Windows recovered from an unexpected shutdown

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  1. Posts : 18
    Windows 7 Home Premium 64 bit
       #1

    Windows recovered from an unexpected shutdown


    Yep, same as everyone else. It shuts down at random times when in sleep mode.
    I've attached the necessary files. Hope you can help.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: FFFFF8A00ACB3608
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF88001162039
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\081511-21403-01.dmp
    C:\Users\Dan\AppData\Local\Temp\WER-55598-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    If the zip files are too big, please direct me to instructions on how to fix it.
    Thank you for your time!!
    ---Dan
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    Dharmadan said:
    Yep, same as everyone else. It shuts down at random times when in sleep mode.
    I've attached the necessary files. Hope you can help.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: FFFFF8A00ACB3608
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF88001162039
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\081511-21403-01.dmp
    C:\Users\Dan\AppData\Local\Temp\WER-55598-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    If the zip files are too big, please direct me to instructions on how to fix it.
    Thank you for your time!!
    ---Dan
    Three distinct trends. First 14 crashes were caused by hardware (untill 8/13/2011), then they change to Dell OEM Accelerometer driver (fltmgr.sys), then to USBPORT.SYS

    So what changes did you make on those days?


    I would run a system file check to verify your system files

    Run a system file check to verify and repair your system files.
    To do this type cmd in search, then right click to run as administrator, then
    SFC /SCANNOW

    Read here for more information SFC /SCANNOW Command - System File Checker

    Let us know the results from the report at the end.
      My Computer


  3. Posts : 18
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    Some changes


    Thanks for the quick reply!!
    First, this was happening often, usually overnight.
    My daughter's e-mail was hacked, and I was advised to check for spyware. I downloaded Spyware Teminator (on download.com's rating), it found several errors, but the registry could not be fixed, so I downloaded Wise Registry Cleaner (again, on download.com's rating). After that this problem started happening whenever it went to sleep mode.

    The scan did not find any integrity violations.

    ---Dan
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    Dharmadan said:
    Thanks for the quick reply!!
    First, this was happening often, usually overnight.
    My daughter's e-mail was hacked, and I was advised to check for spyware. I downloaded Spyware Teminator (on download.com's rating), it found several errors, but the registry could not be fixed, so I downloaded Wise Registry Cleaner (again, on download.com's rating). After that this problem started happening whenever it went to sleep mode.

    The scan did not find any integrity violations.

    ---Dan
    We dont recommend registry cleaners specifically for this reason. Win 7 doesnt usually need it.

    If you are at all concerned about spyware either now or in the future, Malwarebytes is the standard.

    RE: you current problem. I am unsure of what changes were made to registry, so a repair install may be necessary but can you run this from cmd?

    Powercfg -A and report back whcih sleep states are supported
      My Computer


  5. Posts : 18
    Windows 7 Home Premium 64 bit
    Thread Starter
       #5

    Sleep states report


    The following sleepstates are available on this system: Standby ( S3 ) Hybernate Hybrid Sleep
    The following sleepstates are not available on this system:
    Standby ( S1 )
    The system firmware does not support this sleepstate
    Standby ( S2 )
    The system firmware does not support this sleepstate


    I will uninstall Spyware and Registry Cleaner...then check back for your response. Thank you!

    ---Dan
      My Computer


  6. Posts : 28,845
    Win 8 Release candidate 8400
       #6

    Dharmadan said:
    The following sleepstates are available on this system: Standby ( S3 ) Hybernate Hybrid Sleep
    The following sleepstates are not available on this system:
    Standby ( S1 )
    The system firmware does not support this sleepstate
    Standby ( S2 )
    The system firmware does not support this sleepstate


    I will uninstall Spyware and Registry Cleaner...then check back for your response. Thank you!

    ---Dan

    Dan what is the date on your BIOS?
      My Computer


  7. Posts : 18
    Windows 7 Home Premium 64 bit
    Thread Starter
       #7

    9/30/2009
      My Computer


  8. Posts : 28,845
    Win 8 Release candidate 8400
       #8

    Dharmadan said:
    9/30/2009
    Fairly old is there a newer version?
      My Computer


  9. Posts : 18
    Windows 7 Home Premium 64 bit
    Thread Starter
       #9

    Um...from my searches this seems like something I should not be doing (unless I know what I'm doing...which I don't!). It seems that the problem with "Windows has recovered from an...." has disappeared for whatever reason. I did uninstall the Anit Spyware and Registry Cleaner and installed Malwarebytes....so far no problems.
    When would I need to look into updating the BIOS?
      My Computer


  10. Posts : 28,845
    Win 8 Release candidate 8400
       #10

    Dharmadan said:
    Um...from my searches this seems like something I should not be doing (unless I know what I'm doing...which I don't!). It seems that the problem with "Windows has recovered from an...." has disappeared for whatever reason. I did uninstall the Anit Spyware and Registry Cleaner and installed Malwarebytes....so far no problems.
    When would I need to look into updating the BIOS?

    NOW
      My Computer


 
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