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Windows 7: 64bit crashes BCCode:1e 3b 1000007e

15 Aug 2011   #1

windows 7 professional 64 bit
 
 
64bit crashes BCCode:1e 3b 1000007e

I have been getting a lot of strange crashes lately and was curious if the experts can help. Actually the BCCode is different each time, it was 1e or 3b or 1000007e sometimes. I tested the memory with Memtest 86+, and there is no error with the memory. I updated all the drivers and removed all the CD virtualization programs.

Thanks in advance for your help.

The following is the latest error information.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88002D183F0
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

My System SpecsSystem Spec
15 Aug 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by interkevin View Post
I have been getting a lot of strange crashes lately and was curious if the experts can help. Actually the BCCode is different each time, it was 1e or 3b or 1000007e sometimes. I tested the memory with Memtest 86+, and there is no error with the memory. I updated all the drivers and removed all the CD virtualization programs.

Thanks in advance for your help.

The following is the latest error information.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88002D183F0
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

4 of 5 crashes were memory exceptions (C0000005) Probably caused by a driver. How many passes did you run memtest for? what were the results?

Please run these two tests (yes memtest again)

1. Run an memtest.

In order to check your ram memory we going need to do a test, Please download an burn
Memtest86 to a disk using ISO recorder or similar burning app.


When you burned the iso on an disk, please turn off your computer and put the cd in your computer. After a while you will see a black screen saying "Press any key to...". Press any key.

Now let the test run for 5-6 passes. Every time the program returns an error the memory is corrupted / bad or defect or the motherboard is bad / defect. If this occurs then please test every single ram stick individually. When you find a good one wich returns no errors then please test it in every single slot your computer has.

If you get no errors on all slots at all, then continue to step 2 of this post.


Step 2, Run the windows driver verifier.

Please read the following instructions carefully and execute them like i said.

First make an backup of your important data on your computer, and check if you have an second computer to contact us if the driver verifier goes wrong.

Then make an system restore point, You can do this by:

Open the Start menu

Open the Programs menu

Open the Accessories menu

Open the System Tools menu

Finally, start System Restore

Pick the option for setting a System Restore Point and click on the Next button

Fill in a name for the restore point so you can find it and click on the Create button

Click on the Close button when done


After you done all that please continue with the following steps. Please read them carefully

Click on your Start button (Windows Orb) and typ "verifier" and hit enter
Select the option: "Create Custom Settings ..." and click Next.
Select the option: "Select Individual settings from full list" and click Next.
Select all options except for the option "Low Resource Simulation" and click Next
Select the option: "Select driver names from a list" and click on Next
Then select all drivers EXCEPT for the drivers provided by Microsoft and click next
Then click on finish.

After doing all this reboot your system and wait for it to go to bluescreen, after the BSOD continue to use your computer normally. If you know what causes the BSOD then repeat doing this. if your system doesnt crash then let it run for atleast 48 hours.

It is normal that your system crashes here, This is because windows is stressing out all Drivers on your system to be able to test them.


Please post back to us what the problem is, memory or drivers. So we can assist you futher. It would be helpfull to know what drivers it are. Most of the time windows reports this.



My System SpecsSystem Spec
15 Aug 2011   #3

windows 7 professional 64 bit
 
 

thank u for ur quick reply.
I don't know how many passes I have run.
I just run it a whole night. Attached is the screen shot.
Do I have to download an burn Memtest86 to a disk using ISO recorder or similar burning app.
I just download it to an empty USB key. Is that OK.

You adviced me to check the memory stick and the slot one by one. Does that mean the BSOD may be caused by hardware problem, say the memory stick is not tight or there is something wrong in the slot.
Thanks again for ur help.
My System SpecsSystem Spec
.


15 Aug 2011   #4

windows 7 professional 64 bit
 
 

forgot to add the attahment just now
My System SpecsSystem Spec
16 Aug 2011   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by interkevin View Post
thank u for ur quick reply.
I don't know how many passes I have run.
I just run it a whole night. Attached is the screen shot.
Do I have to download an burn Memtest86 to a disk using ISO recorder or similar burning app.
I just download it to an empty USB key. Is that OK.

You adviced me to check the memory stick and the slot one by one. Does that mean the BSOD may be caused by hardware problem, say the memory stick is not tight or there is something wrong in the slot.
Thanks again for ur help.

Three passes with no errors so far. Keep going (see snip)

Testing the mem sticks one at a time can narrow it down to either ram or mobo slots
My System SpecsSystem Spec
16 Aug 2011   #6

windows 7 professional 64 bit
 
 

OK.
But how many passes I should run?
My System SpecsSystem Spec
17 Aug 2011   #7

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by interkevin View Post
OK.
But how many passes I should run?
5-6 as indicated in the instructions.
My System SpecsSystem Spec
19 Aug 2011   #8

windows 7 professional 64 bit
 
 

I ran it 6 passes. there is still no error. Can this rule out the hardware issues? If so, I plan to reinstall the operating system. I think the compatibivity is OK. Because my friend has a PC with the exactly same configuration as my computer. He just get the BCOD few times.
My System SpecsSystem Spec
19 Aug 2011   #9

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by interkevin View Post
I ran it 6 passes. there is still no error. Can this rule out the hardware issues? If so, I plan to reinstall the operating system. I think the compatibivity is OK. Because my friend has a PC with the exactly same configuration as my computer. He just get the BCOD few times.

sounds like a plan
My System SpecsSystem Spec
26 Aug 2011   #10

windows 7 professional 64 bit
 
 

I installed the new operating system, and just installed chrome and matlab. Then the blue screen happened again. I try to use different vidio card or hard drive. The problem is still there. So I am wondering is it possible caused by the motherboard issue.
My System SpecsSystem Spec
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 64bit crashes BCCode:1e 3b 1000007e





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