centre in my programs and features so I just went to device manager to uninstall the drivers. After I did that I installed the new driver update but my laptop won't recognize it and it is stuck using the standard vga driver for graphics. My laptop is a Sony Vaio by the way.
My System SpecsSystem Spec
16 Aug 2011   #10

Windows Seven Home Premium 64bit
 
 

It's fine now. I just did a system restore then got the latest graphics drivers from the sony website. I have uninstalled mcafee and updated my ATI drivers, but when I try to uninstall arcsoft magic i it says that the system could not find the file specified.
My System SpecsSystem Spec
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 BSOD please help.




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