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Windows 7: Installed MSE now W7 memory dumps on startup

14 Aug 2011   #1
clue124

Windows 7 Ultimate 32 bit
 
 
Installed MSE now W7 memory dumps on startup

Hi, so I decided my laptop needed a cleanup.
Back story: Laptop hard drive crashes so I replace it with a previous busted laptops HDD which works until I install Microsoft Security Essentials.
Now, every time I start the computer up it will BSOD with a memory dump every single time. I am currently using safe mode and it works fine.

I have attached a .rar file of my .dmp file in the message. Also, I cannot system restore in safe mode and... I forgot that I turned off system restore on this HDD years ago so...

Thanks a bunch


My System SpecsSystem Spec
.
14 Aug 2011   #2
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

An Avast software(Avast Antivirus/internet security) is the cause, please remove such software and use MSE

Your system seems to be infected, run a scan of Malwarebytes

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.

Code:
sptd.sys        0x83827000    0x8391a000    0x000f3000    0x4ad245ea    12/10/2009 00:54:02
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 83a67487, aa52b764, 0}

Unable to load image \SystemRoot\System32\Drivers\aswSnx.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
Probably caused by : ataport.SYS ( ataport!IdePortDispatchDeviceControl+b )

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 83a67487, The address that the exception occurred at
Arg3: aa52b764, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
ataport!IdePortDispatchDeviceControl+b
83a67487 80b98600000000  cmp     byte ptr [ecx+86h],0

TRAP_FRAME:  aa52b764 -- (.trap 0xffffffffaa52b764)
ErrCode = 00000000
eax=870a4490 ebx=00000000 ecx=00000000 edx=86de6008 esi=870a4490 edi=862246a0
eip=83a67487 esp=aa52b7d8 ebp=aa52b7d8 iopl=0         nv up ei ng nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010282
ataport!IdePortDispatchDeviceControl+0xb:
83a67487 80b98600000000  cmp     byte ptr [ecx+86h],0       ds:0023:00000086=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  WmiPrvSE.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 830564bc to 83a67487

STACK_TEXT:  
aa52b7d8 830564bc 870a4490 87ed5540 864704e8 ataport!IdePortDispatchDeviceControl+0xb
aa52b7f0 83abb40f aa52b89c a88608e0 a8860904 nt!IofCallDriver+0x63
aa52b81c 8d0c9bac 864704e8 862246a0 2740ed08 fltmgr!FltIsVolumeWritable+0x77
WARNING: Stack unwind information not available. Following frames may be wrong.
aa52b880 83ab1bf5 000000a2 00000005 01000008 aswSnx+0x2bac
aa52b8b4 83ab2417 864b68c8 00000005 29f83121 fltmgr!FltpDoInstanceSetupNotification+0x69
aa52b900 83ab27d1 87141cd0 864704e8 00000005 fltmgr!FltpInitInstance+0x25d
aa52b970 83ab28d7 87141cd0 864704e8 00000005 fltmgr!FltpCreateInstanceFromName+0x285
aa52b9dc 83abbcde 87141cd0 864704e8 00000005 fltmgr!FltpEnumerateRegistryInstances+0xf9
aa52ba2c 83ab07f4 864704e8 88adfe28 864b2f80 fltmgr!FltpDoFilterNotificationForNewVolume+0xe0
aa52ba70 830564bc 862248d8 864704e8 864b2fdc fltmgr!FltpCreate+0x206
aa52ba88 8325ab8d 8b3385c3 aa52bc30 00000000 nt!IofCallDriver+0x63
aa52bb60 8323b5f3 870a4490 a514c6e0 86225008 nt!IopParseDevice+0xed7
aa52bbdc 832617b9 00000000 aa52bc30 00000040 nt!ObpLookupObjectName+0x4fa
aa52bc38 83259b0b 011fe52c 8614c6e0 00000001 nt!ObOpenObjectByName+0x165
aa52bcb4 83265422 011fe588 80100080 011fe52c nt!IopCreateFile+0x673
aa52bd00 8305d3ea 011fe588 80100080 011fe52c nt!NtCreateFile+0x34
aa52bd00 773e6344 011fe588 80100080 011fe52c nt!KiFastCallEntry+0x12a
011fe590 00000000 00000000 00000000 00000000 0x773e6344


STACK_COMMAND:  kb

FOLLOWUP_IP: 
ataport!IdePortDispatchDeviceControl+b
83a67487 80b98600000000  cmp     byte ptr [ecx+86h],0

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  ataport!IdePortDispatchDeviceControl+b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ataport

IMAGE_NAME:  ataport.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bbf16

FAILURE_BUCKET_ID:  0x8E_ataport!IdePortDispatchDeviceControl+b

BUCKET_ID:  0x8E_ataport!IdePortDispatchDeviceControl+b

Followup: MachineOwner
---------
My System SpecsSystem Spec
14 Aug 2011   #3
clue124

Windows 7 Ultimate 32 bit
 
 

It worked, however... It still crashes as soon as I try to install MSE.
here is the dump file for this crash.
My System SpecsSystem Spec
.

14 Aug 2011   #4
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Boot in safe mode, run a full scan with Malwarebtes and run SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
14 Aug 2011   #5
clue124

Windows 7 Ultimate 32 bit
 
 

Just finished scanning and running SFC. Few malware found and no errors in SFC.
Restarting now.
My System SpecsSystem Spec
14 Aug 2011   #6
clue124

Windows 7 Ultimate 32 bit
 
 

Still crashed.
My System SpecsSystem Spec
15 Aug 2011   #7
clue124

Windows 7 Ultimate 32 bit
 
 

Still need assistance, please. Just checked to see if my laptop would work this time, but it BSOD before I could log in. Back in safe mode and still no clue what is going on here. I have tried all the fixes, scans, etc and even uninstalled the sptd.
My System SpecsSystem Spec
15 Aug 2011   #8
MvdB

Windows 7 64b Ultimate
 
 

Could you please update your system spec's? See fourth post here: http://www.sevenforums.com/general-d...rum-rules.html

Also, this last upload only contains a dump. Please upload full info as described here:
For us to help you better, please follow these instructions completely:
http://www.sevenforums.com/crashes-d...tructions.html

From your dump it appears as if you have an unfinished or old status of standard Windows Update drivers. I realize that might be hard to fix out of a Safemode situation so please first upload the info asked for above and we'll have a look.
My System SpecsSystem Spec
15 Aug 2011   #9
clue124

Windows 7 Ultimate 32 bit
 
 

Alright, sorry about that. I updated my specs, however I do not know the HDD specs. 250GB is all I know.

Attached is the Collection folder in a .rar. I could not get the perfmon /report, however.

I hope this helps. I might be able to grab the perfmon report if I get lucky and grab it before my system crashes.
My System SpecsSystem Spec
15 Aug 2011   #10
clue124

Windows 7 Ultimate 32 bit
 
 

If worse comes to worst, I will just backup all my files and nuke the sucker for a clean install. I am trying to avoid that, though..
My System SpecsSystem Spec
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 Installed MSE now W7 memory dumps on startup




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