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Windows 7: acer bsod

14 Aug 2011   #1
mindzia

windows 7 home premium x64
 
 
acer bsod

i have got blue screens since i bought this acer laptop, it was about 5 months ago, and every day blue screens. if i leave my laptop turned off for a longer time, i got blue screen. please try to help, thanks


My System SpecsSystem Spec
.
14 Aug 2011   #2
MvdB

Windows 7 64b Ultimate
 
 

Hello Mindzia, welcome to SF!

For some reason, your upload did not give us all of the files we usually get in the jcgriff stuff...

But what I can see:

1. Please complete windows update. Lots of errors there.
Quote:
Please go to your Maintenance Center and check the Windows Update status. Make sure you are up to date, do them one by one manually if needed.
For help or reset see: Windows Update - Reset
2. Norton stuff seems to also cause problems in some of the many dumps.
Please de-install (as a test for stability only)
Please see these links for de-installing your AV:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
or here

Ultimate Collection of Uninstallers / Removal Tools for All Popular Anti-Virus Software - Tweaking with Vishal

Then reboot.
Sometimes these uninstallers do not remove all they should out of Registry:
Run CCleaner, both regular and registry.

Next install your preferred AV immediately. Try avast! for free. when you are sure we've found the issue, you can re-install Norton.
My System SpecsSystem Spec
14 Aug 2011   #3
mindzia

windows 7 home premium x64
 
 

i formatted drive c and reinstalled windows, updated, not installed norton, and again ive got blue screen...Attachment 170300
My System SpecsSystem Spec
.

15 Aug 2011   #4
MvdB

Windows 7 64b Ultimate
 
 

Couple of problems here now:

1. Windows Update did not finish. It failed multiple times.
Quote:
Please go to your Maintenance Center and check the Windows Update status. Make sure you are up to date, do them one by one manually if needed.
For help or reset see: Windows Update - Reset
2. There is no dump though you had a BSOD?
Quote:
To ensure minidumps are enabled:

Dump Files - Configure Windows to Create on BSOD

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header
Select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
3. Let's check memory with a check that does not use W7 stuff:
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+
My System SpecsSystem Spec
15 Aug 2011   #5
mindzia

windows 7 home premium x64
 
 

does that ram - test with memtest86+ has to restart very often?
My System SpecsSystem Spec
15 Aug 2011   #6
MvdB

Windows 7 64b Ultimate
 
 

Quote   Quote: Originally Posted by mindzia View Post
does that ram - test with memtest86+ has to restart very often?

How do you mean "restart"? It is a separate cd that your system is booted on, start the test and wait a night. It takes a long time 5-6 hours... and you cannot do anything else with your system. Your system does not even boot in W7 with this test.
My System SpecsSystem Spec
15 Aug 2011   #7
mindzia

windows 7 home premium x64
 
 

i booted that test from cd, it ran a bit and computer restarted, launched again, ran a bit and again restarted. does it have to be like this?
My System SpecsSystem Spec
15 Aug 2011   #8
MvdB

Windows 7 64b Ultimate
 
 

Quote   Quote: Originally Posted by mindzia View Post
i booted that test from cd, it ran a bit and computer restarted, launched again, ran a bit and again restarted. does it have to be like this?

No... but it proves a point. Memtest86 runs by itself on Hardware and Bios. No Windows7 involved. The fact that it stops means there is a fault in your motherboard hardware, Ram stick or maybe BIOS. Does not have to be fully messed up, could be settings...
But, to be honest, most often it is a bad ram stick or mobo slot.

Have you tried single ram stick in each slot and test?
Does it just reboot without any error message?
My System SpecsSystem Spec
15 Aug 2011   #9
mindzia

windows 7 home premium x64
 
 

it just reboots without any error. so i will try single ram stick and see what happens
My System SpecsSystem Spec
15 Aug 2011   #10
mindzia

windows 7 home premium x64
 
 

tested each ram stick in every slot, but just for one time, both ram sticks passed, no errors. left my laptop for a night just with one ramstick, turned on in the morning, no blue screen for now. i will see what will be in the evening, when i come back from work
My System SpecsSystem Spec
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