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Windows 7: win has crashed from unexpected error, bluescreen

14 Aug 2011   #1
angosh039

windows7, 64bit
 
 
win has crashed from unexpected error, bluescreen

got this error, about 2minutes after laptop has started.
what do i do to stop this from happening?
what do i do next?

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002C9ECEF
BCP3: 0000000000000000
BCP4: 000007FFFFFA0000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\081411-32245-01.dmp
C:\Users\Angus\AppData\Local\Temp\WER-121633-0.sysdata.xml


My System SpecsSystem Spec
.

14 Aug 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

My System SpecsSystem Spec
14 Aug 2011   #3
angosh039

windows7, 64bit
 
 

thanks for that... probably should have checked that out...

-x32
-original installed OS: microsoft windows
-windows came installed when i purchased it.
-system is less than 1year old.
-whole thing broke about 1month ago, i did a system restore.
My System SpecsSystem Spec
.


14 Aug 2011   #4
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

The dump files are pretty inconclusive. The error logs show a massive number of failed update attempts and many crashes by norton backup.

Could you give this little procedure a try?
SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
16 Sep 2011   #5
angosh039

windows7, 64bit
 
 

this is bad karma for me not posting for so long... or maybe just becuase I dont look after my computer...but anyway
Computer bluescreens about a minute after I login.
Because it only stays on about a minute before bluescreening, I doubt I cant run BSOD posting instructions.

BSOD says roughly the following:

IRQL_NOT_LESS_OR_EQUAL
STOP 0x00000000000A (0x000000000000DC, 0x0000000000002, 0x0000000000001
XFFFFF80002c4c525
collecting data for crash dump
initialising disk for crash dump
beginning dump of physical memory
dumping physical to disk

MAIN QuESTION:
I still have files that I want still on the computer, is it an issue continually blue-screening my computer so I can remove files off the hard drive?
Is reformatting the best option?
My System SpecsSystem Spec
16 Sep 2011   #6
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Have you tried booting Safe Mode and cleaning out the startup items in msconfig?

Sounds like something in your startup is crashing the machine. If you can remove it you might get normal behavior back.
...safe mode can also be used for backing up your files.
My System SpecsSystem Spec
16 Sep 2011   #7
angosh039

windows7, 64bit
 
 

Started in start-up (edit: safe mode) mode and the backing up process and wiping has begun. thanks for the tip.
What do you mean by "cleaning out the startup items in msconfig"

cheers
My System SpecsSystem Spec
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 win has crashed from unexpected error, bluescreen




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